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Pacific Horizon Travel Homes informationPacific Horizon Motorhomes began from humble beginnings in 1983 with a fleet of only 3 motorhomes, and an unfailing desire to provide a privately owned, family-run company offering an alternative choice for motorhome hire in New Zealand.
Right from day one, our focus has been on innovative vehicle design and a real commitment to personal service.
30 years on, and this still holds true.
Our motorhome fleet may have changed in size as the New Zealand market has changed, and we have designed and released new vehicle models to meet the ever changing travelling needs of our clients. But above all, Pacific Horizon Motorhomes has remained the No 1 choice for a premium motorhome camping holiday in New Zealand.
Pacific Horizon Travel Homes Rental TermsTERMS & CONDITIONS OF HIRE
Valid from 1 August 2019 – 31 March 2021
All rates are in New Zealand dollars (NZD) and include GST (sales tax).
Motorhome pick-ups and drop-offs are available from any of the Pacific Horizon Client Service Centres, located in Auckland, Wellington or Christchurch.
CLIENT SERVICE CENTRE OPERATING HOURS
Daily (including weekends) 8.00am – 5.00pm.
Client Service Centres are closed on Christmas Day (25 December).
Note: Clients must be at the Client Service Centre for vehicle pick-ups & drop-offs before 4.30pm. Where applicable, agents need to allow appropriate time for clients to get from airports, ferry terminals and hotels to meet this requirement.
Courtesy transfers are available to/from our depots on both the day of pick-up and the day of dropoff, from/to Airports, Ferry Terminals, or City accommodation points within a 25km radius of our depot. These details should be confirmed as early as possible when booking.
ONE-WAY HIRE FEES
If you drop off your motorhome at a different location from where you picked it up from, a $300 oneway fee applies.
MOTORHOME PICK UP AND INTRODUCTION
Following completion of the Rental Vehicle Agreement at our depot, including sighting the driver’s license(s) for all potential drivers, a member of the Pacific Horizon team will walk you around both the outside and the inside of the motorhome to show and demonstrate how everything works, as well as to answer any questions you may have.
A detailed onboard Motorhome Manual is also supplied for your later reference, along with helpful travel information and/or maps – all FREE of charge.
ADDITIONAL EQUIPMENT AVAILABLE FOR HIRE
The following additional equipment items are available for hire, and can be confirmed and paid for either at the time of booking or on the day of pick-up:
VEHICLE INSURANCE COVER
All Pacific Horizon motorhomes come with comprehensive Insurance cover which insures against recoverable 3rd party accident damage, theft and break-ins (excluding personal belongings).
An excess of $5,000 (per incident) applies in the event of any damage to either the Pacific Horizon motorhome or to 3rd party property.
Multiple windscreen and tyre damage is covered in all policies, as is overhead and under-body damage on the rented motorhome. A credit card imprint only (no money held or transferred) will be taken on motorhome pick-up. The amount will NOT be debited to your account and will only be done so in case of an accident. We retain the right to hold these details for 28 days after the hire.
Pacific Horizon Travel Homes offer the following options to reduce the excess of $5,000:
EXCLUSIONS TO ALL INSURANCE COVER OPTIONS
Any damage due to misuse or negligence to the motorhome interior and its fittings such as but not limited to roof vents, satellite dishes, locks and catches, outside step, grey waste cap and power cord is excluded from any insurance option.
VEHICLE SECURITY GUARANTEE
A credit card imprint is required on all rental agreements. The credit card must be valid for 28 days after the end of the hire. In the absence of a credit card, Pacific Horizon requires a cash vehicle security bond of $5,000 ($2,000 if Excess Reduction Level 1 is taken, or $250 if Excess Reduction Level 2 is taken). This credit card imprint or cash will be held for 28 days after the return of the motorhome.
NOTE: The hirer is fully liable for any damage to the Pacific Horizon motorhome or third party property if:
MINIMUM RENTAL DURATION AND COSTING
The minimum rental period and cost is a 7-day hire. This is extended to a 14 day hire for the travel period of 16 December to 10 January.
Shorter rentals may be accepted entirely at the discretion of Pacific Horizon, but the minimum rental cost applies.
Motorhome rentals are calculated on a per calendar day basis, i.e. day of pick-up and drop-off is always counted as a full day irrespective of what time the motorhome is collected or dropped off.
Daily hire rates are automatically reduced for motorhome hires of 21 days or more.
EARLYBIRD BOOKING DISCOUNTS
A 3% discount off the daily hire cost of your Pacific Horizon motorhome is applied for any motorhome booking confirmed 120 days or more in advance of the pick-up date.
DRIVER’S LICENCE AND MINIMUM AGE
A valid full national driver’s licence is required. Non-English language national drivers’ licences must be presented in conjunction with an official translation, or a valid international driver’s licence must be shown.
The minimum age to drive a Pacific Horizon motorhome is 21 years.
Minor repairs (when the hirer is not at fault) up to $100 may be made without authorisation and will be reimbursed upon production of an itemised receipt. Amounts above $100 require approval from Pacific Horizon On-Road Care, and clients must retain an itemised receipt.
All Pacific Horizon motorhomes must be returned with:
PAYMENT TERMS AND CANCELLATION FEES
A non-refundable deposit equal to 10% of the total cost of hire (with a minimum deposit of $250 and a maximum deposit of $1,000) is required to confirm a booking. The balance of hire is due 28 days before motorhome pick-up, unless otherwise arranged.
Cancellation fees, charged as of the date of cancellation, are as follows:
AMENDMENT OF HIRES
Once a booking is confirmed, any changes made that may shorten the hire will not be entitled to a refund. Changes to dates and/or locations may attract a relocation fee.
SUBSTITUTION OF VEHICLE
If, for reasons beyond our control, the reserved motorhome is not available, Pacific Horizon reserves the right to substitute a comparable or superior motorhome at no extra cost to the client. This shall not constitute a breach of contract and does not entitle the renter to any form of refund.
CREDIT CARD FEES
We accept Visa or MasterCard, with a 2.0% fee applying for the rental and any additional equipment hired if payment is made with either of these credit cards.
TAXES AND GOVERNMENT CHARGES
All charges include 15% GST.
All rates and conditions are subject to change in accordance with changes in government taxes.
Your privacy is very important to us. Accordingly, we have developed the following Privacy principles in order for you to understand how we collect, use, communicate and store personal information.
Rates and conditions may be subject to change. Whilst including the same facilities, some motorhomes may have different layouts to those shown. All measurements and volumes shown are approximate. The information provided on the website is subject to change without notice.
CLIENT PICK-UP & DROP-OFF PROCEDURES
Courtesy pick-ups are available between 8.30am – 4.00pm, with pick-up briefings taking approximately 45 minutes to 1 hour. Our friendly staff will show your clients through their motorhome/campervan to ensure they know how everything works, and to answer any of their questions about its operation before they begin their holiday.
Every motorhome also includes an easy to read Operating Manual containing relevant photos and diagrams for later reference, along with traffic rules and regulations. Additionally, we are happy to supply any national or regional travel maps, as well as
discuss any holiday advice or questions they have.
Pick-ups can be confirmed at any of the following locations:
All motorhome drop-offs are to be made prior to 4.30pm at the agreed location, and the vehicle must have a full fuel tank of diesel, and an empty toilet cassette & waste water tank.
Courtesy transfers are available following motorhome drop-off to any Airport, Ferry terminal or Hotel/Motel within a 25km radius of our depot, and again the name of this should be confirmed as soon as it is known.
Drop-offs can be made at any of the following locations: