RV Shop information
RV Shop Rental TermsTerm & Conditions
All hires are subject to the Terms of Hire on the RVA hire agreement.
Note that rates quoted are in New Zealand Dollars.
Included in your daily rate
- Unlimited kilometers up to 10,000km
- 15 % GST
- RUC (Road Users Charges)
- All your kitchen essentials
- Additional Driver fees
- AA Travel Guides
- 24-hour national AA Roadside Assistance
Driver's Licence and Age Requirements
The hirer and each additional driver must be over 21 years of age and must produce a full, valid driver's licence at the start of the hire. New Zealand recognises driver's licences issued by your own country, as well as International Driver's Licences. If the driver’s licence is not in the English language then an international driver’s licence is also required. An accredited English translation will be accepted in lieu of an international driving permit. For drivers over 75 years of age, a current medical certificate is also required.
No extra fees apply to additional drivers
Rates are charged per calendar day (not on a 24-hour basis.) If you pick up your vehicle on a Monday and return it the following Sunday, the hire is calculated as a 7-day hire. Collection and return times must be within business hours, unless prior arrangements have been made. If a vehicle is returned later than the agreed time on the final hire day you will be charged an additional day's hire. If you extend the hire without prior permission from RV Rentals, each additional day that the vehicle is not returned will be charged at a full day's hire rate, with an additional $50.00 penalty per day.
Please Note: No refund is due if the vehicle is returned earlier than agreed.
Bookings and Deposits
A deposit is due at the time of booking, in order to secure the requested dates of hire. The deposit is to be 20% of the total hire amount or $200.00, whichever is the greater value. This is part of the hire charge. For hires outside the Christmas/New Year season, the balance is due on collection of the vehicle. For hires during the Christmas/New Year season (16 December to 10 January) the balance is due 14 days prior to the vehicle collection date. Balances can be paid by cash, Credit Card or Internet banking.
We accept Visa, MasterCard & American Express, EFTPOS and Direct Credit. A surcharge of 4.5% will apply on any American Express transactions and 2% on all other Credit Cards transactions.
If you wish to make any changes to your booking within 14 days of collection
, no refund will be given if the hire period is shortened. Changes are subject to availability. Any additional days will be calculated at our standard daily hire rate, no exceptions.
If your confirmed booking is cancelled more than 14 days prior to the collection date
, RV Rentals will refund 50% of your deposit. The deposit is forfeited if bookings are cancelled within 14 days
of the collection date (departure).
All hire costs are to be paid in full when you collect your vehicle, including the Vehicle Security/Bond. This is the insurance excess for any accident which may occur during your hire. The bond/excess is refundable should there be no damage to the vehicle and if the vehicle is in a reasonable state of cleanliness. This includes the emptying of the toilet cassette if applicable. If, on the termination of the hire, we deem the vehicle to be in an unclean state, a cleaning fee of $100.00 will apply.
We do not deduct the bond from the Credit Card, but merely hold the authority to deduct it in the event of damage, an accident or traffic infringement. Where a Credit Card is not available, a cash bond will be payable. The Vehicle Security/Bond is to be refunded after the full inspection of the vehicle, and could take up to 72 hours.
Debit Cards are not accepted as Security - a cash bond is payable in the absence of a Credit Card.
You are fully insured in case of accident damage or loss of vehicle contents (excluding personal belongings).
Standard Insurance - Compulsory
$12.00 per day on all vehicles. Excess of $2500.00 on Budget Campers and $4500.00 on fully self contained vehicles (excludes tyre and windscreen repairs and replacement)
Optional - Insurance Reduction
Reduce your excess and get cover for windscreen and tyres
Pay only $20.00 per day and reduce your excess to $1200.00 for Budget Campers or $2500.00 on all fully self contained vehicles. (Optional, daily rate applies. Includes 1 x windscreen replacement and 2 x tyre replacements)
This covers the cost of damage to Third Party property or to the hired vehicle.
Please Note: We recommend that you have personal travel insurance while travelling.
All awning damage is at the renter’s expense and is not covered under any insurance, including the Liability Reduction option.
All vehicles are supplied with a full tank of fuel at the start of the hire, and must be returned with a full tank at the end of the hire, otherwise a refueling fee of $80 will apply plus
the cost of the fuel.
RV Rentals reserves the right to charge the hirer for any speeding or parking fines, associated administration costs and/or accidents, including Third Party property damage which has not been reported on the return of the vehicle. The administration fee per fine is NZ$60.00. This is in addition
to the cost of the fine.
If you have passed through any Toll roads during your hire, please advise RV Rentals of this on the return of the vehicle. The amount owing is payable to RV Rentals.
RV Rentals vehicles must not be driven on the roads listed below.
Please note: Vehicles are not covered by insurance when traveling on the following roads:
- Ninety Mile Beach (Northland)
- Tapu – Coroglen Road (Coromandel Peninsula)
- North of Colville township (Coromandel Peninsula)
- Ball Hutt Road (Mt Cook)
- Skippers Canyon Road (Queenstown)
One Way Rentals
One way rentals are subject to the discretion of RV Rentals.
Gas bottles are supplied full at the time of collection of the vehicle. You are not required to return them filled.
Optional Extras (subject to availability - must be pre-booked)
Linen and bedding Pack
Includes: 2 x Pillows, 1 x Duvet Inner, 1 x Duvet Cover,
1 x mattress and 2 x pillow protectors, 1 x Double Sheet Set,
2 x Towels, 1 x Tea Towel.
$45.00 per pack (per bed)
$15.00 per chair per hire
$24.00 per hire
$10.00 per day (maximum charged = $100.00)
$70.00 per rental
12 Volt Inverter
$20.00 per rental
240 Volt Power Connector
(to connect RV to a residential house)
$20.00 per rental
$5.00 per day (maximum charged = $40.00)
When making a ferry crossing booking, we suggest that you book 7.3m, regardless of the size of the vehicle, to avoid complications due to possible vehicle upgrades.
Change of Vehicle
In the event that the rental vehicle has to change for unforeseen circumstances, RV Rentals reserves the right to replace it with an alternative vehicle without notification and at no extra cost. This will not be in breach of our contract and will not entitle the hirer to a refund.
If you decide to downgrade your vehicle within 14 days
of the first day of hire you will not be entitled to any refund.
Refusal of Rental
RV Rentals reserves the right to refuse any rental at our discretion.
Pets are not
permitted in the vehicles. Only service dogs are permitted with prior permission from RV Rentals.
Smoking is prohibited in all of our vehicles. If not adhered to, a fee of $150.00 applies.
Hours of Operation
Monday – Friday 8.30am – 5.00pm
Saturday 9.00am – 4.00pm
Sunday 10.00am – 3.00pm
Closed all public holidays
A $150.00 surcharge will apply to all rentals either picked up or dropped off on any NZ public holidays:
- ANZAC Day 25th April 2016
- Queens Birthday 6th June 2016
- Labour Day 24th October 2016
- Christmas Day Sunday 25th December 2016
- Boxing Day 26th December 2016 and Tuesday 27th December 2016
- New Year’s Day Sunday 1st January 2017
- Day after New Year’s Day Monday 2nd January 2017 and Tuesday 3rd
- Waitangi Day 6th February 2017
Call the AA Nationwide 24-hour free call helpline should you require assistance. Please call 0800 734 543, quoting the vehicle registration and 'Cruisy Campers'. If you incur any minor repair bills we will give you a refund (up to NZ$100.00), unless the damage is caused by the hirer. Just produce the receipts when you return the vehicle. If major repairs are needed, protect yourself by getting RV Rentals to authorise the repairs first.
In the event of a non-mechanical
call-out, the driver will incur a call-out fee payable to the AA when logging the call (flat tyre, keys locked in the vehicle, out of fuel or batteries gone flat due to incorrect usage etc). In the event of a mechanical
issue, please log your call with the AA and call RV Rentals for authorisation (engine or transmission issues etc).
Any mechanical problems associated with the vehicle must be reported to RV Rentals as soon as possible, in order to give RV Rentals the opportunity to resolve the problem during the rental period. Equipment failure must also be reported to RV Rentals. If RV Rentals is either not contacted or you do not allow RV Rentals the opportunity to resolve the problem during the hire period, you agree that the problem is of such a minor nature that you make no claim for loss of time in respect of the hire period. You also agree that RV Rentals is not responsible for any claims made by you after the return of the vehicle.
You will be charged a fee where it is established that Roadside Assistance could have been avoided in cases such as keys being locked in the vehicle, flat batteries caused by lights having been left on and other such similar occurrences.
In the event of an accident, regardless of how minor the accident, you will need to notify RV Rentals within 24 hours. You can do this by calling the number on your vehicle's key tag. RV Rentals will then advise you of the next steps. No matter how small the event is, you still need to report it to RV Rentals.
Depending on the Liability Reduction option you chose to take for your rental, RV Rentals may retain your bond in the event of an accident, whether your fault or not, and collect another bond
for any additional damages that may occur throughout the remainder of the hire.
Any repair up to $100.00 needs no authorization from RV Rentals and all that is necessary for full reimbursement to you from RV Rentals is a proper receipt for the amount of the repairs. If the repair is more than $100.00 then you must notify RV Rentals and obtain RV Rentals’ consent before the repairs are carried out. If the vehicle cannot be driven as a result of a breakdown, RV Rentals will only reimburse you for the time that the vehicle was not available for use. Subject to availability, RV Rentals will provide a replacement vehicle. Any costs incurred in your travelling to RV Rentals is your responsibility. The failure of accessories such as air conditioner, awning, television, microwave, stove and grill, water pump, camping kit items, shower and toilet, refrigerator and radio/CD/DVD player are not considered a breakdown and no amount will be paid to you by RV Rentals. RV Rentals is not responsible for any accommodation charges, meals, change of itinerary or out of pocket expenses resulting from a breakdown of the vehicle or as a result of any accident.
Please Note: It can often be difficult to carry out repairs during weekends and holiday periods and/or in remote areas due to limited opening times and/or spare parts.
Authorisation must be obtained from RV Rentals before tyres or windscreens can be replaced. Please ensure you maintain the tyre pressure. Only purchase new steel radial tyres of the same size and ply rating as are on the vehicle. If you purchase tyres of a different size or ply rating RV Rentals will not reimburse you.
Please Note: Windscreen and tyre repair and replacement are only covered when taking the Insurance Reduction option (extra cost applies). Any damage to windscreens and tyres requiring repairs or replacement must be reported to RV Rentals.
The following exclusions apply to the Standard Insurance as well as the Insurance Reduction option:
Rates/Terms and Conditions
- Damage to the vehicle caused by wilful misconduct
- Charges by local authorities for failing to abide by local/national road rules
- Vehicle is submerged in fresh or salt water
- Keys have been lost or misplaced, or keys must be retrieved from locked vehicle
- Overhead or undercarriage damage
- Single vehicle rollover
- Incorrect use of fuel e.g petrol in the diesel tank or diesel in the water tank
- Water in the diesel tank
- Damage to the awning
- Damage caused by drivers not listed on the Rental Agreement, or drivers who have not signed the Rental Agreement
RV Rentals rates, Terms and Conditions are subject to change without notice.
Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant supplier at the earliest possible time. This will allow the supplier to remedy any issues and minimise any inconvenience to you. If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.95% credit card or debit card surcharge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.