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Apollo Motorhomes NZ Domestic informationSince its inception in 1985, Apollo Motorhome Holidays has revolutionised the recreational vehicle industry. As the world's largest privately owned leisure vehicle operator, Apollo is dedicated to world class customer service and great rates.
Apollo’s fleet of over 3500 quality campervans, motorhomes and 4WDs campers and more than 500 exceptional staff have helped tens of thousands of people enjoy the wonders of travel in Australia, Canada, New Zealand and the USA
Why choose Apollo ?
• 0-3 year old vehicles
• Large increase in fleet size
• Free airport transfers
• Branches in Auckland and Christchurch
• 24 hour roadside assistance
• Generous long term discounts
• Large beds in all motorhome models
• Most competitive and simple to understand protection cover
• One way rentals available
• Personal service from a family owned and operated business
• Rentals available to drivers from 21 years of age
• Unlimited kilometres included
• Very Competitive dynamic rates
• Combine rentals in the USA, Australia and New Zealand to obtain long term discounts
• No restrictions on pick up and drop off times
• Overseas marketing representation based in the UK and Central Europe
• New Zealand motorhome factory
• Vehicles custom built for New Zealand conditions
Apollo Motorhomes NZ Domestic Rental TermsSummary of Rental Conditions
All rental days are calculated per calendar day.
Rates are in New Zealand dollars and include 15% Goods and Services Tax.
Rates exclude one-way fees and all Liability Reduction Options and Extras.
Please note that the flex rate resets after 7 days.
These rates and terms may not apply to group bookings (any rental that consists of 3 or more vehicles travelling together). Requests for group bookings should first be directed to reservations.
Please specify the correct number of guests on all bookings.
Rates are subject to change without notice.
- Unlimited kilometers
- 15% GST
- Personal kits
- Kitchen Kit
- Personal Check Out and Check In Service
- Pre-hire Cleaning Fees
- Vehicle Consultation Fee
- 24hr Roadside Assistance
- Extra Driver Fees
- Camp Ground Guides
- Complimentary Airport Transfers
- 10% discount on powered campsites at ALL Kiwi Holiday Parks and Family Parks in NZ, and 60 minutes free internet at selected Top 10 Holiday Park .
GET PEACE OF MIND WITH THE OPTIONAL APOLLO VALUE PACK:
The rates quoted in your search results include insurance with an excess of NZ$7500 / NZ$5000, and if you do not decide to reduce this excess with further Liability Reduction insurance you will have to pay a bond of NZ$7500 / NZ$5000 when you arrive (this is refundable when you return the vehicle in satisfactory condition).
The Value Pack includes: VIP Cover, unlimited windscreen and tyres, undercarriage/overhead damage, Initial set of Toilet Chemicals, Pre-purchased Gas Bottle, Snow Chains (on request), Camp Chairs and Table and Baby or Booster Seats (on request).
Rental days are charged per calendar day. The day of pick-up is calculated as the first day of rental and the day of return is calculated as the last day of rental. Vehicles must be returned within branch hours.
Apollo has branches in Auckland and Christchurch.
Branches are open seven days a week, 8am to 4:30pm. Branches will be closed Christmas Day, New Years Day and Good Friday.
Vehicles must be collected and returned to our branches (not airports). A transfer to the Apollo branch from the Airport and vice versa is provided free of charge.
Rates include unlimited kilometres.
Our rates include GST of 15%.
Payment at Branches:
For security reasons, Apollo will only accept credit card or debit card for rental charges paid on vehicle pick-up or drop-off. Cash payments will not be accepted at rental branches. The bond on the vehicle is only payable at pick-up by credit card or debit credit card. The bond cannot be paid with a pre-paid credit card.
Road User Charge Recovery Fee
The Road User Charge Recovery Fee will be calculated and collected on return of the vehicle based on the kilometres travelled during the hire.
The fee per 100km is as follows:
Vivid Camper and 2 Berth ST: NZ$6.82
4 Berth: NZ$7.22
6 Berth: NZ$7.22
We reserve the right to amend the Road User Charge Recovery Fee upon Government intervention. Discounts Guests who love road trips as much as we do and travel for more than 21 days receive 5% off daily rates. This is also available to guests with multiple bookings that total 21 days or more. Booking Alterations At Apollo we understand that sometimes things change. If this is the case, any changes made to a booking will be calculated by using the higher one of two rates, either the original Flex Rate or the Flex Rate current at the time of booking alteration. The following are considered as a booking alteration: • Change of name • Change to pick-up or drop-off dates • Change pick-up or drop-off branch location • Change of RV category • Change of rate scheme including special rates If the rate scheme or RV category is changed, this is considered a new booking and cancellation fees may apply to the original booking. If there are any last-minute alternations made within 14 days of pick-up we will be happy to accommodate these, however due to the short notice if the holiday is shortened the number of days originally booked will be charged. If the pick-up or drop-off location is altered within 14 days of pick up, a relocation fee may also apply. Extending a Road Trip If you get swept up in the adventure of a road trip and want to extend your booking whilst on the road, you should first contact our friendly Reservations team who will be happy to advise if the extension is possible, and the costs associated. To secure an extension, the extra costs (calculated on the current rate of the day), will need to be paid by credit card inclusive of all taxes and surcharges, either over the phone or at an Apollo Branch at the time of extension. Of course, any long-term discounts in place, will continue to apply to the booking. We will always do our best to accommodate any extensions however it is subject to availability of our fleet.
Supplier only accepts Visa, MasterCard, American Express and Diners Club. Visa and MasterCard Credit will incur an additional non-refundable 1.69% and Debit 1.10% surcharge on any transaction. American Express, Diners Club and Union Pay will incur an additional non-refundable 2.80%.
Exchange Rate / Currency Variations:
All credit card transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations, there could be some variance in the amount refunded compared to the amount initially charged. We do not accept any liability for variances up or down. Refunds by credit card can take up to 14 working days depending on the renter’s Financial Institution.
The minimum rental period for all vehicles is five days.
Between 15 December 2017 and 10 January 2018, a minimum rental period of 14 days applies. Minimum rental periods are subject to change during peak periods.
One Way Rentals:
Road-trips don’t always finish where they started, some of the best adventures don’t. If you drop-off at a different branch location from which you picked-up, a $150 one-way fee applies.
Driver’s Licence and Minimum Age:
A current and full motor vehicle driver’s licence is required. If the driver’s licence is not in the English language then an international driver’s licence is also required. An accredited English translation will be accepted in lieu of an international driving permit. The driver’s licence must have been held for at least two years and be valid for the whole length of the rental. The original driver’s licence must be shown at time of pick-up when the driver is present.
Drivers must be 21 years of age or over.
Each vehicle is supplied with complimentary campground guides.
On pick up of the vehicle, our staff will provide a complimentary vehicle consultation. This includes an explanation of all the interior and exterior features of the vehicle as well as driving tips.
Each vehicle is supplied with complimentary general equipment (such as pegs and clothes line, dustpan/brush, fire extinguisher, bucket/hose and broom).
Kitchen and Personal Kits:
Each vehicle is supplied with complimentary living equipment (such as bedding, cooking equipment, eating utensils, bath and tea towels.)
Pre-purchased Gas Bottle (Included in the Value Pack):
The gas bottle(s) is supplied full. A service fee is payable on pick up of the vehicle:
$25 – Hitop Campervan, Endeavour Campervan, 2 Berth S/T Camper
$35 – 4 and 6 Berth Motorhomes
The gas bottle can be returned empty to Apollo at the completion of the rental. The fee applies for each part of multiple rentals.
Camp Chairs (Included in the Value Pack)
Available as an extra via the website you booked your vehicle on.
Camp Table (Included in the Value Pack)
Available as an extra via the website you booked your vehicle on.
Available as an extra via the website you booked your vehicle on.
Snow Chains (Included in the Value Pack)
Available as an extra via the website you booked your vehicle on (must be pre-booked)
Heater / Fan
Available as an extra via the website you booked your vehicle on (must be pre-booked).
Available as an extra, purchasable via the website when you book your vehicle. Baby Seats (Available as an extra) (Included in the Value Pack)
Available as an extra via the website you booked your vehicle on (must be pre-booked). Baby seats (must be pre-booked) suitable for children 6 months to 4 years of age can be fitted to the Motorhome Range. Baby seats cannot be fitted to the Hitop or 2 Berth S/T Camper. Children under 6 months of age cannot be accommodated in any of the Motorhomes.
Booster Seats (Included in the Value Pack)
Booster seat (must be pre-booked) suitable for a child between 3 and 8 years of age can be supplied for the Motorhome Range. Cost is $35 each per rental. Booster seats cannot be fitted to the Hitop or 2 Berth S/T Camper.
First Aid Kits
A First Aid Kit is supplied in every vehicle. If the seal is broken or the kit is not returned the kit becomes the property of the renter and a $50 fee is charged when the vehicle is returned. Extended Roadside Assistance - $4 per day capped at 25 days. This includes opening vehicle on lock out, lost key replacement up to $120, emergency towing up to 25km, jump start, flat tyre change using spare located in the vehicle, fuel delivery up to 20 litres. Non-mechanical issues are not covered and guests may be required to take the RV to a repairer. Windscreen and Tyre Protection Plus Extended Roadside Assistance - $7 per day capped at 25 days. This includes 1 windscreen, 2 tyres, opening vehicle on lock out, lost key replacement up to $120, emergency towing up to 25km, jump start, flat tyre change using spare located in the vehicle, fuel delivery up to 20 litres.
Child Restraints - Guidelines for the safe travel of children Additonal Products:
Apollo will now require the date of birth for all children under 8 years of age, this is to ensure they can safely
travel in our vehicles.
Consecutive Apollo Motorhome/Campervan rentals can be combined to qualify for a long-term discount rate. Rentals in the United States of America, Australia and New Zealand on Star RV, Apollo, Cheapa Campa and Hippie Camper can be combined to obtain a long-term discount rate, providing travel is within a 3 month period. If drop off of a vehicle and pick up of a new vehicle occurs on the same day then a day each will be charged per respective vehicle. Multiple rentals are treated as separate rentals under the one way fee and minimum rental period conditions. This discount does not apply to completed bookings.
Two Wheel Drive Vehicles can only be driven on sealed/bitumen roads. The only exception to this is the loose road surface on any major ski field access roads or any recognised campground access road less than 12 kilometres in length.
No vehicle shall be driven on Skippers Road (Queenstown), The Crown Range Road/Cardrona Valley Road from Cardrona to Arrow Junction (Queenstown), Ninety Mile Beach (Northland), Ball Hut Road (Mt. Cook) and North of Colville Township (Coromandel Peninsula).
Change of Drop Off Destination:
If the renter wishes to change the drop off destination after the rental has commenced, they first must obtain authorisation from Apollo
Reservations. Subject to the change being approved, a minimum additional charge of $750 will apply.
We understand that while on holiday the RV may require small repairs. So not to disrupt the road trip any further, if the damage was not caused by the guest, repairs up to $100 can be completed without authorisation and will be reimbursed. If repairs over $100 are needed, the Apollo Assist team should be informed prior to repair being completed.
All RVs are enrolled in the New Zealand Automobile Association and 24hr mechanical emergency roadside assistance is available if needed simply contact Apollo Assist at 0800 234 567.
Holiday Disruption Coverage Should the hirer’s motorhome holiday be disrupted by a mechanical breakdown as defined below (which does not extend to accident or damages caused by the renter), for more than 12 working hours after reporting to Apollo, the renter will be reimbursed up to a maximum of the gross daily rental rate for each day affected until the problem is rectified. Failure of mechanical and accessories which includes living cabin air conditioner, water pump, shower/toilet, refrigerator, stove/grill must be assessed by a branch or authorised repairer. Reimbursement is only possible when Apollo has been contacted to rectify the problem and the hirer cooperates to do so. Failure notify Apollo acknowledges that the issues is of such a minor nature that the hirer makes no claim for loss of time in respect of their rental. Defects and repairs of Wi-Fi, travel devices, radio, TV, CD or DVD player, awning, cruise control, etc. are not considered mechanical breakdowns and are excluded from Holiday Disruption Coverage. The following conditions results in the compromised performance of accessories and as such Apollo will not be held liable for financial compensation: - Air conditioners in temperatures over 36 degrees Celsius - Electric and Propox Gas heaters in temperatures under 4 degrees Celsius - Freezing of water pumps in temperatures below 2 degrees Celsius
Infringements, Tolls and Fines:
Apollo will pass on any charges you receive for traffic infringements, toll way or parking fines during your road trip. For Toll Way fees received, Apollo reserves the right to charge to the guest’s credit or debit card upon receiving the toll way fee, and an administration fee of $75 to cover associated administrative costs per toll way fee received.
Apollo offers guests the option of purchasing our Toll Package for $19 which gives guests a $30 ‘toll credit’. When travelling through toll ways the credit will be used up to the value of $30. Once $30 is exceeded, another toll package will be automatically charged to the guest’s credit card. (a .75c registration matching fee applies within the $30 credit).
Change Of Vehicle:
Should the vehicle booked be unavailable through unforeseen circumstances, we reserve the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the renter to a refund.
Vehicles cannot be requested by make or model, only by vehicle category.
Should the renter decide to take a lesser vehicle than booked then they will not be entitled to any refund.
Limit of Liability:
In the event of no alternative vehicle being available to the renter our liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the renter) the remainder of the hire period.
We reserve the right to refuse any rental at our discretion.
We believe fur friends can only make a road trip better and both service animals and pet dogs are allowed to travel in our RVs with written permission from Apollo at time of booking. There is a $200 pet service fee for each pet, this excludes service animals.
Smoking is not allowed in our vehicles.
If you wish to make any changes to your booking (including voluntary downgrade) the booking will be calculated by using either the original flex rate or the flex rate that is valid at the time of the booking change, depending on whichever rate is higher. There are no exceptions to this rule. The following situations are classified as booking alterations:
- Change of date for vehicle pick-up or drop-off
- Change of location (depot) for vehicle pick-up or drop-off
- Change of vehicle category
- Name change
If you decide to extend your rental duration (changing the drop-off date) by 2 days the same flex rate is used that applied on the day when you made your original booking. If you extend by 3 days or more, the booking change rule applies as outlined above.
If an amendment is made to the rental dates within 17 days of collection, no refund will be made if the length of hire is shortened (that is; the rental will be charged at the number of days originally booked). A relocation fee may apply if the collection or return location is amended within 17 days of vehicle pick up or if notification occurs during the hire.
Booking Amendment Fee:
The first change only is at no charge. The first change may involve several aspects of the reservation. The second and subsequent changes
are at NZ$25 per aspect, per change.
If the guest wishes to extend the rental whilst on hire, they must first obtain authorisation from Apollo Reservations who will advise of the additional costs. Rental extension is subject to fleet availability. The extra cost (Gross Rate) of an extended rental must be paid by credit card over the telephone or at an Apollo Branch immediately on confirmation of the rental extension.
Whilst on hire if you decide to extend your rental duration (changing the drop-off date) by 2 days the same flex rate is used that applied on the day when you made your original booking. If you extend by 3 days or more, the booking change rule applies as outlined above.
Failure to obtain authorisation will result in the renter being charged double the daily gross rental rate.
Cancellation Policy The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
There is no refund for late pick up or early return of vehicle. Original pick-up date or the earliest confirmed pick-up date is used to calculate the cancellation fee. Refunds by credit card can take up to 14 working days depending on the guest’s financial institution.
Lions Tour Conditions
Applicable for hires with a collection date between 26 May 2017 and 08 July 2017.
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
If cancelled 153+ days prior to pick up. No Further Fee
If cancelled 152 to 94 days prior to pick up - 50% of Total Rental (minimum $500)
If cancelled 93 days or less prior to pick up - 100% of Total Rental (minimum $500)
There is no refund for late pickup or early return of the vehicle.
Special payment conditions applicable with a collection date between 26 May 2017 to 08 July 2017. At all other times, normal payment conditions apply.
We strongly recommend that renters ensure they take out the highest level of Travel Insurance.
New Zealand legislation provides limited coverage for personal injury. Apollo strongly recommends that all people travelling in New Zealand take out their own personal travel insurance.
The Vehicle is insured for damage to it or damage to the property of a third party. However the renter is responsible up to the amount of the applicable Liability for the cost of such damage to third party property, or to the rented Vehicle. The Liability applies in respect of each claim, not per rental. In addition to the Liability an administration fee of $75 will be charged per claim.
The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Apollo, not at the completion of the rental Period. Apollo reserves the right to charge the renter for any vehicle damage including Third Party property damage not reported on return of the vehicle.
Apollo’s rental charge includes a Standard Liability of $5,000 for the Hitop Campervan, Endeavour Campervan and Euro Tourer. For all other vehicles a $7,500 Standard Liability applies.
A Bond of $5,000/$7,500 will be collected at the time of entering into the Rental Contract. Payment of this Bond is only accepted by credit card.
The bond will be debited to the credit card account immediately. An administration fee applies.
The Standard Liability can be reduced by purchasing the following Reduction Option:
Reduction Option (VIP Cover) - (Included in the Value Pack):
A $0 (zero) Liability applies. This Option can be purchased by paying to Apollo $45 per day.
• The maximum amount payable for this Option per rental is $2,250 – i.e. 50 days rental.
• The minimum amount payable for this Option per rental segment will be based on the minimum rental period applicable for your rental.
This option includes one windscreen, two tyres and demurrage. Should these amounts be exceeded the cost to repair or replace the items will not be covered and will be the responsibility of the renter.
A Bond of $250 will be collected at the time of entering into the Rental Contract. This Bond is payable to Apollo by an open signed credit card imprint with an authorisation obtained (sufficient funds must be available) for $250.
To keep this simple - the bond payment will depend on the liability option chosen. If the guest chooses to take ‘The Low Road’ or ‘The Middle Road’ the total bond will be debited to the Credit or Debit card immediately. When a Visa or MasterCard Credit is used a 1.69% fee will apply Debit is 1.10%; when an Amex or Diners or Union Pay is used a 2.80% fee will apply. If the guest chooses to take ‘The High Road’ the Bond is payable to Apollo by an open signed credit card imprint with an authorisation for $250. The credit card holder must be present to sign for the Bond when they pick-up the RV and is liable for any damage to the RV. The Bond, and associated fees when a Visa or MasterCard is used, is fully refundable provided terms are met. The RV simply needs to be returned on time and full of fuel to the Apollo branch location booked. Credit card refunds including bond refunds can take up to 14 working days depending on the guest’s Financial Institution. If there is damage to the RV on its return or any other terms of the rental contract have not been met, the Bond will be used to cover the cost up to the amount of the relevant Liability. If the terms of the Rental Contract are not met and the Bond is not sufficient enough to cover the damage, extra costs will be charged.
If a guest is continuing on with another Apollo RV booking, the Bond can be transferred to the next booking within New Zealand.
At all times the renter is responsible for:
• Damage caused where the terms of Rental Contract have been breached.
• Damage caused by negligence.
• Damage caused to the Vehicle in any way by part or total water submersion or salt water.
• Damage caused due to a single vehicle roll over.
• Damage caused to the Vehicle by the renter’s wilful conduct.
• Damage caused to the Vehicle by the use of snow chains.
• Damage caused to the Vehicle when using the Vehicle in contravention of any legislation or regulation controlling vehicular traffic.
• Damage caused to tyres and Windscreen except where Liability Reduction Option (VIP Cover) has been purchased.
• Damage or loss caused to any personal belongings.
• Damage caused due to use of incorrect or contaminated fuel.
• Damage to the awning, overhead or underbody of the Vehicle. Damage to the underbody of the Vehicle except where Value Pack has been purchased.
Are subject to change without notice.