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Pacific Horizon Travel Homes informationPacific Horizon Motorhomes began from humble beginnings in 1983 with a fleet of only 3 motorhomes, and an unfailing desire to provide a privately owned, family-run company offering an alternative choice for motorhome hire in New Zealand.
Right from day one, our focus has been on innovative vehicle design and a real commitment to personal service.
30 years on, and this still holds true.
Our motorhome fleet may have changed in size as the New Zealand market has changed, and we have designed and released new vehicle models to meet the ever changing travelling needs of our clients. But above all, Pacific Horizon Motorhomes has remained the No 1 choice for a premium motorhome camping holiday in New Zealand.
Pacific Horizon Travel Homes Rental TermsRENTAL LOCATIONS
Motorhome pick ups and drop offs are available from any of the Pacific Horizon Client Service Centres, located
in Auckland, Wellington or Christchurch.
CLIENT SERVICE CENTRE OPERATING HOURS
Daily (including weekends) 8.00am – 5.00pm.
Client Service Centres are closed on Christmas Day (25 December).
Note: Clients must be at the Client Service Centre for vehicle pick ups & drop offs before 4.30pm.
Where applicable, agents need to allow appropriate time for clients to get from airports, ferry terminals and
hotels to meet this requirement.
Courtesy transfers are available to/from our depots on both the day of pick up and the day of drop off,
from/to Airports, Ferry Terminals, or City accommodation points. These details should be confirmed as early
as possible when booking.
ONE-WAY HIRE FEES
If you drop off your motorhome at a different location from where you picked it up from, a $300 one-way fee
MOTORHOME PICK UP AND INTRODUCTION
Following completion of the Rental Vehicle Agreement at our depot, including sighting the drivers license(s) for
all potential drivers, a member of the Pacific Horizon team will walk you around both the outside and the
inside of the motorhome to show and demonstrate how everything works, as well as to answer any questions
you may have.
A detailed onboard Motorhome Manual is also supplied for your later reference, along with helpful travel
information and/or maps – all FREE of charge.
ADDITIONAL EQUIPMENT AVAILABLE FOR HIRE
The following additional equipment items are available for hire, and can be confirmed and paid for either at
the time of booking or on the day of pick up:
• Picnic table $30 per hire
• Picnic chair $15 per hire
• Baby/Child Car seat $35 per hire
• Snow chains $50 per hire
• Bike rack $150 per hire
• GPS Unit $6 per day (min charge of $60 / max charge of $150)
• WiFi $35 for 1 GB / $65 for 5 GB / $120 for 10 GB VEHICLE INSURANCE COVER
All Pacific Horizon motorhomes come with comprehensive Insurance cover which insures against recoverable
3rd party accident damage, theft and break-ins (excluding personal belongings).
An excess of $5,000 (per incident) applies in the event of any damage to either the Pacific Horizon motorhome
or to 3rd party property.
Multiple windscreen and tyre damage is covered in all policies, as is overhead and under-body damage on the
rented motorhome. A credit card imprint only (no money held or transferred) will be taken on motorhome
pick up. The security can be covered by cash, travellers’ cheques in NZD or a credit card.
If the insurance excess and the Vehicle Security Guarantee are covered by credit card, the amount will NOT be
debited to your account and will only be done so in case of an accident.
We retain the right to hold these details for 28 days after the hire.
Pacific Horizon Travel Homes offer the following options to reduce the excess of $5,000:
• Street Smart Excess Reduction 1: $29 per day (added to the daily hire rate)
Reduces the excess for any damage to either the motorhome or third party property to a maximum of
$2,000 (per incident). The total insurance charge is limited to a maximum of 50 days or $1,450.
• Freedom Plus Excess Reduction 2: $39 per day (added to the daily hire rate)
Reduces the excess for any damage to either the motorhome or third party property to nil ($0) for the first
incident/accident. The total insurance charge is limited to a maximum of 50 days or $1,950.
• All Inclusive Package: $55 per day (added to the daily hire rate)
Reduces the excess for any damage to either the motorhome or third party property to nil ($0) for the first
incident/accident. Plus the following Additional Equipment is supplied at no charge as requested: Picnic
table & chairs, Child/Booster seat(s) as required, Snow chains, GPS unit.
EXCLUSIONS TO ALL INSURANCE COVER OPTIONS
Any damage due to misuse or negligence to the motorhome interior and its fittings such as but not limited to
roof vents, satellite dishes, locks and catches, outside step, grey waste cap and power cord is excluded from
any insurance option. VEHICLE SECURITY GUARANTEE A credit card imprint is required on all rental agreements. The credit card must be valid for 28 days after the
end of the hire. In the absence of a credit card, Pacific Horizon requires a cash vehicle security bond of $5,000
($2,000 if Street Smart Excess Reduction is taken, or $250 if Freedom Plus Excess Reduction is taken). This
credit card imprint or cash will be held for 28 days after the return of the motorhome.
NOTE: The hirer is fully liable for any damage to the Pacific Horizon motorhome or third party property if:
• The terms of the rental contract are breached.
• Damage to the motorhome is caused by careless, wilful or reckless driving or breach of any New Zealand
driving rules and regulations.
• Driving under the influence of alcohol or drugs.
• Driving on restricted roads (as listed below).
• Water submersion or salt water damage caused through the hirer’s fault.
• Incorrect fuel is used.
MINIMUM RENTAL DURATION AND COSTING
The minimum rental period and cost is a 7-day hire. This is extended to a 14 day hire for the travel period of
16 December to 10 January.
Shorter rentals may be accepted entirely at the discretion of Pacific Horizon, but the minimum rental cost
Motorhome rentals are calculated on a per calendar day basis, i.e. day of pick up and drop off is always
counted as a full day irrespective of what time the motorhome is collected or dropped off.
Long hire discounts are available for motorhome rentals of greater than 20 days.
EARLYBIRD BOOKING DISCOUNTS
A 3% discount off the total cost of hire is applied for any motorhome booking confirmed 120 days or more in
advance of the pick up date.
DRIVER’S LICENCE AND MINIMUM AGE
A valid full national driver’s licence is required. Non-English language national drivers’ licences must be
presented in conjunction with an official translation, or a valid international driver’s licence must be shown.
The minimum age to drive a Pacific Horizon motorhome is 21 years.
• Roads: Pacific Horizon motorhomes can be driven on any sealed/bitumen or well-formed gravel roads.
No vehicle is to be driven on the following roads:
- 90 Mile Beach, Northland
- Colville Township to Port Jackson, Coromandel
- Ball Hut Road, Mt Cook
- Skippers Canyon Road, Queenstown
• Animals: No animals are permitted in Pacific Horizon motorhomes, with the exception of guide dogs,
subject to the approval of Pacific Horizon.
• Smoking: No smoking is permitted in any Pacific Horizon motorhome.
Minor repairs (when the hirer is not at fault) up to $100 may be made without authorisation and will be
reimbursed upon production of an itemised receipt. Amounts above $100 require approval from Pacific
Horizon On-Road Care, and clients must retain an itemised receipt.
All Pacific Horizon motorhomes must be returned with:
• A full fuel tank of diesel, that has been filled up within 3 kms of the drop off location. Refuelling at our
Client Service Centre will be charged at current rates per ¼ tank plus an administration fee.
• An emptied toilet cassette.
• An emptied grey waste water tank.
Charges will apply if the motorhome is dropped off at a location other than that which was agreed upon. PAYMENT TERMS AND CANCELLATION FEES
The deposit required to confirm a booking is non-refundable. The balance of hire is due 33 days before vehicle pickup , unless otherwise arranged.
Cancellation fees, charged as of the date of cancellation, are as follows:
If cancelled 29 days or more prior to vehicle pick up: No charge
If cancelled 28 – 11 days prior to vehicle pick up: 20% net price charged
If cancelled 10 – 4 days prior to vehicle pick up: 50% net price charged
If cancelled 3 days or less or a No Show: 100% net price charged If a vehicle is returned early for any reason whatsoever, no refund is available. The company can not be bound by any representative or statement unless it is confirmed in writing by the company's director or management. AMENDMENT OF HIRES
Once a booking is confirmed, any changes made that may shorten the hire will not be entitled to a refund.
Changes to dates and/or locations may attract a relocation fee.
SUBSTITUTION OF VEHICLE
If, for reasons beyond our control, the reserved motorhome is not available, Pacific Horizon reserves the right
to substitute a comparable or superior motorhome at no extra cost to the client. This shall not constitute a
breach of contract and does not entitle the renter to any form of refund.
CREDIT CARD FEES
We accept Visa or MasterCard, with a 2.0% fee applying for the rental and any additional equipment hired if
payment is made with either of these credit cards.
TAXES AND GOVERNMENT CHARGES
All charges include 15% GST.
All rates and conditions are subject to change in accordance with changes in government taxes.
Rates and conditions may be subject to change. Whilst including the same facilities, some motorhomes may
have different layouts to those shown. All measurements and volumes shown are approximate. The
information provided on the website is subject to change without notice.
Your privacy is very important to us. Accordingly, we have developed the following Privacy principles in order
for you to understand how we collect, use, communicate and store personal information.
• We collect information from you when you interact with our website, our booking process and/or when
you input any details as part of using the Services we provide.
• Before, or at the time of collecting personal information, we will identify the purposes for which that
information is being collected.
• We will only retain your personal information for as long as necessary for the purposes for which it is
• We will take reasonable steps to ensure the personal information is accurate, complete and up to date • You have the right to request access to and correction of any personal information that we hold about you.
• You have the right to request that we delete your personal information.
• We will take reasonable security safeguards to protect your personal information against loss, theft, or any
unauthorised access, disclosure, use or modification.
• We reserve the right to disclose personal information to the Police or other agencies for the purpose of law
enforcement or the investigation of a crime, if we consider it is in the public interest to do so. Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant supplier at the earliest possible time. This will allow the supplier to remedy any issues and minimise any inconvenience to you. If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 2% credit card or debit card surcharge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.