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Coastal Campers New Zealand informationWe are a small family owned & operated business passionate about motorhome holidays. We have recently opened in the Coromandel Peninsula area so that local families and visitors can easily hire a motorhome or campervan to see & enjoy the many beautiful places in this region and beyond.
A motorhome holiday gives you the chance to get out there and have an adventure together. There are so many things to do & places to explore. And unlike other rental companies, we have NO road restrictions so you can camp right beside the beach at Port Jackson, by the river in the bush at Broken Hills or at a campground with all its amenities. .
Coastal Campers New Zealand Rental TermsImportant Information About Your Rentals
On arrival, you will be required to sign a rental agreement with the operators of Coastal Campers New Zealand. Here is a summary of their terms and conditions.
The following definitions apply for the Terms and Conditions of Coastal Campers New Zealand:
* The Supplier means the operator of Coastal Campers New Zealand.
* The Client is also referred to as the hirer (s) or renter (s).
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
If you need to cancel your booking, a cancellation fee of $300 will be charged.
If a vehicle is returned early for any reason there is no refund available.
Once a booking has been confirmed and a deposit paid the booking is considered live and is subject to the cancellation policy.
Daily Rates include
Goods & Services Tax (GST) of 15%
Diesel Road User Charges
Free AA 24-hour roadside assistance
Free Extra Driver
Vehicle Living Equipment
Access on all well-formed roads
Coromandel Peninsula Visitor Guide(on loan)
Travel Pack with Road Maps,Camping Park Directories and other traveller information
Rental days are calculated on a calendar basis. The day of pick-up is counted as day one of the rental, regardless of pick up time. The day the vehicle is returned is counted as the final day of the rental regardless of return time. Late pick up or early return of the vehicle does not entitle the Hire to any refund of the unused portion of the rental.
The vehicle includes the following equipment: crockery, cutlery, cooking utensils, frying pan, pots, chopping board, serving bowls, storage containers, grater, kettle, electric jug & toaster, colander, bucket, brush & shovel, clothes line, pegs, water hose, gas bottles, outdoor chairs, torch, first aid kit which comes sealed, for health reasons (if the seal is broken, a $20 fee is charged and the kit becomes the property of the renter).
Minimum rental period is 7 days (ex Whitianga and all other serviced non-depot locations).
One Way Hires
Unfortunately, we are unable to offer one-way hires.
Coastal Campers shall make every effort to provide the vehicle requested, but where a vehicle is unavailable for any reason we reserve the right to provide a comparably high standard vehicle at the same or lower daily rate. While including the same facilities, vehicle layouts may vary slightly to those shown due to manufacturer design changes. This shall not constitute a breach of contract and does not entitle the hirer to any refund. Should this replacement not be possible, we still refund each full day of the hire this is lost. Rental Extension
Extension of hire is subject to availability and confirmation from Coastal Campers. The cost of the extension is to be paid at the time of confirmation.
Insurance And Bond
Compulsory Standard Insurance
Standard insurance means that the vehicle you hire is insured for damage to the vehicle and to the property of Third Party. This insurance cover of $16 per day is a compulsory fee. When you collect your vehicle we take an impression of your credit card for the bond. This is also the insurance excess (the $amount the driver is liable for) for any single accident which may occur during your holiday. The excess is NZ$1500 for drivers over 25 years of age or NZ $2000 for drivers aged 21 to 24 years. We do not deduct the bond / excess from credit card at the start of your hire, but merely hold the authority to deduct it in the unfortunate event of an accident. The impression of your credit card covers your accident damage bond liability plus any extra costs such as fuel fill-up and emptying of the toilet at the end of hire or any traffic infringements, losses or breakages. A credit card imprint must be on all rental agreements and must be the credit card of the main hirer unless prior arrangements have been made. Where a credit card is not available, a cash bond will be held by Coastal Campers for 21 days following hire. Insurance does not cover the hirer’s personal property. The hirer will be fully liable for puncture repairs or replacement of damaged tyres with the same type and brand.
A security bond must be paid at the commencement of hire. This is done by taking an imprint of your credit card (no funds are withdrawn from your account). This imprint is returned to you at the termination of hire, subject to the following:
Late Return Fee
The vehicle shall be returned in a clean condition and on the return date of the agreement. If the vehicle is kept beyond the contractual hire period without authorization or consultation with Coastal Campers, the contracted daily rate will be doubled for each day the vehicle is overdue. One way hires are not permitted. Damage Fees
Should there be any damage to vehicle equipment or optional extras that have been hired out and or not returned, a replacement fee starting at $100 will be charged against your security bond.
Waste Tank Fees
A fee of $200 applies if the waste tanks have not been emptied at the time of return.
Smoking in the Vehicle is prohibited. Any evidence of smoking in the vehicle will incur a cleaning fee of $300.
CCL reserves the right to charge the customer for any parking, speeding, toll way or other fines, associated administration costs and/or accidents including third party property damage not reported on return of the vehicle. The administration fee will be $50 per incident.
Pick Ups and Returns
Whitianga, Coromandel Peninsula, New Zealand
Hours of Operation
Open 7 days, 9.00am to 5.00pm. We are closed 25 & 26 December and 1st January.
Vehicle Pick Ups
Need to be made from our depot in Whitianga. The vehicle will be supplied in a clean condition with a full fuel tank and a full bottle of LPG.
The Vehicle must be returned at the time stated on the rental agreement and to our depot in Whitianga. Late returns will incur an additional fee. The vehicle must be returned with a full fuel tank and a full bottle of LPG. It must also be returned in a reasonably clean condition, with empty waste tanks and all equipment must be undamaged and accounted for.
Use of the Vehicle
The Hirer will not allow the vehicle to be:
(a) Left with the ignition key in the vehicle while it is unoccupied;
(b) Used for any illegal purpose or in any rally, race or contest;
(c) driven otherwise than in a prudent, cautious and normal manner;
(d) damaged by:
Contact with salt water
Creek or river crossing
Driving through low plain flooded areas
Submersion in water of any kind
(e) driven by a person under the influence of alcohol or drugs or with a blood alcohol level in excess of that allowed by the law;
(f) used to tow any vehicle or trailer;
(g) used to carry passengers or property for hire or reward;
(h) used to carry more persons than is allowed by any relevant authority or as specified for that vehicle or detailed in this agreement;
(i) used to carry volatile liquids, explosives, gases or other corrosive or flammable material.
(j) sublet or hire to any other person.
(k) permit the vehicle to be operated outside his or her authority.
(l) driven or permit the vehicle to be driven by any person if at the time of driving the vehicle the hirer or another person is not the holder of a current driver’s licence appropriate for the vehicle. All drivers must be listed on the Rental Agreement Form.
(m) Operate the vehicle or permit it to be operated in breach of the Transport Act 1962, the Traffic Regulations 1976, or any other Act, regulations, or bylaws relating to road traffic.
Coastal Campers has the right to:
Terminate this agreement and repossess the vehicle, and for that purpose enter upon any premises and remove the
vehicle at any time without notification to the customer, and that the customer will pay the reasonable costs “including
towing” of repossessing the vehicle, if;
a. The vehicle appears to be abandoned.
b. The vehicle is not returned on the agreed return date or
c. CCL reasonably believes that the vehicle will not be returned on the agreed return date.
d. The customer fails to comply with any of the terms of this Agreement, or if the vehicle is damaged.
e. The customer has obtained the vehicle through fraud or misrepresentation.
f. CCL considers on reasonable grounds that the safety of the passengers or the condition of the vehicle is endangered.
The customer understands that in the event of such termination or repossession, the customer has no right to a refund of any part of the rental charges or the Security Bond.
Coastal Campers reserves the right to refuse any rental, or continuation of any Rental, at its absolute discretion.
All drivers must be aged 21 years and over, hold a current driver’s license from their own country or an International Driving Permit.
Vehicles may not be driven on Ninety Mile Beach in Northland or any other beach or unformed road in New Zealand.
Extreme care is needed on unsealed, gravel roads which are often steep, narrow and windy.
All fines and fees imposed on any driver of the Vehicle during the hire period are payable by the driver in question. We reserve the right to pass on the hirer’s home contact details to New Zealand traffic authorities.
The hirer is responsible for the cost of replacing lost or misplaced keys.
Animals are not permitted in the vehicle apart from registered guide dogs.
Accidents, Damage & Breakdowns
Maintenance & Repairs – Equipment Faults
The hirer shall take all reasonable care to ensure that the vehicle is properly maintained. This shall include daily checks to the oil, water and batteries.
The hirer shall be liable for any cost associated with the incorrect use of fuel (fuel being diesel or petrol), including putting fuel in the water tank.
The failure of accessories such as TV, DVD, CD player, Microwave, gas heater, and gas (or thermal) hot water heater do not constitute a breakdown. Coastal Campers will endeavour to facilitate onâ€┬Éroad repairs however should the repair not be possible or fail the hirer is not entitled to a vehicle change or compensation.
If the vehicle has any equipment failures (not mentioned above) these problems must be reported to Coastal Campers as soon as possible in order to give Coastal Campers the opportunity to rectify the problems during the rental. The hirer is not entitled to any refund at the end of the hire period unless Coastal Campers has been advised of the problem earlier, and has been given the opportunity to rectify the situation. Coastal Campers do not accept any liability for any claims made after this point.
Breakdown, Accidents or Mechanical Failure
Our campervans & motorhomes have free 24-hour roadside breakdown assistance by telephoning the provided number on the AA window sticker. In the event of an accident or mechanical problems, the hirer should contact Coastal Campers as soon as possible. Repairs with a cost up to NZ$100 may be made without authorization and will be reimbursed, as long as receipts are available and the hirer was not directly responsible for the damage. Any cost above NZ$100 will require prior approval. No responsibility will be accepted for accommodation charges, meals or outâ€┬Éofâ€┬Épocket expenses resulting from a breakdown or accident. Due to ever increasing bookings for our campervans and motorhomes especially during peak demand periods, we may not be able to provide a replacement vehicle. Our liability extends only to a refund of rental charges for any days of loss of vehicle usage caused by a mechanical breakdown.
Release & Indemnity of Coastal Campers
The hirer releases Coastal Campers, their employees and agents, from any liability to the hirer (regardless of who is at fault), for any loss or damage incurred by the hirer by reason of rental, possession or use of the vehicle.
Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant supplier at the earliest possible time. This will allow the supplier to remedy any issues and minimise any inconvenience to you. If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.95% credit card or debit card surcharge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.