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Star RV New Zealand Domestic informationWhy Choose Star RV?
We are proud to offer you, our discerning guest, our fleet of luxurious motorhomes for your next holiday in New Zealand. Built by our passionate craftsmen to the highest standard, we personally guarantee that all our vehicles are less than 12 months old. Enjoy the independence of motorhome travel as you explore the most wonderful places New Zealand has to offer. We look forward to greeting you.
As a member of the Apollo Motorhome Holidays family – the largest privately-owned and operated RV company in the world – we guarantee the highest levels of quality and service when you choose Star RV for your next holiday in New Zealand; a trusted name backed by 30 years of experience in motorhome travel.
12 Month Guarantee
We are fuelled by a passion to deliver you an unrivalled RV experience on your next holiday in New Zealand. This is why we offer a 12 Month Guarantee – a promise from us to you that all our vehicles are less than 12 months old. As the only operator in New Zealand to offer this promise we guarantee you will enjoy the latest in design, technology, reliability, safety and comfort.
From start to finish we consider your needs as our highest priority. This is why we offer our 5-Point Service Star.
- Complimentary valet service.
- Complimentary linen cleaning.
- Complimentary Airport Transfer.
- Expedited vehicle pick up with online registration.
- Expedited vehicle return with a simple key drop facility.
Together with all these benefits we also offer piece of mind with access to our 24 hour,free call, guest service line.
Star RV’s quality fittings and design features enable guests to explore Australia, New Zealand and America in comfort and style. Flat-screen TVs and DVD players all come standard with Star RV vehicles. Each vehicle type has its own unique and inventive design elements, from electronic drop-down beds and slide-out sections to outdoor BBQ’s. These are just a few examples of how Star RV’s intuitive designs ensure the guest’s comfort and convenience on their self-drive holiday.
Star RV New Zealand Domestic Rental TermsOn arrival, you will be required to sign a rental agreement with the operators of Star RV. Here is a summary of their terms and conditions.
The following definitions apply for the Terms and Conditions of Star RV:
* The supplier means the operator of Star RV
* The client is also referred to as the hirer(s) or renter(s).
*Deposit will be collected upon confirmation.
*The balance payment due will be collected 28 days before pickup Please ensure there are sufficient funds available at this time.
* A bond amount is payable upon collection of your vehicle. Please note that a bond amount is payable regardless of any excess reduction policies purchased.
SPECIAL PAYMENT TERMS *Full payment will be collected at the time of confirmation for bookings processed in a currency different to NZD.
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply: If cancelled 93+ days prior to pick up. No Fee. If cancelled 92 to 24 days prior to pick up - 10% of Total Rental (minimum $250). If cancelled 23 to 10 days prior to pick up - 20% of Total Rental (minimum $250). If cancelled 9 to 4 days prior to pick up - 50% of Total Rental (minimum $250). If cancelled 3 days prior to pick up or no show - 100% of Total Rental (minimum $250). There is no refund for late pick-up or early return of the vehicle. Original pick-up date is used to calculate the cancellation fee.
Lions Tour Conditions Applicable for hires with a collection date between 26 May 2017 and 08 July 2017. If cancelled 153+ days prior to pick up. No Fee. If cancelled 151 to 93 days prior to pick up - 50% of Total Rental (minimum $500) If cancelled 92days or less prior to pick up - 100% of Total Rental (minimum $500) There is no refund for late pick-up or early return of the vehicle.
Note: Special payment conditions applicable with a collection date between 26 May 2017 to 08 July 2017. At all other times, normal payment conditions apply.
Star RV strongly recommends that the renter's take out the highest level of Travel Insurance.
• All rental days are calculated per calendar day.
• Rates are in New Zealand dollars and include 15% Goods and Services Tax.
• Rates exclude one-way fees and all Liability Reduction Options and Extras.
• These rates and terms may not apply to group bookings (any rental that consists of 3 or more vehicles travelling together). Requests for group bookings should first be directed to reservations.
• Please specify the correct number of guest on all bookings.
- Unlimited Kilometers
- Vehicles less than 12 months
- 15% GST
- Extra Driver/Renter Fees
- Easy check out and check in
- Personalised Vehicle Consultation*
- Valet Service*
- Linen and bedding including Linen Exchange Service*
- Kitchen Equipment*
- Full Water Tank
- Gas Bottle Exchange Service* for hires of 14 days or more in length
- Transfer on day of pick-up and drop-off from the Airport
- Skoot Camper Tablet
Customers on hire may visit any Star RV branch while on hire to have their vehicle cleaned, oil and water checked.
Customers must call 48 hours prior to arrange this service.
*Freshly laundered linen bedding
Includes pillow, pillowcase, sheet and towel per person and one doona (duvet) per bed. Star RV clients may also exchange their linen and bedding during their rental at any Star RV Branch. Clients must call 48 hours prior to arrange this service.
*Gas Bottle Exchange Service
Every 14 days of hire clients can visit a Star RV branch to exchange their used gas bottle for a full gas bottle.
Each vehicle is supplied with a complimentary Star RV Pack for the first night that includes some essential condiments.
Each vehicle is supplied with complimentary general equipment (such as pegs and clothes line, dustpan/brush, fire extinguisher, bucket/hose and broom.
*Kitchen and Personal Kits
Each vehicle is supplied with complimentary living equipment (such as bedding, cooking equipment, eating utensils, bath and tea towels.)
Each vehicle is supplied with complimentary campground guides.
*Personalized Vehicle Consultation
On pick up of the vehicle, our staff will provide a complimentary vehicle consultation. This includes an explanation of all the interior and exterior features of the vehicle as well as driving tips.
Add NZ$65 per day.
- The maximum amount payable per rental segment for the Star Pack is $3,250 – i.e. 50 days rental.
- The minimum amount payable per rental segment for the Star Pack will be based on the minimum rental period applicable for your rental.
The Star Pack includes: Reduction Option (NIL Liability), Unlimited Windscreen and tyres will be covered for accidental damage, undercarriage damage, Road User Charge Recovery Fee, One Way Rental Fee, Pre-purchased Gas Bottle, Snow Chains (on request), Camp Chairs and Table, Heater/Fan and Baby or Booster Seats (on request).
If you wish to make any changes to your booking (including voluntary downgrade) the booking will be calculated by using either the original flex rate or the flex rate that is valid at the time of the booking change, depending on whichever rate is higher. There are no exceptions to this rule. The following situations are classified as booking alterations:
- Change of date for vehicle pick-up or drop-off
- Change of location (depot) for vehicle pick-up or drop-off
- Change of vehicle category
- Name change
If an amendment is made to the rental dates within 17 days of collection, no refund will be made if the length of hire is shortened (that is; the rental will be charged at the number of days originally booked). A relocation fee may apply if the collection or return location is amended within 17 days of vehicle pick up or if notification occurs during the hire.
Booking Amendment Fee:
The first change only is at no charge. The first change may involve several aspects of the reservation. The subsequent changes are at NZ$25 per aspect, per change.
Star RV has motorhome branches in Auckland and Christchurch.
Branches are open seven days a week, 8am to 4:30pm. Latest pick-up is 4pm. Branches will be closed Christmas Day, New Years Day and Good Friday.
Public Holiday Surcharge
An NZ$100 surcharge will apply to all rentals picking up and/or dropping off on National public Holidays:
Vehicles must be returned with the interior cleaned and holding tanks emptied. The vehicles exterior does not require cleaning unless it is difficult to ascertain the condition of the vehicle on return. Fees will apply if the vehicle is not returned in the required condition.
Vehicles must be collected and returned to Star RV's branches (not airports). A transfer to the Star RV branch from the Airport and vice versa is provided free of charge.
Rates include unlimited kilometres.
Payment at Branches
For security reasons, Star RV will only accept credit card or debit card for rental charges paid on vehicle pick up or drop off. Cash payments will not be accepted at rental branches. The bond on the vehicle is only payable at pick-up by Credit Card or Debit Credit Card. The Bond cannot be paid with a pre-paid Credit Card.
Our rates include GST of 15%.
Road User Charge Recovery Fee (Included in the Star Pack)
The Road User Charge Recovery Fee will be calculated and collected on return of the vehicle based on the kilometres travelled during the hire.
The fee per 100km is as follows:
Aquila RV: NZ$6.22
Pandora RV: NZ$6.62
Hercules RV: NZ$6.62
Star RV reserves the right to amend the Road User Charge Recovery Fee upon Government intervention.
Star RV only accepts Visa, MasterCard, American Express and Diners Club. Visa and MasterCard will incur an additional non-refundable 2% surcharge on any transaction. American Express and Diners Club will incur an additional nonrefundable 4.5% surcharge on any transaction.
Exchange Rate / Currency Variations
All credit card transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations, there could be some variance in the amount refunded compared to the amount initially charged. Star RV does not accept any liability for variances up or down. Refunds by credit card can take up to 21 working days depending on the renter’s Financial Institution.
The minimum rental period for all vehicles is seven days.
Between 15 December 2018 and 10 January 2019, a minimum rental period of 14 days applies.
Between 1 February 2019 to 12 February 2019, a minimum rental period of 10-days applies.
Minimum rental periods are subject to change during peak periods.
One Way Rentals (Included in the Star Pack)
One-way rentals are available between the North and South Islands and vice versa. The
following one-way fees apply:
North to South Rentals
- Pick-up 01 April 2018 to 30 September 2018 a one-way rental fee of $100 applies
- Pick-up 01 October 2018 to 31 March 2019 a one-way rental fee of $300 applies
South to North Rentals
- Pick-up 01 April 2018 to 31 October 2018 no one-way rental fee applies
- Pick-up 01 November 2018 to 31 March 2019 a one-way rental fee of $250 applies
Driver’s Licence and Minimum Age
A current and full motor vehicle driver’s licence is required. If the driver’s licence is not in the English language then an international driver’s licence is also required. An accredited English translation will be accepted in lieu of an international driving permit. The driver’s licence must have been held for at least two years and be valid for the whole length of the rental. The original driver’s licence must be shown at the time of pick-up when the driver is present.
Drivers must be 21 years of age or over.
Pre-purchased Gas Bottle (Included in the Star Pack)
The gas bottle(s) is supplied full. A service fee is payable on pick up of the vehicle:
$25 – Aquila RV
$35 – Pandora RV, Hercules RV
The gas bottle can be returned empty to Star RV at the completion of the rental. The fee applies for each part of multiple rentals.
Child Restraints - Guidelines for the safe travel of children
Consecutive Star RV Motorhome/Campervan rentals on standard rates can be combined to qualify for a long-term discount rate. Rentals in the United States of America, Australia and New Zealand on Star RV, Apollo, Cheapa Campa and Hippie Camper can be combined to obtain a long-term discount rate, providing travel is within a 3 month period. If drop off of a vehicle and pick up of a new vehicle occurs on the same day then a day each will be charged per respective vehicle. Multiple rentals are treated as separate rentals under the one-way fee and minimum rental period conditions. This discount does not apply to completed bookings.
Ferry reservations can be difficult to manage during high season. Star RV recommends that a reservation is made for a 7.7m vehicle on the ferry, irrespective as to the size of the motorhome reserved, to avoid complications due to possible upgrades.
to adverse road or weather conditions, and the distance to nominated destinations in relation to
the length of the rental period.
Change of Drop off Destination
If the renter wishes to change the drop off destination after the rental has commenced, they first must obtain authorisation from Star RV. Subject to the change being approved, a minimum additional charge of $750 will apply.
Although we run late model vehicles, it may happen that small repairs are required. Repairs up to $100 may be affected without authorisation and will be reimbursed unless the damage is caused by the renter. For amounts over $100, Star RV will need to be informed in advance. All vehicles are enrolled in the New Zealand Automobile Association and 24hr emergency roadside assistance is available.
Holiday Disruption Coverage
Should the hirer’s motorhome holiday be disrupted by a mechanical breakdown as defined below (which does not extend to accident or damages caused by the renter), for more than 12 working hours after reporting to Star RV, the renter will be reimbursed up to a maximum of the gross daily rental rate for each day affected until the problem is rectified. Failure of mechanical and accessories which includes living cabin air conditioner, water pump, shower/toilet, refrigerator, stove/grill must be assessed by a branch or authorised repairer. Reimbursement is only possible when Star RV has been contacted to rectify the problem and the hirer cooperates to do so. Failure to notify Star RV acknowledges that the issues is of such a minor nature that the hirer makes no claim for loss of time in respect of their rental. Defects and repairs of Wi-Fi, travel devices, radio, TV, CD or DVD player, awning, cruise control, etc. are not considered mechanical breakdowns and are excluded from Holiday Disruption Coverage. The following conditions results in the compromised performance of accessories and as such Star RV will not be held liable for financial compensation:
- Air conditioners in temperatures over 36 degrees Celsius
- Electric and Propox Gas heaters in temperatures under 4 degrees Celsius
- Freezing of water pumps in temperatures below 2 degrees Celsius
Infringements and Administration Fees
Apollo reserves the right to charge the renter for any speeding, toll way or parking fines not reported on return of the vehicle. In addition to these costs, Apollo reserves the right to charge for associated administration costs for processing the fines (irrespective of liability). An administration fee of $75 per fine will be applicable.
Change of Vehicle
Should the vehicle booked be unavailable through unforeseen circumstances, we reserve the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the renter to a refund.
Vehicles cannot be requested by make or model, only by vehicle category.
Vehicle Age Guarantee
All vehicles in the Star RV feet are less than 12 months. This age is determined from the date the vehicle is first on feet.
Should the renter decide to take a lesser vehicle than booked they will not be entitled to any refund
Limit of Liability
In the event of no alternative vehicle being available to the renter our liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the renter) the remainder of the hire period.
We reserve the right to refuse any rental at our discretion.
Service dogs are permitted to travel in our vehicles with prior permission from Star RV. No other animals are permitted in our vehicles.
Smoking is not allowed in Star RV's vehicles.
The Vehicle must be returned with the amount of fuel equal to that at the time of the commencement of the rental. If the Vehicle is returned with less fuel, the difference will be charged to the customer at a rate of $5.00 per litre (which includes a service component).
The Vehicle must be returned in a reasonable state of cleanliness or customer may be charged a cleaning fee up to $500. If applicable the toilet and waste water tank must both be returned empty or a $150 cleaning fee will be charged to the customer in respect to each tank. The Vehicle must be completely free of mud. Smoking is not permitted in the Vehicles or a cleaning & deodorising process will be necessary at a charge of $300.
New Zealand legislation provides limited coverage for personal injury. Star RV strongly recommends that all people travelling in New Zealand take out their own personal travel insurance.
The Vehicle is insured for damage to it or damage to the property of a third party. However, the renter is responsible up to the amount of the applicable Liability for the cost of such damage to third party property, or to the rented Vehicle. The Liability applies in respect of each claim, not per rental. In addition to the Liability, an administration fee of $75 will be charged per claim.
The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Apollo, not at the completion of the rental Period. Star RV reserves the right to charge the renter for any vehicle damage including Third Party property damage not reported on return of the vehicle.
Star RV rental charge includes a Standard Liability of $7500
A Bond of $7500 will be collected at the time of entering into the Rental Contract. Payment of this Bond is only accepted by credit card. The $7500 will be debited to the credit card account immediately. An administration fee equal to the merchant surcharge applies.
The Standard Liability can be reduced by purchasing the Star Pack:
Reduction Option (Included in the Star Pack)
Liability of NIL applies. This Option can be purchased on the booking page.
The minimum amount payable for this Option per rental segment will be based on the minimum rental period applicable for your rental.
Under this option one windscreen, two tyres and demurrage will be covered for accidental damage. Should these amounts exceeded the cost to repair or replace the items will not be covered and will be the responsibility of the renter.
A Bond of $250 will be collected at the time of entering into the Rental Contract. This Bond is payable to Apollo by an open signed credit card imprint with an authorisation obtained (sufficient funds must be available) for $250.
For security purposes, only a credit card can be used to provide a Bond. The credit card holder must be present and able to sign for the Bond upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle. When the bond is debited a non-refundable credit card administration fee will apply of 4.5% for American Express and Diners Club and 2% for Visa, MasterCard, Visa Debit and MasterCard Debit.
The Bond is fully refundable when the vehicle is returned to the correct location on time, is full of fuel and all other terms of the Rental Contract have been complied with. If there is damage to the vehicle on its return, the Bond will be used to cover the cost of such damage up to the amount of the relevant Liability. However, if the terms of the Rental Contract are breached and the Bond is insufficient to cover the damage then any extra cost will be charged. Refunds by credit card including bond refunds can take up to 21 working days depending on the renter’s Financial Institution.
Bond Roll Overs are permitted for multi hires only within the same brand and same country when the bond is banked. Full Responsibility At all times, the renter is responsible for:
Are subject to change without notice.Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant supplier at the earliest possible time. This will allow the supplier to remedy any issues and minimise any inconvenience to you. If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.95% credit card or debit card surcharge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.