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Spaceships NZ informationTravel New Zealand in a Spaceship!
Unlike the common NZ Campervans and Motorhome rentals, Spaceships are great to drive and are custom fitted with all the essential features you’ll need to sleep, eat, listen to your favourite tunes and travel in New Zealand.
The ultimate vehicle for adventure in New Zealand's outer space; think modern interpretation of a 'VW Kombi'. They start with quality Toyota 'people movers' and custom-fit them (in their own Spaceship factory) with the things that you need. This way you get the best possible combination of value for money and key usable features in a vehicle that is great to drive.
You will also get access to their 17 years of experience being at the leading edge of experiential tourism; they offer New Zealand travel information, suggested NZ itineraries and advice on where to go and discounts on more than 40 great activities throughout (New Zealand) – so you really can get the most out of your time in New Zealand.
Here are great advantages to take travel with Spaceships:
• HOT skiing deals and 2 for 1 activity deals around New Zealand with each Spaceships hire.
• Only Spaceships have two sleeping options where you can extend the bed internally or externally. In winter we recommend the internal sleeping option on colder nights when you can extend your full double bed internally and have the back door shut. An extra duvet is included for FREE over the winter months to keep you extra cozy and warm. Plus Spaceships are insulated like a good car keeping you far warmer than if you were staying in an ordinary sleeper van.
Spaceships NZ Rental TermsImportant Information About Your Rentals
On arrival, you will be required to sign a rental agreement with the operators of Spaceships NZ. Here is a summary of their terms and conditions.
The following definitions apply for the Terms and Conditions of Spaceships NZ:
* The Supplier means the operator of Spaceships NZ.
* The Client is also referred to as the hirer (s) or renter (s).
Terms and Conditions Important Information About Your Rentals On arrival, you will be required to sign a rental agreement with the operators of Spaceships NZ. Here is a summary of their terms and conditions. Definitions The following definitions apply for the Terms and Conditions of Spaceships NZ: * The Supplier means the operator of Spaceships NZ.
* The Client is also referred to as the hirer (s) or renter (s). Spaceships New Zealand - Terms and Conditions 1 April 2018 – 31 March 2019
Your Spaceship includes unlimited kilometres, standard insurance, 15% GST, 24-hour roadside
assistance, campground brochures, two free gas canisters, linen and bedding and cooking kits.
Also included are the North and South Island NZ Frenzy guide books in PDF format and the Spaceships
1.1 Fees mean the fees payable by you to us and as set out on the Rental Document plus any
additional fees payable under this Agreement. Dollars and $ are New Zealand currency.
1.2 GST means New Zealand’s Goods and Services Tax. All costs associated with Spaceships are
inclusive of GST and you agree to pay GST at the time as you pay the fees.
1.3 Rental Document means the Rental Agreement Form signed by you and Spaceships Limited setting
out the period and specific terms of rental to which this Agreement applies including the reverse of this
Agreement (and any equivalent computerised data or forms).
1.4 Rental Period means the pick-up and drop-off date shown on the Rental Document.
1.5 Vehicle means the Vehicle described in the Rental Document (or any substitute Vehicle) and includes but is not limited to its under body, parts, components, accessories and contents supplied by us (except where specifically excluded).
1.6 We, our and us means Spaceships Limited
1.7 You, your, Customer, Driver, Hirer and yourself means the person(s) recorded in the Rental
Document as the Hirer and includes all Additional Drivers as described on the Rental Document and
any forms for additional drivers plus anyone else that you allow to use the Vehicle.
1.8 Damage(s) means any and all damage to third party property, damage to the Vehicle including tyres,
windscreens, damage to the roof, under body, glass, windscreen, vandalism, exterior body and any towing or recovery costs.
2.1 We agree that you may hire the Vehicle subject to the terms of this Agreement.
2.2 You agree to comply with the terms of this Agreement and to pay the Fees to us.
2.3 This Agreement may only be amended in writing by us, and its terms apply at all times during
your use of our Vehicle from when you make the reservation. Any terms and conditions contained in
any other document and all statements, terms and warranties (whether implied by statute or
otherwise) not embodied in this Agreement are expressly excluded to the fullest extent permitted by
2.4 None of our employees, agents or contractors are authorised to vary or add to this Agreement,
make any representations about the performance, specifications or fitness for purpose of our goods
other than those specified in our authorised written material. You agree that all such unauthorised
warranties and representations are expressly excluded.
2.5 All Spaceship specifications, features and contents are subject to change without notice and may
vary due to modifications and/or upgrades. We will do our best to inform all pre-booked customers
but cannot be held liable for any such variance.
2.6 This Agreement is void if you breach any of the terms and you are potentially liable for all
associated costs if applicable.
2.7 We recommend you have travel insurance to cover any unforeseen events that may cause the
shortening of your rental.
3. Driver and driver licence requirements
3.1 You agree and acknowledge that:
(a) All drivers must be 18 years of age or over. Restricted and probationary permits are acceptable
as long as you drive within the provisions of your licence.
(b) A full resident country driver’s licence must be presented at the time of Vehicle pick up for each
(c) New Zealand law states if your overseas driver’s licence is NOT FULLY translated into English you
must carry an accurate translation. This is your responsibility as the hirer.
(d) You have not been convicted of, or have charges pending, for a driving related offence under the
influence of alcohol or drugs; or with a blood alcohol level over any legal limit, in respect of which the
term of the penalty has not been fully served or served at all;
(e) You have not been refused nor had any motor Vehicle insurance cancelled for any reason within
the three years prior to the Rental Period.
4. Road Restrictions
4.1 You must not drive on these restricted roads:
(a) Skippers Canyon Road near Queenstown, Ball Hutt Road near Mt Cook and 90 Mile Beach in
Northland and agree this agreement is void, and you are liable for ALL associated costs of any repairs,
towing and all damages if you do regardless of which Excess Reduction Option you have.
4.2 You must not, unless authorised by us, drive or take the Vehicle on any road, which is
temporarily/permanently closed or restricted, or on beaches through streams, dams, rivers and
5. Hirers’ obligations
5.1 You must not:
(a) Not smoke or allow animals in the vehicles at any time. A soiling fee of $300 will be charged if you
breach this obligation. You must not drive under the influence of alcohol or drugs or use the Vehicle
for any illegal purposes.
(b) Carry out or arrange any repairs (excludes fitting the spare tyre) without our authority except to
the extent that the repairs are necessary to prevent further damage to the vehicle. 5.2 You must:
(a) Keep the Vehicle locked and the keys under your personal control at all times and produce such
keys if the Vehicle has been stolen;
(b) Ensure that all responsible care is taken in handling and parking the vehicle and that it is left
securely locked when not in use.
(c) Be aware and in compliance with all New Zealand Land Transport rules and regulations. This is
(d) If Travelling with Children: The Child Restraint Law stipulates that children under 7 must be
properly restrained in an approved child restraint. It is the hirer’s responsibility to ensure their child
restraint or a hired child restraint is installed correctly. It is strongly recommended by Land Transport
New Zealand that children should be seated in the rear of a vehicle.
(e) Maintain engine oils and coolant levels if the Vehicle’s warning lights indicate that this is required
plus maintain the tyres at the recommended pressure. Weekly checks are required.
(f) Report all accidents and damages immediately to us.
(g) Supply credit card details on every Rental Agreement to cover any additional fees, infringements
(h) Maintain road legal tyres at all times. If your are travelling for a long time and on gravel roads you
need to conact us if you are worried about your tyres so we can arrange for them to be checked and
changed if required.
(i) Pay all call out fees regardless of your insurance option, unless in the event of mechanical failure.
6. Maintenance, repairs and on-road service
(a) Contact us within 24 hours to report any problems with the Vehicle or equipment. Roadside
Assistance calls can be made any time of day. We will do our best to fix the problem within 48 hours.
No claims will be accepted after this period. Weekends and public holidays will mean delays due to
mechanic workshops being closed.
(b) Contact us immediately if you hit a pothole or knock the wheel alignment as this could cause the
tyres to wear out quicker than they should. If unreported, costs could be your responsibility.
(c) Not authorise or undertake any repairs to the Vehicle without our prior authority except to the
extent that the repairs are necessary to prevent further damage to the Vehicle or other property, in
which case you must first attempt to contact us by phone to inform us of the steps you are intending
to take and obtain our approval. You must generally do all things necessary to keep and maintain the
Vehicle in its current state and condition.
(d) All vehicles are registered with New Zealand Roadside Assistance “NZRA” 24 hour roadside
service. This covers all mechanical faults with the Vehicle only. The call out cost for the NZRA to assist
for non-mechanical faults, such as but not limited to running out of fuel, lost keys, flat batteries,
damaged tyres, changing the spare tyre or a breakdown as a result of an accident will be your cost
regardless of the insurance option you have selected. Phone us on 0800 772 237 and press 3 to speak
to the NZRA. Please note: Spaceships will only reimburse you for the cost of authorised repairs by us
if you keep and produce to us the original receipts for those repairs or salvage. Continued operation
of the Vehicle after a defect has occurred may lead to a serious accident or consequential damage to
the engine for which you the hirer will be held responsible and liable for full repair costs.
7. Non-mechanical repairs
You acknowledge that you will not be refunded fees or for any additional accommodation and food
costs in the event that non-mechanical malfunctions occur such as, but not limited to the CD player,
fridge, second battery, flat tyres, broken windscreen, lost keys or the water pump and cooker.
8. Our Obligations
(a) We will deliver the Vehicle in a safe and roadworthy condition, and insure the Vehicle for third
party Vehicle and property damage. We will use our reasonable endeavours to replace the Vehicle in
the event of a serious breakdown or third party accident. This is subject to availability and location at
(b) We reserve the right to not provide a replacement Vehicle in the event of a single vehicle accident
as well as a third party accident. We also reserve the right to deny the All Inclusive insurance option
on replacement Vehicles.
(c) Subject to the terms and conditions not being breached by the hirer, if we cannot supply a
replacement Vehicle in the event of a mechanical breakdown we will refund your hire fees for any
whole days for which you lose total use of the Vehicle from the first point of contact with us onwards.
(d) If a breach of the terms and conditions has occurred then we reserve the right to not refund any
(e) We provide all agents for us with updated terms and vehicle specifications. Any discrepancies
regarding the terms and conditions and/or vehicle category must be addressed via the original
booking agent. Spaceships’ accepts no responsibility for incorrect information from a third party.
(f) Subject to the exclusions set out below, the hirer and any other driver authorised to drive the
Vehicle is indemnified up to a limit of NZ$10,000,000 this is in respect of any liability the hirer might
have for damage to any property including injury to any animal, belonging, or to any other person and arising out of use of the Vehicle.
(g) Unused hire days are non refundable except if we cannot provide a replacement Vehicle in the
event of a serious mechanical breakdown.
9) Excess Reduction Options
You are required to take one of the following Excess Reduction Options:
Rocket, Beta 2, Beta 2S, Dream Sleeper Mini Vehicles
1) Standard Bond: This has an excess of $3000 and is included in the day rate.
2) All Inclusive: $0 excess plus added cover (Pay $30 extra per day). The Excess Reduction Options apply
for all ages. See Clause 10,11 and 12 below for more information on your options.
10. Standard Bond
If you decide to risk it and not take the All Inclusive package, you are responsible for the excess of $3000.
This is the amount you will have to pay for any damages, and applies per incident regardless who is at fault.
The excess will be deducted in full immediately upon report of an incident or accident. The excess will be
refunded less the bond-handling fee only if we are successful in recovering the full cost of the damages from
the third party. We only accept Visa, Visa Debit and MasterCard.
Cash Passports or Travel x are not accepted. The Bond is only frozen, not deducted from your account.
You also agree:
(a) You must provide credit card details to us at the commencement of the Rental Period for the
purpose of freezing the Bond. We do not deduct the funds but sufficient funds must be present on
the credit card at the time of Vehicle pick up.
(b) In the event of an accident regardless who is deemed at fault your bond will be processed.
(c) The Bond will be debited regardless of any insurance purchased via a third Party.
(d) The Bond is fully refundable provided no damage has occurred to the Vehicle, when it is
returned to the correct location at the right time; with a clean, rubbish-free interior and the
exterior panels are clearly visible so any damages can be seen.
(e) We reserve the right to bank the Bond after the return of your Vehicle for any un-reported fines
and damages to the Vehicle or third parties and their property.
(f) Third party insurance is not compulsory in New Zealand and claims can take months to resolve.
Where the third party causes damage, you may be held liable for all damages even if it was not your fault,
therefore we reserve the right to bank and not refund the bond.
(g) In the event the driver’s credit card declines we reserve the right to process the bond from any
other person(s) name on the Rental Agreement or person(s) that paid for part of the Bond.
PLEASE NOTE: If Spaceships is unable to freeze the full bond you will be unable to commence the hire unless
you purchase the All Inclusive.
11. All Inclusive Insurance
Rocket, Beta 2, Beta 2S, Dream Sleeper Mini Vehicles
For additional non-refundable fees of $30 per hire day, to a maximum payable of $1200 i.e. 40 days rental
the All Inclusive package will reduce the $3000 excess to $0.
The All Inclusive covers the below damages;
- Under body - Exterior panels - Side mirrors
- Glass cover - *Cover for gravel roads - The roof
- No one-way fees - *Single vehicle accidents - Tyres
* Gravel road cover excludes the three restricted roads mentioned in clause 4.
* The cost of the replacement tyres (up to two) is covered. The hirer pays for the call out fee if needed to
change the spare tyre.
* Single vehicle accidents (excludes a single vehicle roll over)
A windscreen replacement starts at $550. Stone chips start at $75 each.
WE RECOMMEND TAKING THE ALL INCLUSIVE TO REDUCE YOUR RISK AND TRAVEL WITH COMPLETE
PEACE OF MIND.
12. Glass Cover
This is included in the All Inclusive but if you decide to risk it and travel with the Standard Bond, Glass
Cover is a good option to help minimise your exposure. For additional non-refundable fees of $8 per
hire day, to a maximum payable of $320 i.e. 40 days rental the Glass Cover will cover you for
unlimited stone chips (cost $75 each repair), and loss or breakage of one front windscreen (cost up to
$550 for a new windscreen). This also covers the windows and sunroof.
PLEASE NOTE: Glass Cover is included with All Inclusive. If just taking the Glass Cover the Standard
Bond applies. Downtime is not refunded for chip and windscreen repairs.
In the event of any form of accident resulting in damage to the Vehicle or any third party property
you must contact us within 24 hours. The following procedures should be followed.
13.1 Third party accident
(a) In the event of an accident where a third party is deemed at fault and a replacement vehicle is
required all hire days, and All Inclusive will be transferred to a new rental agreement. If Standard
Excess applies a new bond will apply regardless of who is at fault.
(b) In the event of a single vehicle accident (excluding a single vehicle roll over) where a replacement
vehicle is required, all hire days are transferred to a new rental agreement. A new Excess Reduction
Option is required for the remaining hire days.
(c) A single vehicle roll over is deemed careless and driver fault regardless which insurance option you
have. It is at our discretion as to whether the remaining hire days will be carried over to a
replacement vehicle. A new Excess Reduction Option will apply if a new rental agreement is created.
We reserve the right to not provide a replacement vehicle.
(d) In the event of an accident in which the vehicle is deemed driveable all hire days and All Inclusive
will remain. If the Standard Excess applies, a new bond will apply for the remaining days of hire and
must be paid immediately.
13.2 At the accident scene the customer must:
(a) Obtain the details of Third Parties and any Witnesses, and report the accident to the Police.
(b) Photograph damage to all vehicle(s) and registration number(s).
13.2 After the accident and at the Branch
(a) Call us and we will get the relevant forms to you.
(b) You must produce your Driver’s Licence and hand over the police report (if applicable) along with
the claim form and any supporting photographs.
(c) You are required to pay the excess (if applicable) and any other amount due in respect of any damage
arising from an accident, loss or damage. This amount is payable at the time of reporting the event, not
at completion of the hire. (d) Spaceships will ensure the Motor Vehicle Accident Report is completed clearly and accurately.
14. Time Frame for Settlement of Claims and Bonds
(a) Spaceships will use best endeavours to ensure that any money due back to the client is forwarded as
quickly as possible, however Third Party claims can take months or even years to resolve. The customer
acknowledges that handling of these claims is up to Spaceships Insurer and the Third Party, whether they
are insured or not. There is nothing Spaceships can do to speed up this process.
(b) We agree to refund any Bond applicable within 30 days of receiving final resolution and payment
relating to Third Party claims.
(c) For information regarding outstanding claims or Bond refunds please email
(d) The Customer agrees to provide all reasonable assistance to Spaceships in handling any claim
including providing all relevant information and attending Court to give evidence if required.
15. Exchange Vehicle
This is not guaranteed and subject to the circumstances and availability at all times. Spaceships reserve
the right to not supply another Vehicle regardless of your Excess Reduction Option.
15.1 Additional charges may be incurred if;
(a) An Exchange Vehicle is required as a result of an accident you are responsible for making your own
way to the nearest Spaceships pick-up location at your own cost. This applies regardless who is liable for
causing the accident.
(b) You are responsible for all accommodation, transport and food costs plus any other unforeseeable
costs relating to any single vehicle or third party accident.
(c) We may offer you the option of paying an “Exchange Vehicle Fee” to send a driver or truck to deliver
an exchange vehicle to your location. This is subject to availability and will be your cost to pay. This fee
will be up to $700 if the Vehicle needs urgent relocating and flights/transporter costs are involved.
(d) In the event of a single vehicle accident (including a Vehicle roll over) where a replacement vehicle is
required, all hire days are transferred to a new rental agreement. A new Excess Reduction Option is
required for the remaining hire days.
16. Vehicle theft and break in
We suggest having your own travel insurance to cover any associated costs in the unlikely event of a
theft or loss of belongings. The Vehicle is insured for damages caused by break-in but the removable
contents are not and will be your responsibility while the vehicle is on hire. We accept no liability for
your personal belongings, for loss of travel days, and additional associated costs. You must produce the
keys if the Vehicle is stolen.
You agree you are liable for all costs for the following irrespective of your Excess Reduction Option if
(a) Are deemed by us and/or local authorities to have been careless, negligent or wilful in failing to abide
by the local road rules, resulting in damage to the Vehicle or any third party vehicle/property.
(b) Abandon or allow the Vehicle to be stolen or sublease the Vehicle to anyone not named on the
(c) Misplace the keys or damage the Vehicle due to the use of snow chains.
(d) Allow drivers not on the rental agreement to drive. You are also responsible for any damages caused
(e) Or anyone drives with a cancelled or suspended licence or a learners or probationary licence.
(f) Operate the Vehicle outside of the agreed hire period.
(g) Cause any water related damages such as but not limited to Vehicle submersion, creek or river
crossing, beach driving, salt water damage or driving through low plain flooded areas.
(h) Cause damage by careless, reckless, negligent or wilful conduct; such as but not limited to high speed
driving or racing your Vehicle, leaving the road for any reason, a single vehicle roll over and continuing to
drive if a warning light appears or the Vehicle is damaged in any way;
(i) Damaging any articles, appliances, accessories or fixtures inside the Vehicle unless in the case of a
(j) Use the vehicle to tow, carry volatile, corrosive or flammable material or store anything not agreed to
in your Rental Agreement.
(k) Carry more people than is permitted in the Vehicle. This is determined by the seat belts available for
passengers to be legally secured.
(l) Make any alterations or additions to the Vehicle without the prior written consent from us
(m) Have an animal in the Vehicle - except a guide dog - subject to our approval. All associated costs for
any damages and cleaning will be your responsibility.
(n) Use the incorrect fuel.
(o) Have a non-mechanical breakdown. The relevant call out fee needs to be paid directly to the NZRA.
This includes, but is not limited to the following: Out of fuel / incorrect fuelling of the vehicle, wheels and
tyres, lost, locked inside or broken key, flat battery and a breakdown as a result of damage caused in an
accident, including towing and salvage.
18. Fees Immediately payable to us
These fees apply regardless what Excess Reduction Option you have.
(a) Any damage or loss to the Vehicle or to us, which is not covered by our company insurance;
(b) The cost of rectifying any tyre damage unless you have paid for All Inclusive Insurance.
(c) All tolls, infringements or fines incurred by you during your rental agreement plus administration
(d) All associated costs of repairing any damage caused deliberately, carelessly or recklessly, by you or
any other driver of the Vehicle; or any passenger carried during the Rental Period;
(e) The cost of repairing any damage to the Vehicle or to third party property caused or contributed to
by a breach of the Agreement;
(f) The full cost of replacing or repairing all damaged or lost contents supplied by us (including but not
limited to: cooker, bedding, cutlery, CD/MP3 player, tables, chairs, tents, roof racks, power cords, GPS
units, keys, and any other additional items hired from us.
(g) Towing or salvage costs (unless for a major mechanical fault)
(h) Any other fees as outlined in this agreement.
19. Branch hours
Auckland – 7 days a week year round.
Christchurch - 7 days a week from 1 April to 3 June and 9 September to 31 March.
Monday to Saturday from 4 June to 8 September.
All opening hours are from 9am till 5pm. Refer to clause 21 for our free afterhours policy.
Closed days - All depots are closed 25th December and 1 January. All Vehicles must be collected and
returned to a Spaceships depot. We reserve the right to close for any additional days.
20. Return of the Vehicle
20.1 You must return the Vehicle to us:
(a) Between the hours of 9am-4pm to the place and on the date shown on the Rental Document.
A pick up and drop off time is required on every booking. If you are not going to be able to return at the
agreed time you must let Spaceships know at least 24 hours in advance.
(b) With the same amount of fuel that was provided and is detailed on your Rental Agreement.
This will vary and be on your Spaceships check sheet.
(c) Any extra fuel left at the end of your hire will not be refunded. If you return the Vehicle with less fuel
than on your rental agreement we reserve the right charge a fuel fee of $100 to replace the fuel. A $200
fee will apply if you return the Vehicle empty or very low on fuel.
(d) In a clean and tidy condition. If not returned this way a cleaning fee of $150 will be applied to
excessively dirty Vehicles. This includes but is not limited to rubbish, food, sand and mud left inside the
Vehicle plus mud and road metals on the outside of the Vehicle. It is at our discretion as to whether a
cleaning fee applies.
(e) If we cannot clearly see the panels we can refuse to check the Vehicle in at that time and you accept
any damages we find during the cleaning process. The $150 cleaning fee will also apply.
(f) Pay a cleaning fee of $300 should you return a portable toilet in an un-sanitised state.
(g) No refund is available for unused rental days.
(h) To the location on your rental agreement. If not a relocation fee of NZ$700 will be charged to cover
the relocation costs for a Rocket, Beta, Beta 2s or Dream Sleeper Mini.
(i) Any person claiming the return of personal property left in the Vehicle is required to provide us with
satisfactory proof of ownership.
(j) Unused hire days and additional Excess Reduction payments are non refundable for early returns.
21. Free After hours pick up and drop off service
21.1 If you wish to pick up or drop off the Vehicle outside of office hours (9.00am – 5.00pm), you must
have pre booked this with us or request this change 72 hours prior to your drop off date.
21.2 You accept that you are liable for the Vehicle, it’s contents, and all damages until a Spaceships staff
member checks in the Vehicle. We accept no responsibility for the Vehicle safety whilst parked on the
road or outside our buildings.
22. Extension of your rental
If you wish to extend the hire period then you must contact us directly for approval, which is subject to
availability at all times. Failure to gain approval will result in a late fee of $100 being charged along with
any unpaid hire days being charged to your credit card . Any agreed extension of hire must be paid in full
at the time of extension at the agreed rate.
23. Change of drop off location
Change of return location is subject to availability and must be authorised by us first. If you return to a
different location to that on your Rental Agreement a minimum relocation fee will apply of $700.
24. Rental duration
(a) Spaceships charge each calendar day. The day of pick up is calculated as day one regardless of pick up
time and the drop off day is calculated as the final day regardless of drop off time.
(b) A set pick up and drop off time is required on each booking. You need our approval to ammend this
once booked as this can impact future bookings.
(c) Rates are subject to change without notice. The rate you booked at is your rate for the duration of
your hire and cannot be changed.
25. One way rentals
No one way fees apply.
26. Credit card fees
Spaceships accept Visa, Visa Debit Card and MasterCard ONLY. A 2.5% credit card fee applies to these
card payments when paying the balance of your rental on collection of the vehicle. There is no credit
card fee charged at the time of booking or via our online booking system.
27. Cancellation and Deposit
Failure to collect a Vehicle on the confirmed booking date will result in the loss of that hire day and fees.
We reserve the right to release the Vehicle 12 hours after your scheduled pick up if you have not advised
us of any change to your pick up date.
Our cancellation fees are:
(a) If cancelled 21-7 days prior to departure you must pay us 20% of the gross rental fee. This is
additional to any cancellation fee paid to an agent.
(b) If cancelled 6-1 days prior to departure you must pay us 50% of the gross rental fee. This is additional
to any cancellation fee paid to an agent.
(c) If cancelled on the day of departure or you no show, then you must pay us 100% of the gross rental
fee. This is additional to any cancellation fee paid to an agent.
28. Infringement offences and Admin Fee(s)
28.1 You are liable for any offence committed during the Rental Period for speeding, parking, and toll
roads, freedom camping and any other traffic offences. Credit card details are required on every Rental
Agreement to cover these offences.
28.2 In the event that any infringement(s) are received by us, we will transfer liability of the fine into
your name and charge the appropriate administration fee(s). This is NZ$25 per speeding, parking,
Freedom Camping infringement and toll road fine. Please Note: When liability is transferred it is the
customer’s responsibility to pay the infringement also. You accept that a third party authorised by us
may process the infringement.
29. Booking amendments
If any changes to the travel period are made the booking will be recalculated using the original rate
booked if the travel period remains in the same season or changed to the valid rate for a different
30. Indemnity and Release
30.1 Except to the extent we or others are liable at law, you agree that you are liable and must
indemnify us immediately for the loss of, and all damage to, the Vehicle; The cost of towing, recovering
and storing the Vehicle (except when All Inclusive is taken); For all damage to the property of any
person, which is caused or contributed by, you or which arises from the use of the Vehicle by you and all
appraisal or assessment fees along with reasonable administrative fees and legal costs as a result of your
breach of this Agreement or in respect of recovering costs payable by you (on a solicitor client basis).
30.2 You agree to use, operate and possess the Vehicle at your risk and you agree that we will have no
responsibility or liability for any loss or damage or death (regardless of who is at fault) incurred by the
hirer by reason of rental, possession or use of the Vehicle. To the full extent permitted by law you agree
that you release and discharge us and our agents and employees from any liability to the hirer including
but not limited to all claims and demands on us, and any loss or damage whatsoever and whenever
caused to you whether by way of death of, or injury to, any person of any nature or kind, accident or
damage or loss of property, delay, financial loss (including accommodation or meal costs) or otherwise,
arising directly or indirectly from or incidental to your use of the Vehicle or any accident to or involving
the Vehicle or its use, operation, repair, maintenance or storage or which may otherwise be suffered or
sustained in, upon or near the Vehicle provided that this release shall not extend to any claims arising
from a negligent act or omission by us; and any loss or damage as a result of items being left in the
Vehicle after its return to us or stolen from the Vehicle.
30.3 You have rights conferred under consumer legislation and no provision in this Agreement is
intended to exclude, restrict or modify any non-excludable terms implied by or rights, which you may
have under the Fair Trading Act in New Zealand.
You agree that we may refuse any rental, terminate this agreement and/or repossess the Vehicle at any
time, without notification. You will also be liable for the costs of repossessing the Vehicle and any towing
charges regardless of having All Inclusive if:
(a) You breach this agreement in any way or any of the information contained in the Rental Document is
found to be false
(b) The Vehicle is not returned on the return date or if we believe the Vehicle will not be returned on the
(c) If we consider, on reasonable grounds, that the safety of the passengers, general public or the
condition of the Vehicle is endangered.
(d) This Agreement is terminated for any reason you must immediately pay all rental fees and other
charges for the Rental Period as set out in this Agreement.
This Agreement is governed by the laws in force in New Zealand.
33. Entire agreement
This agreement constitutes the entire agreement of the parties and there are no other oral
undertakings, warranties or agreements between the parties.
If we elect not to exercise any of our rights arising as a result of a breach of this Agreement you
acknowledge that our election will not constitute a waiver of any rights relating to any subsequent or
35. Exchange rate and currency fluctuations
All transactions are in New Zealand dollars. Due to exchange rate fluctuations, there could be some
variance between the amount debited against your credit card and the amount refunded at the end of
your rental period. We accept no responsibility for any variation.
36. Dispute Resolution
If you disagree with us, you agree to resolve your complaint or dispute with us by immediately notifying
the Manager. Complaints received on return of the Vehicle or post hire will be disregarded. You need to
provide in writing exact details of your complaint together with any relevant evidence. We will provide a
response to you within 5 Business Days of receiving your complaint. For further dispute resolution you
can contact the Rental Vehicle Association – www.rentalvehicle.co.nz
37. Ownership of the Vehicle
We retain title to the Vehicle and you agree that you will not sell, lend or sublease the Vehicle. Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant supplier at the earliest possible time. This will allow the supplier to remedy any issues and minimise any inconvenience to you. If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.95% credit card or debit card surcharge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.