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Spaceships NZ informationTravel New Zealand in a Spaceship!
Unlike the common NZ Campervans and Motorhome rentals, Spaceships are great to drive and are custom fitted with all the essential features you’ll need to sleep, eat, listen to your favourite tunes and travel in New Zealand.
The ultimate vehicle for adventure in New Zealand's outer space; think modern interpretation of a 'VW Kombi'. They start with quality Toyota 'people movers' and custom-fit them (in their own Spaceship factory) with the things that you need. This way you get the best possible combination of value for money and key usable features in a vehicle that is great to drive.
You will also get access to their 17 years of experience being at the leading edge of experiential tourism; they offer New Zealand travel information, suggested NZ itineraries and advice on where to go and discounts on more than 40 great activities throughout (New Zealand) – so you really can get the most out of your time in New Zealand.
Here are great advantages to take travel with Spaceships:
• HOT skiing deals and 2 for 1 activity deals around New Zealand with each Spaceships hire.
• Only Spaceships have two sleeping options where you can extend the bed internally or externally. In winter we recommend the internal sleeping option on colder nights when you can extend your full double bed internally and have the back door shut. An extra duvet is included for FREE over the winter months to keep you extra cozy and warm. Plus Spaceships are insulated like a good car keeping you far warmer than if you were staying in an ordinary sleeper van.
Spaceships NZ Rental TermsImportant Information About Your Rentals
On arrival, you will be required to sign a rental agreement with the operators of Spaceships NZ. Here is a summary of their terms and conditions.
The following definitions apply for the Terms and Conditions of Spaceships NZ:
* The Supplier means the operator of Spaceships NZ.
* The Client is also referred to as the hirer (s) or renter (s).
Terms and Conditions
1. Cancellation and Deposit
1.1 The deposit you pay upon confirmation is non-refundable. The balance of the hire fees must be paid upon collection of the Vehicle.
1.2 Failure to collect a Vehicle on the confirmed booking date will result in the loss of that hire day and fees. We reserve the right to release the Vehicle 12 hours after your scheduled pick up if you have not advised us of any change to your pick up date.
1.3 Should you wish to cancel your booking, the initial deposit paid is non-refundable,the following charges also apply (These fees are additional to any deposit you have paid.):
(a) If cancelled 3 days prior to pick up or are a no show, then you must pay us 100% of the rental.
(b) If cancelled 4-9 days prior to pick up, 50% of the rental.
(c) If cancelled 10-24 days prior to pick up, 20% of the rental.
(d) If cancelled 25 or more days prior to pick up, no further fee.
2.1 Fees mean the fees payable by you to us and as set out in the Rental Document plus any additional fees payable under this Agreement. Dollars and $ are New Zealand currency.
2.2 GST means New Zealand’s Goods and Services Tax. All costs associated with Spaceships are inclusive of GST and you agree to pay GST at the time as you pay the fees.
2.3 Rental Document means the Rental Agreement Form signed by you and Spaceships Limited setting out the period and specific terms of rental to which this Agreement applies including the reverse of this Agreement (and any equivalent computerised data or forms).
2.4 Rental Period means the pickup and dropoff date shown on the Rental Document.
2.5 Vehicle means the Vehicle described in the Rental Document (or any substitute Vehicle) and includes but is not limited to its under body, parts, components, accessories and contents supplied by us (except where specifically excluded).
2.6 We, our and us means Spaceships Limited.
2.7 You, your, Customer, Driver, Hirer and yourself means the person(s) recorded in the Rental Document as the Hirer and includes all Additional Drivers as described on the Rental Document and any forms for additional drivers plus anyone else that you allow to use the Vehicle.
2.8 Damage(s) means any and all damage to third party property, damage to the Vehicle including tyres, windscreens, damage to the roof, under body, glass, windscreen, vandalism, exterior body and any towing or recovery costs.
3.1 We agree that you may hire the Vehicle subject to the terms of this Agreement.
3.2 You agree to comply with the terms of this Agreement and to pay the Fees to us.
3.3 This Agreement may only be amended in writing by us and its terms apply at all times during your use of our Vehicle as and from when you make the reservation. Any terms and conditions contained in any other document and all statements, terms and warranties (whether implied by statute or otherwise) not embodied in this Agreement are expressly excluded to the fullest extent permitted by law.
3.4 None of our employees, agents or contractors are authorised to vary or add to this Agreement, make any representations about the performance, specifications or fitness for purpose of our goods other than those specified in our authorised written material. You agree that all such unauthorised warranties and representations are expressly excluded.
3.5 All Spaceship specifications, features and contents are subject to change without notice and may vary due to modifications and/or upgrades. We will do our best to inform all pre-booked customers but cannot be held liable for any such variance.
3.6 This Agreement is void if you breach any of the terms and you are potentially liable for all associated costs if applicable.
4. Driver and drivers licence requirements
You and any other agree and acknowledge that:
(a) All drivers must be 18 years of age or over. Restricted and probationary permits are acceptable as long as you drive within the provisions of your licence. You must be 21 years and have a full licence to hire the Dream Sleeper.
(b) A full resident country driver’s licence must be presented at the time of Vehicle pick up for each nominated driver.
(c) New Zealand law states if your overseas driver’s licence is NOT FULLY translated into English you must carry an accurate translation. This is your responsibility as the hirer.
(d) you have not been convicted of, or have charges pending, for a driving-related offence under the influence of alcohol or drugs; or with a blood alcohol level over any legal limit, in respect of which the term of the penalty has not been fully served or served at all;
(e) You have not been refused nor had any motor Vehicle insurance cancelled for any reason within the three years prior to the Rental Period.
5. Road Restrictions
5.1 You must not drive on these restricted roads:
(a) Skippers Canyon Road near Queenstown, Ball Hutt Road near Mt Cook and 90 Mile Beach in Northland and agree this agreement is void, and you are liable for ALL associated costs of any repairs, towing and all damages if you do regardless of which Excess Reduction Option you have.
5.2 You must not unless authorised by us, drive or take the Vehicle on any road, which is temporarily/permanently closed or restricted, or on beaches through streams, dams, rivers and floodwaters.
6. Hirer's obligations
6.1 You must not:
(a) Smoke or allow animals in the vehicles at any time. A soiling fee of $300 will be charged if you breach this obligation. You must not drive under the influence of alcohol or drugs or use the Vehicle for any illegal purposes.
6.2 You must:
(a) Keep the Vehicle locked and the keys under your personal control at all times and produce such keys if the Vehicle has been stolen;
(b) Ensure that all responsible care is taken in handling and parking the vehicle and that it is left securely locked when not in use.
(c) Be aware and in compliance with all New Zealand Land Transport rules and regulations. This is your responsibility.
(d) If Travelling with Children: The Child Restraint Law stipulates that children under 5 must be properly restrained in an approved child restraint. It is the hirer’s responsibility to ensure their child restraint or a hired child restraint is installed correctly. It is strongly recommended by Land Transport New Zealand that children should be seated in the rear of a vehicle.
(e) Maintain engine oils and coolant levels if the Vehicle’s warning lights indicate that this is required plus maintain the tyres at the recommended pressure. Weekly checks are required.
(f) We recommend you have travel insurance to cover any unforeseen events that may cause the shortening of your rental.
(g) All accidents, damages, maintenance and repairs must be reported immediately to us. If not reported within 24 hours an additional $75 fee will be charged.
(h) Credit card details are required on every Rental Agreement to cover any additional fees, infringements or exclusions.
You agree that this agreement is void and you are fully responsible for all costs if you breach any of the conditions of this agreement irrespective if you have the All Inclusive, Partial Excess Reduction or Standard Bond.
7. Maintenance and repairs
(a) Contact us within 24 hours to report any problems with the Vehicle or equipment. Calls must be made during business hours. We will do our best to fix the problem within 48 hours. No claims will be accepted after this period. Weekends and public holidays will mean delays due to mechanic workshops being closed.
(b) Contact us immediately if you hit a pothole or knock the wheel alignment as this could cause the tyres to wear out quicker than they should. If unreported, costs could be your responsibility.
(c) Not authorise or undertake any repairs to the Vehicle without our prior authority except to the extent that the repairs are necessary to prevent further damage to the Vehicle or other property, in which case you must first attempt to contact us by phone to inform us of the steps you are intending to take and obtain our approval. You must generally do all things necessary to keep and maintain the Vehicle in its current state and condition.
(d) All vehicles are registered with New Zealand Roadside Assistance 'NZRA' who provide quality 24-hour roadside service. This covers all mechanical faults with the Vehicle only. The cost for running out of fuel lost keys, flat batteries, a breakdown as a result of an accident will be your cost. Phone 0800 772 237 and press 3 to speak to the NZRA.
Please note: Spaceships will only reimburse you for the cost of authorised repairs by us if you keep and produce to us the original receipts for those repairs or salvage. Continued operation of the Vehicle after a defect has occurred may lead to a serious accident or consequential damage to the engine for which you the hirer will be held responsible and liable for full repair costs.
8. Non-mechanical repairs
You acknowledge that you will not be refunded fees or for any additional accommodation and food costs in the event that non-mechanical malfunctions occur such as, but not limited to the DVD/CD player, fridge, second battery, flat tyres, broken windscreen, lost keys or the water pump and cooker.
9. Our Obligations
(a) We will deliver the Vehicle in a safe and roadworthy condition, and insure the Vehicle for third party Vehicle and property damage. We will use our reasonable endeavours to replace the Vehicle in the event of a serious breakdown. This is subject to availability and location at all times.
(b) We reserve the right to not provide a replacement Vehicle in the event of a single vehicle accident as well as a third party accident. We also reserve the right to deny the All Inclusive insurance option on replacement Vehicles.
(c) Subject to the terms and conditions not being breached by the hirer, if we cannot supply a replacement Vehicle in the event of a mechanical breakdown we will refund your hire fees for any whole days for which you lose total use of the Vehicle from the first point of contact with us onwards.
(d) If a breach of the terms and conditions has occurred then we reserve the right to not refund any monies whatsoever.
(e) Subject to the exclusions set out below, the hirer and any other driver authorised to drive the Vehicle is indemnified up to a limit of NZ$2,000,000; this is in respect of any liability the hirer might have for damage to any property including injury to any animal, belonging, or to any other person and arising out of use of the Vehicle.
(f) Unused hire days are non-refundable except if we cannot provide a replacement Vehicle in the event of a serious mechanical breakdown.
10. Excess Reduction Options
You are required to take one of the following Excess Reduction Options:
Rocket, Beta 2, Beta 2S, Dream Sleeper Mini Vehicles
1) Standard Bond:This has an excess of $3000 and is included in the day rate.
2) Partial Excess Reduction: Reduces your excess to $1500 (Pay $20 extra per day)
3) All Inclusive: $0 excess plus added a cover (Pay $30 extra per day) The Excess Reduction Options apply for all ages. See Clause 11,12 and 13 below for more information on your options.
1) Standard Bond: This has an excess of $5000 and is included in the day rate.
2) Partial Excess Reduction: Reduces your excess to $4000 (Pay $45 extra per day)
3) All Inclusive: $0 excess plus added a cover (Pay $60 extra per day) The Excess Reduction Options apply for all ages. See Clause 11,12 and 13 below for more information on your options.
11. Standard Bond
If you decide to risk it and not take the All Inclusive package, you are responsible for the excess of $3000 or $5000 for Dream Sleeper. This is the amount you will have to pay for any damages and applies per incident regardless who is at fault. The excess will be deducted in full immediately upon report of an incident or accident. A non-refundable bond-handling fee of $75 applies for any damage or accident.
The excess will be refunded less the bond handling fee only if we are successful in recovering the full cost of the damages from the third party. We accept Visa, Visa Debit and MasterCard. Cash Passports or Travel x are not accepted. The bond is only frozen, not deducted from your account.
You also agree:
(a) You must provide credit card details to us at the commencement of the Rental Period for the purpose of freezing the Bond. We do not deduct the funds but sufficient funds must be present on the credit card at the time of Vehicle pick up.
(b) In the event of an accident regardless who is deemed at fault, you will pay the daily repair fee, which is the agreed daily rental rate for each day the vehicle is off the road being repaired up to a maximum of 7 days. You will also be responsible for all associated costs in returning the Vehicle to the agreed rental location (Covered with the All Inclusive)
(c) The Bond will be debited regardless of any insurance purchased via a third Party.
(d) The Bond is fully refundable provided no damage has occurred to the Vehicle when it is returned the correct location at the right time; with a clean, rubbish-free interior and the exterior panels are clearly visible so any damages can be seen.
(e) We reserve the right to bank the Bond after the return of your Vehicle for any un-reported fines and damages to the Vehicle or third parties and their property.
(f))Third-party insurance is not compulsory in New Zealand and claims can take months to resolve. Where the third party causes damage, you may be held liable for all damages even if it was not your fault, therefore we reserve the right to bank and not refund the bond.
(g) In the event the driver’s credit card declines we reserve the right to process the bond from any other person(s) name on the Rental Agreement or person(s) that paid for part of the Bond.
PLEASE NOTE: If Spaceships is unable to freeze the full bond you will be unable to commence the hire unless you purchase All Inclusive.
12. All Inclusive Insurance
Rocket, Beta 2, Beta 2S, Dream Sleeper Mini Vehicles
For additional non-refundable fees of $30 per hire day, to a maximum payable of $1200, i.e. 40 days rental the All Inclusive package will reduce the $3000 excess to $0.
For additional non-refundable fees of $60 per hire day, to a maximum payable of $2400, i.e. 40 days rental the All Inclusive package will reduce the $5000 excess to $0.
The All Inclusive covers all damage including:
The roof Underbody Exterior panels
Unlimited windscreen chips Side mirrors $0 daily repair fee
Single vehicle accidents Towing costs 2 replacement tyres
1 single vehicle roll over Glass cover *Cover for gravel roads
1 windscreen replacement No one-way fees
* NOTE:A windscreen replacement can cost up to $550. Stone chips cost $75 each, and a tyre costs $140. Gravel road cover excludes the three restricted roads mentioned in clause 5. You are also entitled to an express check in on your return. WE RECOMMEND TAKING THE ALL INCLUSIVE TO REDUCE YOUR RISK AND TRAVEL WITH COMPLETE PEACE OF MIND.
13. Partial Excess Reduction
Rocket, Beta 2, Beta 2S, Dream Sleeper Mini Vehicles
For additional, non-refundable fees of $20 per hire day, to a maximum payable of $800 i.e., 40 days rental the Partial Excess Reduction will reduce your bond excess to half or $1500.
For additional, non-refundable fees of $45 per hire day, to a maximum payable of $1800 i.e. 40 days rental the Partial Excess Reduction will reduce your bond excess to $4000.
(a) In the event of an accident regardless who is at fault, you will pay the daily repair fee, which is the agreed daily rental rate for each day the vehicle is off the road being repaired up to a maximum of 7 days (Covered with the All Inclusive)
(b) All clauses set out in clause 11 of the Standard Bond apply.
14. Glass Cover
This is included in the All Inclusive but if you decide to risk it and travel with the Standard Bond, Glass Cover is a good option to help minimise your exposure. For additional non-refundable fees of $8 per hire day, to a maximum payable of $320 i.e. 40 days rental the Glass Cover will cover you for unlimited stone chips (cost $75 each repair), and loss or breakage of one front windscreen (cost up to $550 for a new windscreen). This also covers the windows and sunroof.
PLEASE NOTE: Glass Cover is included with All Inclusive. If just taking the Glass Cover the Standard Bond applies. Downtime is not refunded for chip and windscreen repairs.
In the event of any form of an accident resulting in damage to the Vehicle or any third party property, you must contact us within 24 hours. The following procedures should be followed.
15.1 Third party accident
(a) In the event of an accident where a third party is deemed at fault and a replacement, vehicle is required all hire days, and All inclusive will be transferred to a new rental agreement. If Standard Excess applies a new bond will apply regardless of who is at fault.
(b) In the event of a single vehicle accident (including a Vehicle roll over) where a replacement vehicle is required, all hire days are transferred to a new rental agreement. A new Excess Reduction Option is required for the remaining hire days.
(c) In the event of an accident in which the vehicle is deemed drivable all hire days, All Inclusive will remain. If standard excess applies a new bond will apply for the remaining days of hire and must be paid immediately.
15.2 At the accident scene the customer must:
(a) Obtain the details of Third Parties and any Witnesses, and report the accident to the Police.
(b) Photograph damage to all vehicle(s) and registration number(s).
15.3 After the accident and at the Branch
(a) Call us and we will get the relevant forms to you.
(b) You must produce your Driver’s Licence and hand over the police report (if applicable) along with the claim form and any supporting photographs.
(c) You are required to pay the excess (if applicable) and any other amount due in respect of any damage arising from an accident, loss or damage. This amount is payable at the time of reporting the event, not at the completion of the Rental Period. The daily rate fee applies if on the Standard Bond.
(d) Spaceships will ensure the Motor Vehicle Accident Report is completed clearly and accurately and signed by the Customer.
16. Time Frame for Settlement of Claims and Bonds
(a) Spaceships will use best endeavours to ensure that any money due back to the client is forwarded as quickly as possible, however, Third Party claims can take months or even years to resolve. The customer acknowledges that handling of these claims is up to Spaceships Insurer and the Third Party, whether they are insured or not. There are nothing Spaceships can do to speed up this process.
(b) We agree to refund any Bond applicable within 30 days of receiving final resolution and payment relating to Third Party claims.
(c) For information regarding outstanding claims or Bond refunds please email us.
(d) The Customer agrees to provide all reasonable assistance to Spaceships in handling any claim including providing all relevant information and attending Court to give evidence if required.
17. Exchange Vehicle
This is not guaranteed and subject to the circumstances and availability at all times. Spaceships reserve the right to not supply another Vehicle regardless of your Excess Reduction Option.
17.1 Additional charges may be incurred if;
(a) If an Exchange Vehicle is required as a result of an accident you are responsible for making your own way to the nearest Spaceships pick-up location at your own cost. This applies regardless who is liable for causing the accident.
(b) You are responsible for all accommodation, transport and food costs plus any other unforeseeable costs relating to any single vehicle or third party accident.
(c) We may offer you the option of paying an “Exchange Vehicle Fee” to send a driver or truck to deliver an exchange vehicle to your location. This is subject to availability and will be your cost to pay. This fee will be up to $1000 if the Vehicle needs urgent relocating and flights/transporter costs are involved.
(d) In the event of a single vehicle accident (including a Vehicle roll over) where a replacement vehicle is required, all hire days are transferred to a new rental agreement. A new Excess Reduction Option is required for the remaining hire days.
18. Vehicle theft and break in
We suggest having your own travel insurance to cover any associated costs in the unlikely event of a theft or loss of belongings. The Vehicle is insured for damages caused by break-in but the removable contents are not and will be your responsibility while the vehicle is on hire. We accept no liability for your personal belongings. The daily rate fee will still apply (unless you have All-Inclusive) and we accept no responsibility for loss of travel days, additional associated costs and no refunds are available. You must produce the keys if the Vehicle is stolen.
You agree you are liable for all costs for the following damage irrespective of your Excess Reduction Option if you;
(a) Are deemed by us and/or local authorities to have been careless, negligent or wilful in failing to abide by the local road rules, resulting in damage to the Vehicle or any third party vehicle/property.
(b) Abandon or allow the Vehicle to be stolen or sublease the Vehicle to anyone not named on the Rental Agreement.
(c) Misplace the keys or damage the Vehicle due to the use of snow chains
(d) Allow drivers not on the rental agreement to drive. You are also responsible for any damages caused by them.
(e) Or anyone drives with a cancelled or suspended a licence or a learner's or probationary licence
(f) Operate the Vehicle outside of the agreed hire period.
(g) Cause any water related damages such as but not limited to Vehicle submersion, creek or river crossing, beach driving, salt water damage or driving through low plain flooded areas.
(h) Cause damage by careless, reckless, negligent or wilful conduct; such as but not limited to high-speed driving or racing your Vehicle, leaving the road for any reason, and continuing to drive if a warning light appears or the Vehicle is damaged in any way;
(i) Damaging any articles, appliances, accessories or fixtures inside the Vehicle unless in the case of a motor accident.
(j) Use the vehicle to tow, carry volatile, corrosive or flammable material or store anything not agreed to in your Rental Agreement.
(k) Carry more people than is permitted in the Vehicle. This is determined by the seat belts available for passengers to be legally secured.
(l) Make any alterations or additions to the Vehicle without the prior written consent from us
(m) Have an animal in the Vehicle - except a guide dog - subject to our approval. All associated costs for any damages and cleaning will be your responsibility.
(n) Use the incorrect fuel.
20. Fees Immediately payable to us
These fees apply regardless what Excess Reduction Option you have.
(a) Any damage or loss to the Vehicle or to us, which is not covered by our company insurance;
(b) The cost of rectifying any tyre or wheel damage unless you have paid for “All Inclusive”
(c) All tolls, infringements or fines incurred by you during your rental agreement plus administration fees;
(d) All associated costs of repairing any damage caused deliberately, carelessly or recklessly, by you or any other driver of the Vehicle; or any passenger carried during the Rental Period;
(e) The cost of repairing any damage to the Vehicle or to third party property caused or contributed to by a breach of the Agreement;
(f) The full cost of replacing or repairing all damaged or lost contents supplied by us ( including but not limited to: cooker, bedding, cutlery, DVD/CD/MP3 player, DVDs, tables, chairs, tents, roof racks, power cords, GPS units, keys, and any other additional items hired from us
(g) Towing or salvage costs (unless you have All Inclusive )
(h) Any other fees as outlined in this agreement
21. Branch hours 21. Branch hours
Auckland - 7 days a week year round
Christchurch: Monday to Sunday, from 9am to 5pm. Winter season (06 May - 23 September): Monday to Saturday, from 9am to 5pm. Please see 23. for information on our after hours service
Closed days - All depots are closed 25th December and 1 January. All Vehicles must be collected and returned to a Spaceships depot. We reserve the right to close for any additional days. .
22. Return of the Vehicle
22.1 You must return the Vehicle to us:
(a) Between the hours of 9am - 4pm to the place and on the date shown on the Rental Document. A pickup and drop off time is required on every booking. If you are not going to be able to return at the agreed time you must let Spaceships know 12 hours in advance.
(b) With the same amount of fuel that was provided and is detailed on your Rental Agreement. This will vary and be on your Spaceships check sheet.
(c) Any extra fuel left at the end of your hire will not be refunded. If you return the Vehicle with less fuel than on your rental agreement we reserve the right charge a fuel fee of $100 to replace the fuel. A $200 fee will apply if you return the Vehicle empty or very low on fuel.
(d) In a clean and tidy condition. If not returned this way a cleaning fee of $150 will be applied to excessively dirty Vehicles. This includes but is not limited to rubbish, food, sand and mud left inside the Vehicle plus mud and road metals on the outside of the Vehicle. It is at our discretion as to whether a cleaning fee applies.
(e) If we cannot clearly see the panels we can refuse to check the Vehicle in at that time and you accept any damages we find during the cleaning process. The $150 cleaning fee will also apply.
(f) Pay a cleaning fee of $300 should you return a portable toilet in an un-sanitised state.
(g) No refund is available for unused rental days.
(h) To the location on your rental agreement. If not a relocation fee of NZ$700 will be charged to cover the relocation costs for a Rocket, Beta, Beta 2s or Dream Sleeper Mini, $1500 for the Dream Sleeper.
(i) Any person claiming the return of personal property left in the Vehicle is required to provide us with satisfactory proof of ownership.
(K) Unused hire days and additional Excess Reduction payments are non-refundable for early returns.
23. After hours pick up and drop off service
(a) If you wish to pick up or drop off the Vehicle outside of office hours (9:00am - 5:00pm), you must have pre-booked this with us or request this change 72 hours prior to your drop off date.
(b) You accept that they are liable for the Vehicle, its contents and all damages until a Spaceships staff member checks in the Vehicle. We accept no responsibility for the Vehicle safety whilst parked on the road or outside our buildings.
24. Extension of your rental
If you wish to extend the hire period then you must contact us directly for approval, which is subject to availability at all times. Failure to gain approval will result in a late fee of $250 being charged along with any unpaid hire days being charged to your credit card. Any agreed extension of hire must be paid in full at the time of extension at the agreed rate.
25.Change of drop off location
Change of return location is subject to availability and must be authorised by us first. If you return to a different location to that on your Rental Agreement a $700 relocation fee will apply.
26. Rental duration
(a) Spaceships charge each calendar day. The day of pick up is calculated as day one regardless of pick up time and the drop off day is calculated as the final day regardless of drop off time.
(b) A set picks up and drop off time is required on each booking. You need our approval to amend this once booked as this can impact future bookings.
(c) Rates are subject to change without notice. The rate you booked at is your rate for the duration of your hire and cannot be changed.
27. One way rentals
No one-way fees apply.
28. Credit card fees
Spaceships accept Visa, Visa Debit Card and MasterCard ONLY. A 2.5% credit card fee applies to these card payments when paying the balance of your rental on the collection of the vehicle.
29. Infringement offences and Admin Fee(s)
29.1 You are liable for any offence committed during the Rental Period for speeding, parking, and toll roads, freedom camping and any other traffic offences. Credit card details are required on every Rental Agreement to cover these offences.
29.2 In the event that any infringement(s) are received by us, we will transfer liability of the fine into your name and charge the appropriate administration fee(s). This is NZ$25 per speeding, parking and Freedom Camping infringement and toll road fine.
Please Note: When liability is transferred it is the customer’s responsibility to pay the infringement also. You accept that a third party authorised by us may process the infringement.
30. Booking amendments
If any changes to the travel period are made the booking will be recalculated using the original rate booked if the travel period remains in the same season or changed to the valid rate for a different season.
31. Road User Charge Recovery Fee (RUCRF)
A road user charge recovery fee will be calculated and collected on return of the Dream Sleeper.
The fee is based on the kilometres travelled during the hire. The costs can be obtained from our staff and will be charged when returning (included with the All Inclusive). We reserve the right the right to amend the fee in response to changes in Government Road user Charges.
32. Indemnity and Release
32.1 Except to the extent we or others are liable at law, you agree that you are liable and must indemnify us immediately for the loss of, and all damage to, the Vehicle; The cost of towing, recovering and storing the Vehicle (except when All Inclusive is taken); For all damage to the property of any person, which is caused or contributed by, you or which arises from the use of the Vehicle by you and all appraisal or assessment fees along with reasonable administrative fees and legal costs as a result of your breach of this Agreement or in respect of recovering costs payable by you (on a solicitor-client basis).
32.2 You agree to use, operate and possess the Vehicle at your risk and you agree that we will have no responsibility or liability for any loss or damage or death (regardless of who is at fault) incurred by the hirer by reason of rental, possession or use of the Vehicle. To the full extent permitted by law you agree that you release and discharge us and our agents and employees from any liability to the hirer including but not limited to all claims and demands on us, and any loss or damage whatsoever and whenever caused to you whether by way of death of, or injury to, any person of any nature or kind, accident or damage or loss of property, delay, financial loss (including accommodation or meal costs) or otherwise, arising directly or indirectly from or incidental to your use of the Vehicle or any accident to or involving the Vehicle or its use, operation, repair, maintenance or storage or which may otherwise be suffered or sustained in, upon or near the Vehicle provided that this release shall not extend to any claims arising from a negligent act or omission by us; and any loss or damage as a result of items being left in the Vehicle after its return to us or stolen from the Vehicle.
32.3 You have rights conferred under consumer legislation and no provision in this Agreement is intended to exclude, restrict or modify any non-excludable terms implied by or rights, which you may have under the Fair Trading Act in New Zealand.
You agree that we may refuse any rental, terminate this agreement and/or repossess the Vehicle at any time, without notification. You will also be liable for the costs of repossessing the Vehicle and any towing charges regardless of having All Inclusive if:
(a) You breach this agreement in any way or any of the information contained in the Rental Document is found to be false
(c) The Vehicle is not returned on the return date or if we believe the Vehicle will not be returned on the agreed date
(d) If we consider, on reasonable grounds, that the safety of the passengers, general public or the condition of the Vehicle is endangered.
(e) This Agreement is terminated for any reason you must immediately pay all rental fees and other charges for the Rental Period as set out in this Agreement.
This Agreement is governed by the laws in force in New Zealand.
35. Entire agreement
This agreement constitutes the entire agreement between the parties and there are no other oral undertakings, warranties or agreements between the parties.
If we elect not to exercise any of our rights arising as a result of a breach of this Agreement you acknowledge that our election will not constitute a waiver of any rights relating to any subsequent or other breach.
37. Exchange rate and currency fluctuations
All transactions are in New Zealand dollars. Due to exchange rate fluctuations, there could be some variance between the amount debited against your credit card and the amount refunded at the end of your rental period. We accept no responsibility for any variation.
38. Dispute Resolution
If you disagree with us you agree to resolve your complaint or dispute with us by immediately notifying the Manager of the office in Auckland. Complaints received on the return of the Vehicle or post-hire will be disregarded. You need to provide in writing exact details or your complaint together with any relevant evidence. We will provide a response to you within 5 Business Days of receiving your complaint. For further dispute resolution, you can contact the Rental Vehicle Association.
39. Ownership of the Vehicle
We retain title to the Vehicle and you agree that you will not sell, lend or sublease the Vehicle. Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant supplier at the earliest possible time. This will allow the supplier to remedy any issues and minimise any inconvenience to you. If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.95% credit card or debit card surcharge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.