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Go Rentals information
Go Rentals Rental TermsTerms and Conditions Valid to 31 October 2018 All normal GO Rentals Trade Terms and Conditions apply to the towing vehicle. Those for the GO Glamper are detailed below. Towing Vehicle All rates include the hire of the GO Glamper and the Pick up and Drop off Locations The GO Glamper is currently available for rental only from GO Rentals Auckland and Christchurch Airport branches. These locations are open 7 days a week, except for Christmas Day (25 December) when they are closed. Sport Utility 4x4 vehicle. The GO Glamper can only be hired in conjunction with the • Auckland Airport • Christchurch Airport 06.00 – 22.00 07.30 – 19.00 GO Rentals vehicle. It cannot be hired separately for use with other vehicles. Road user charges for the diesel Sport Utility 4x4 vehicle are included in the rates. Rates GO offers Dynamic rental rates that fluctuate as retail rates are adjusted. Rental rates include: • GO Basic insurance cover (applicable bond/excess applies) • Unlimited kilometres • 24hr Automobile Association roadside assistance • Maps and travel guides • Airport transfers upon pick up and drop off • Airport or city hotel transfers upon pick up, subject to availability, must be pre-arranged with GO Rentals 14 days prior pick-up • 15% GST (goods and service tax) • Credit card fees • Road user charges • Two waiver options to reduce or eliminate the excess Calculating the Rates Rates are calculated on a 24 hour period. However, on the day of drop off, an allowance of up to 4 hours with part day payments is permitted before a full additional day is charged. Where a hire includes two different rate periods each day of the hire will be charged for at the rate applicable for that day. Extra Fees • Extra drivers one off fee $10 per driver • One-way fees: $250 AKL – CHC and $250 CHC - AKL. Rental Duration The minimal rental duration for all GO Glamper hires is four (4) days. One way hires between Auckland and Christchurch are available and the minimum period is seven (7) days. After hours pick up or drop off is not permitted when hiring the GO Glamper. Getting to/from the GO Branch The GO Glamper must be picked up or dropped off at GO Rentals branch locations and transfers are available as follows: Airport Transfers • Pick Up: Airport shuttle transfers are available from the International or Domestic terminal to the GO Rentals Airport branch. These are to be requested on arrival by using the appropriate branch freephone number. • Drop Off: Transfers are provided to the Airport on drop off from the Airport branch. Airport Hotels • Pick Up: FREE transfers are available from airport hotels to the branch between 08.30 and 14.30 and must be prearranged with GO Rentals at least 14 days prior to pick up. No transfers are available from city hotels. • Drop Off: No transfers are available to airport or city hotels on drop off but taxis can be arranged at the hirers expense. Driver’s Licence and Minimum Age The minimum age to drive a GO Rentals vehicle is 21 years and there is no maximum age. • Driving in New Zealand is only permitted if a current valid driver licence in English is held. Any restrictions or conditions on the licence will continue to apply in New Zealand. If the licence isn’t in English, the driver must obtain an International Driving Permit or an approved translation of their licence. They must also carry the original driver licence when driving in New Zealand on an International Driving Permit. • New Zealand driver licensing legislation allows for a holder of an overseas licence to drive a GO Rentals Sport Utility 4x4/GO Glamper combination using their equivalent of a normal full [car] New Zealand licence. Full details of this legislation can be found on http:// www.legislation.govt.nz/regulation/public/1999/0100/ latest/DLM281966.html Insurance and Liability All rates include GO Basic insurance cover but a bond/ excess of $4,000 ($6,000 for drivers aged 21-24 years) will apply as follows:
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant supplier at the earliest possible time. This will allow the supplier to remedy any issues and minimise any inconvenience to you. If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.95% credit card or debit card surcharge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.