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Happy Campers NZ informationBy hiring a Happy Campers, you´ll be well on the road towards the best campervan holiday New Zealand has to offer. If you´re a traveler with the freedom to explore, the bravery to create your own adventure and a dream of making happy travel memories that will last a lifetime; Happy Campers are for you. All their camper vans offer spacious sleeping, easy cooking and comfortable, care-free living - the Happy Campers way! You have the option of seeing New Zealand from one of its many convenient and campervan-friendly camp sites, or getting away from it all and finding your own perfect holiday hideaway within this unique country´s tranquil and remote landscape. Free Department of Conservation (DOC) camps can be found throughout New Zealand and provide a beautiful setting for happy camping. But these are recommended only for the most intrepid travelers, as they offer no facilities for a shower, toilet or cooking. Why should you choose Happy Campers?
- New Zealand owned and operated
- Personal touch with customer service
- Unlimited kilometres and no extra driver fees
- No one way fees between their two depots
- They offer local knowledge and experience
- Happy Campers cares for the environment and the impact of its customers
- NO HIDDEN COSTS!
- Late model, great quality campervans
- 24-hour emergency breakdown service
- Airport/hotel transfers at pick-up and return of vehicle
- Road maps, camping park directories and other tourist info on pick-up
- Modern European designed kitchens and high quality appliances
Happy Campers NZ Rental Terms
Important Information About Your Rental
On arrival, you will be required to sign a rental agreement with the operators of Happy Campers NZ. Here is a summary of their terms and conditions.
The following definitions apply for the Terms and Conditions of Happy Campers NZ:
* The Supplier means the operator of Happy Campers NZ.
* The Client is also referred to as the hirer (s) or renter (s) or customer (s).
Deposit and payments
To secure the booking a non-refundable deposit is required. The remaining balance of all rentals is due 41 days prior to the commencement of the rental period or upon confirmation if booked inside 41 days.
SPECIAL PAYMENT TERMS
* The non-refundable deposit and balance will be collected upon confirmation if you elect to process your booking in a currency different to NZD.
Please note that your deposit is non-refundable. In addition, the following charge may apply:
23 - 31 days prior to pick up, 20% of rental is retained by Happy Campers
13 - 22 days prior to pick up, 60% of rental is retained by Happy Campers
3 - 12 days prior to pick up, 100% of rental is retained by Happy Campers
Cancelled on 3 days prior to the pickup day or No Show=100% of rental is retained by Happy Campers
If a vehicle is returned early for any reason there is no refund available. If an amendment is made to the rental dates within 31 days of collection, no refund will be made if the length of hire is decreased (that is, the rental will be charged at the number of days originally booked). A relocation fee may apply if the collection or return location is amended within 31 days of vehicle pick-up or if notification occurs during the hire. Any amendment made to decrease the length of the hire more than 31 days prior to the rental period will incur an NZ$50 administration fee. It is important to note that Happy Campers may at its discretion treat any amendment to decrease the booking as a cancellation.
Standard Rates Include:
- Unlimited kilometres
- Standard Happy Campers vehicle insurance (see below)
- AA 24-hour roadside assistance throughout NZ
- Vehicle living equipment
- Complimentary transfers (see below)
- Goods & Services Tax (GST) of 15.0%
- Basic cooking and living equipment supplied
- Route Planners, Camping Park Directories and other tourist information available at depots
Daily Hire Charges
The daily hire charges are calculated on a daily basis, not a twenty-four hour day.
Hours of Operation
High Season: (01 Sept - 30 April)
Monday to Sunday 8:30am - 5:00pm
Public Holidays 10:00am - 3:00pm
Low Season: (01 May - 31 Aug)
Monday to Friday 8:30am - 5:00pm
Weekends & Public Holidays 10:00am - 3:00pm
During Jun-August the supplier reserves the right to close the depots on weekends and public holidays.
The latest collection time from the depot is 4.00pm during the high season and 3.00 during the low season so please consider your hire start date with this in mind if your flight arrival time will not allow sufficient time to arrive at the depot by the above times
Happy Campers' Auckland and Christchurch Depots are closed on the following days: 25th of December (Christmas Day) the 1st of January (New Year’s Day) and 30 March 2018 (Easter Friday).
Drivers Requirements and Licence
All drivers must be 18 years of age or older and hold a current valid driver's licence at the commencement of the hire. An international licence is acceptable. If your overseas driver licence isn’t in English you must provide an accurate English translation or an International Licence. No special licence is required to drive any Happy Campers campervan or motorhome in New Zealand. No maximum age limit applies. A full driver's licence, held for at least one year, shall be provided at the time of hire. If the licence is not in English format then an international driver's licence is also required. To hire a 4 and 6 or 7 berth the driver must be 21 years or older.
There is no extra charge for additional drivers.
Be aware of, and comply with, all New Zealand legislations including, but not limited to New Zealand Transport Agency rules and regulations.
Minimum Hire Periods and One-Way Hires
For all Happy 4 berth vehicles there is a minimum period is ten days between 1 May and 30 September and increases to 14 days for all bookings between 1 October and 30 April. For Happy 2 ST vehicles there is a minimum period is 5 days between 1 May and 30 September and increases to 10 days for all bookings between 1 October and 30 April. For all other Happy vehicles there is a minimum period is 5 days between 8 January and 14 December and increases to fourteen 7 days for all bookings between 15 December and 7 January. Minimum rental periods are subject to further change during peak seasons. It is possible to commence your hire in Christchurch and finish it in Auckland (or vice versa)
One Way Hires
Where pick-ups originate from Auckland and returns to Christchurch and the pick -up is between
A complimentary transfer is available from the Airport or accommodations surrounding the Airport on the day of pick up and drop-off of the vehicle in Auckland and Christchurch. The hirer must advise Happy Campers of pick up and drop off times one week prior to them occurring to be guaranteed the transfer at a certain time. Please note that complimentary transfers are only available from 10:00am to 3:00pm.
Supplier's preferred payment method is by credit card/debit card or cash payments (NZ$). Supplier accepts Visa, MasterCard, and American Express. A surcharge fee of 3.5% on any American Express transaction (including the bond) applies and 2% on other credit cards. There is no charge for cash. Supplier's policy is to charge in your credit card's country of origin currency. Bond
When you collect your vehicle, we take an impression of your credit card for the bond. We do not deduct the bond from the credit card at the start of your hire, but merely hold the authority to deduct it in the unfortunate event of an accident. The impression of your credit card covers your accident/ damage bond liability plus any extra costs such as refilling fuel, cleaning, emptying of the toilet at the end of hire or any traffic infringements, losses or breakages and any related surcharges. Each separate accident will incur an excess charge. A credit card imprint must be on all rental agreements and must be the credit card of the main hirer unless prior arrangements have been made. Happy Campers does not accept Debit Cards for the bond imprint. Where a credit card is not available, a cash bond will be held by Happy Campers following the termination of the hire. i.e. 75% of the bond will be refunded on drop off of the vehicle and the other 25% will be refunded about 35 days out from drop off of the vehicle
Hirers are permitted to drive their vehicle on any road in New Zealand except the following which is prohibited in all circumstances:
Vehicle Substitution and Design
Should the vehicle booked be unavailable through unforeseen circumstances, Happy Campers reserves the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.
All Happy Campers vehicles are designated Smoke-Free, absolutely no smoking is allowed inside the vehicle. If a vehicle is returned with the smell of smoke inside the vehicle a $500.00 cleaning fee will apply.
Insurance - Standard Rates All Happy Campers standard rates include standard Happy Campers vehicle insurance (Bronze insurance cover). Happy Campers require a bank pre - authorisation of the insurance excess (bond) and amount from the hirer's credit card or debit card.
The hirer is liable for all damage to the vehicle regardless of who is at fault. If the hirer is not at fault and the third party admits liability, then a refunded will be proceeded upon receipt of payment from the third party. The hirer is liable for all damage to a third party vehicle and/or property if the hirer is at fault.
An Accident Report MUST be filled out, when there is ANY damage to the vehicle while it is hired
Please Note: Third party insurance is not compulsory in New Zealand and claims can take months to resolve. For peace of mind Happy Campers recommends the hire to take Platinum Insurance
Excess Reduction Options
There are four levels of excess/bond reduction available to the hirer. The standard insurance included in our rates is called the Bronze insurance cover. You are fully insured in case of accident damage. The Liability is applicable regardless of who is at fault and must be paid upon the completion of the rental period. If the hirer is not at fault and the third party admits liability, then Happy Campers will refund the amount charged to the hirer upon receipt of payment from the third party. Please note the hirer is fully liable for all towing/retrieval costs of the damaged vehicle regardless of the Excess Reduction Option the hirer has selected. Please be aware that once an Excess Reduction Option is selected and confirmed with Happy Campers, the cost of the Excess Reduction Option is non-refundable.
Happy 4 - There is an excess of NZ$6,000 included within our standard rates.
Happy 2,3, H15 and 2ST Berth - There is an excess of NZ$4,000 included within our standard rates.
Happy & Black Sheep Sleeper vans - There is an excess of NZ$4,000 included within standard rates.
Silver Insurance Cover
Happy 4 - Our Silver insurance cover is an extra NZ$30 per day (to a maximum of fifty (50) days) and this reduces your excess to NZ$2,000.
Happy 2,3, H15 and 2ST Berth - Our Silver insurance cover is an extra NZ$15.00 per day (to a maximum of fifty (50) days) and this reduces your excess to NZ$1,250.
Happy & Black Sheep Sleeper vans - Silver insurance cover is an extra NZ$15.00 per day (to a maximum of fifty (50) days) and this reduces your excess to NZ$1,250.
Gold Insurance Cover
Happy 4 - Our Gold insurance cover is an extra NZ$45 per day (to a maximum of fifty (50) days) and this reduces your excess to NZ$750.
Happy 2,3, H15 and 2ST Berth - Our Gold insurance cover is an extra NZ$22.50 per day (to a maximum of fifty (50) days) and this reduces your excess to NZ$500.
Happy & Black Sheep Sleeper vans - Gold insurance cover is an extra NZ$22.50 per day (to a maximum of fifty (50) days) and this reduces your excess to NZ$500.
Gold insurance cover includes the following extras:
-Picnic table & chairs (one chair for each person travelling)
-Baby seat and/or child booster seat
-One windscreen and multiple windscreen chips will be covered for accidental damage
Platinum Insurance Cover
Happy 4 - Our Platinum insurance cover is an extra NZ$70 per day (to a maximum of fifty (50) days) and this reduces your excess to NZ$0.
Happy 2,3, H15 and 2ST Berth - Our Platinum insurance cover is an extra NZ$35 per day (to a maximum of fifty (50) days) and this reduces your excess to NZ$0.
Happy & Black Sheep Sleeper vans - Platinum insurance cover is an extra NZ$35.00 per day (to a maximum of fifty (50) days) and this reduces your excess to NZ$0.00
Platinum Insurance Cover includes the following extras:
- Please advise us which free accessories you require prior to picking up
- These are GPS, Baby Seat, Outside BBQ, Picnic Table and Chairs, Solar Shower and Porta Potti.
- Zero insurance excess
- Carbon emissions offsetting for all kilometres travelled
- One windscreen, multiple windscreen chips and two tyres will be covered for accidental damage
Protection Plus Insurance
Happy 4 - Our Protection Plus Insurance is an extra NZ$60 per day (to a maximum of fifty (50) days) and this reduces your excess to NZ$0.
Happy 2,3, H15and 2ST Berth - Our Protection Plus Insurance is an extra NZ$30 per day (to a maximum of fifty (50) days) and this reduces your excess to NZ$0.
Happy & Black Sheep Sleeper vans - Protection Plus insurance cover is an extra NZ$30.0 per day (to a maximum of fifty (50) days) and this reduces your excess to NZ$0.00 Number of claims
Each insurance policy can only have one individual claim made by the hirer. The policy is cancelled after each accident and all payments are forfeited. Happy Campers reserves the right to agree to a renewal of any insurance policy or to cancel the hire at the hirer's cost.
The hirer is liable for all damage to a Happy Campers vehicle or costs when:
1. These Terms and Conditions are breached
2. Negligence or wilful misconduct has occurred
3. Incorrect or contaminated fuel is used (this includes running out of fuel or putting fuel in the water tank or system).
4. The vehicle is used in contravention of any legislation or regulation.
5. The hirer takes the vehicle onto beach or sand.
6. The vehicle comes submerged, flooded, bogged or immobile.
7. The hirer does not obey height-restricted areas (such as, but not limited to, car parking buildings) and damage is caused to the roof of the vehicle.
8. The hirer is involved in a single vehicle rollover. This includes, but is not limited to, a vehicle that has rolled, tipped, or fallen over on its side.
9. Driving on gravel or unsealed roads (there are no restrictions on which road the vehicle can be driven on, however, travel on gravel or unsealed roads voids all liability limitations).
10. Retrieving, storing and recovering the vehicle to the agreed rental location following an accident.
11. The hirer has failed to stop and contacted Kiwi/Happy Campers when a warning light appears on the dashboard.
12. The hirer continues to drive the vehicle following the temperature gauge moving in a direction which shows a departure from the normal operating temperature.
13. The hirer continues to drive the vehicle after a mechanical breakdown or failure (including ab accident) has occurred.
14. The hirer, at Kiwi/Happy Campers request, does not complete an insurance claim form following an accident.
Accessories are available to hire off Happy Campers. It is best to pre-order these to guarantee availability. You can still order the accessories at pick up but your first choice may not be available. Please note the Hirer is fully liable for all costs if the accessories are lost, damaged or stolen regardless of what Excess Reduction Option was taken. The GPS fee of $5 per day is payable up to a maximum of 30 days thereafter no fees apply (maximum $150).
The hirer is responsible for
On-Road Assistance – Mechanical Faults
If the vehicle has any mechanical failures these problems must be reported to Happy Campers as soon as possible in order to give Happy Campers the opportunity to rectify the problems during the rental.
Please Note: This service does not cover failures resulting in the hirer’s action or inaction which includes, but is not limited to the following:
The hirer is not entitled to any refund at the end of the hire period unless Happy Campers has been advised of the problem earlier, and has been given the opportunity to rectify the situation. Happy Campers does not accept any liability for any claims made after this point. Happy Campers is not liable for any delay in repair caused by the breakdown occurring on a weekend or a public holiday. A refund can be requested if the breakdown has directly caused a delay in the travel of 48 hours or more if the delay is less than 48 hours in one location Happy Campers can deny the refund request at its own discretion.
Maintenance and Repairs – Equipment Faults
The hirer shall take all reasonable care to ensure that the vehicle is properly maintained. This shall include DAILY checks to the oil, water and batteries. The hirer shall be liable for any cost associated with the incorrect use of fuel (fuel being diesel or petrol), including putting fuel in the water tank. The failure of accessories such as TV, DVD, CD player, microwave, gas heater, air conditioning unit, fridge and hot water heater do not constitute a breakdown. Any problems associated with the vehicles equipment must be reported to Happy Campers as soon as possible and within 24 hours in order to give Happy Campers the opportunity to rectify the problem. Failure to do so will compromise any claims as we cannot accept liability for any claims submitted after this period. Happy Campers will endeavour to facilitate on-road repairs, however, should the repair not be possible or fail the hirer is not entitled to a vehicle change or compensation.
Regretfully, no refunds can be given for any unused portion of your holiday. However, your travel insurance may in some circumstances cover the unused portion. Refunds for hires paid and cancelled prior to pick up will be subject to our cancellation policy. If it is determined that a refund is due, Happy Campers will process the refund back to the original credit card charged, or a refund cheque will be posted if payment was made by direct debit or cash. All refunds will be made in NZ$ and Happy Campers does not accept any liability for currency exchange rate fluctuations. Refunds are processed once a week.
The availability of an Exchange Vehicle is not guaranteed; provision is subject to availability, Customer location, accident liability and remaining hire duration. Additional charges may be incurred (as per below).
All traffic infringements including Speeding Fines, Parking Tickets, Unpaid Toll charges and Free Camping fines are the responsibility of the hirer. Happy Campers will charge the hirer's credit card using the bond imprint given to cover the cost of the fine, plus a processing fee of NZ$50. In the circumstances of credit card failure or no credit card is supplied then Happy Campers reserves the right to pass on details of the hirer's home contact to the New Zealand Traffic Authorities at a fee of NZ$50.
Fuel and LPG
All vehicles are supplied with a full tank of fuel and a full bottle of LPG at the start of the hire and must be returned with a full tank at the end of your hire. If the vehicle is returned without a full tank of fuel or LPG bottle, the hirer is liable for the cost to refill, plus a fee of NZ$50
Road User Charges related to Diesel Vehicles
The Road User Charges of Diesel Vehicles is an extra to the hirer.
The Road User Charge Recovery Fee will be calculated and collected on return of the vehicle based on the kilometres travelled during the hire.
The vehicle rates per 1000km are as follows:
Delivery and Return of Vehicle
The vehicle shall be returned in a clean condition, on the return date of the agreement and at the location noted on the agreement.
Change of Drop-Off Destination
If the hirer wishes to change the drop off destination after confirmation of booking, they must first obtain authorisation from Happy Campers. Subject to the change being approved, a minimum additional charge of NZ$950.00 will apply
Rental Extension & Late Return
If the hirer wishes to extend the rental whilst on hire, they must first obtain authorisation from Happy Campers who will advise of the additional cost. Rental extensions are subject to fleet availability. Failure to obtain authorisation (i.e. a late return) will result in the hirer being charged their daily rate plus an additional NZ$500 per day for each day the vehicle is not returned.
These Terms These Terms and Conditions constitute the entire agreement and there are no other oral undertakings, warranties or agreements. Happy Campers and any employee, agents or representative of the company or by anyone providing services or facilities, are not authorised to vary, add to, or delete from this agreement or to make any representation about performance, specification or fitness for of Happy Campers. The company cannot be bound by any representative or statement unless it is confirmed in writing by the company's director or management.
Where the hirer comprises of more than one person, each person is liable jointly and severally for all obligations under this agreement. Happy Campers takes no responsibility for any detention, delay, loss, damage or injury that a hirer might experience no matter how it is caused by whom.
Should you book through an agent, then your travel agent will forward deposits and other payments to us on your behalf, but your travel agent is not our agent for the purpose of the receipt of monies.
No refunds are payable on accommodation, or motorhome/campervan not being available, where a hirer or passenger amends, cancels or seeks to vary the agreements after departure.
Happy Campers reserves the right to amend these Terms and Conditions, vehicle specifications and tariffs at any time without prior notice.
Happy Campers reserves the right to refuse a rental at its own discretion and cancel any rental agreements at any time if there has been any report of driving which breaches New Zealand Laws.
Illustration and text in any of our websites are a representation only of the vehicle depicted. Variances in the vehicle offered for rental may occur due to substitutions made by Happy/Campers or modifications and/or upgrade the vehicle designed made by the manufacturer. Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant supplier at the earliest possible time. This will allow the supplier to remedy any issues and minimise any inconvenience to you. If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 2% credit card or debit card surcharge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.