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Star RV New Zealand Domestic informationWhy Choose Star RV?
We are proud to offer you, our discerning guest, our fleet of luxurious motorhomes for your next holiday in New Zealand. Built by our passionate craftsmen to the highest standard, we personally guarantee that all our vehicles are less than 12 months old. Enjoy the independence of motorhome travel as you explore the most wonderful places New Zealand has to offer. We look forward to greeting you.
As a member of the Apollo Motorhome Holidays family – the largest privately-owned and operated RV company in the world – we guarantee the highest levels of quality and service when you choose Star RV for your next holiday in New Zealand; a trusted name backed by 30 years of experience in motorhome travel.
12 Month Guarantee
We are fuelled by a passion to deliver you an unrivalled RV experience on your next holiday in New Zealand. This is why we offer a 12 Month Guarantee – a promise from us to you that all our vehicles are less than 12 months old. As the only operator in New Zealand to offer this promise we guarantee you will enjoy the latest in design, technology, reliability, safety and comfort.
From start to finish we consider your needs as our highest priority. This is why we offer our 5-Point Service Star.
- Complimentary valet service.
- Complimentary linen cleaning.
- Complimentary Airport Transfer.
- Expedited vehicle pick up with online registration.
- Expedited vehicle return with a simple key drop facility.
Together with all these benefits we also offer piece of mind with access to our 24 hour,free call, guest service line.
Star RV’s quality fittings and design features enable guests to explore Australia, New Zealand and America in comfort and style. Flat-screen TVs and DVD players all come standard with Star RV vehicles. Each vehicle type has its own unique and inventive design elements, from electronic drop-down beds and slide-out sections to outdoor BBQ’s. These are just a few examples of how Star RV’s intuitive designs ensure the guest’s comfort and convenience on their self-drive holiday.
Star RV New Zealand Domestic Rental TermsOn arrival, you will be required to sign a rental agreement with the operators of StarRV. Here is a summary of their terms and conditions.
The following definitions apply for the Terms and Conditions of StarRV:
* The supplier means the operator of StarRV
* The client is also referred to as the hirer(s) or renter(s).
*Deposit will be collected upon confirmation.
*The balance payment due will be collected 28 days before pickup Please ensure there are sufficient funds available at this time.
*A bond amount is payable upon collection of your vehicle. Please note that a bond amount is payable regardless of any excess reduction policies purchased.
SPECIAL PAYMENT TERMS *Full payment will be collected at the time of confirmation for bookings processed in a currency different to NZD.
We love to reward our long-term road trippers so consecutive rentals, within a 3-month period, in United States of America, Canada, Australia, New Zealand, Germany, France, the United Kingdom and Ireland on StarRV, Apollo, Cheapa Campa, Hippie, Canadream and Bunk Campers can be combined to obtain a long-term discount. If drop-off of one RV and pick-up of a new RV occurs on the same day then a day will be charged for each RV. Multiple rentals are considered separate rentals under the oneway fee and minimum rental period conditions.
Driver Licence and Minimum Age
For the safety of our guests a current and full motor vehicle driver licence is required to be shown at pick-up and the driver needs to be present. If the driver licence is not in English then we require an accredited English translation or an International Driver Permit.
Drivers must be over the age of 21, have held a licence for at least two years and the licence must be valid for the entire booking duration.
To make things as comfortable as possible for our guests, our rates include: 24hr Roadside Assistance, Unlimited Kilometres, Kitchen Kit, Personal Kit, General equipment, SIMS, Extra Driver/Renter, Drop and Go, Linen Exchange Service, Valet Service and Gas Bottle Exchange Service.
The cost of using New Zealand’s roads is recovered from road users via levies in the price of some fuels or through road user charges (RUC). The Road User Charge Recovery Fee will be calculated and collected on return of the RV based on the kilometres travelled during the hire. The fee per 100km is as follows:
Guests who love road trips as much as we do and travel for more than 21 days receive 5% off daily rates. This is also available to guests with multiple bookings that total 21 days or more.
We understand that sometimes plans change. If this is the case, any changes made to a booking will be calculated by using the higher one of two rates, either the original Flex Rate or the Flex Rate current at the time of booking alteration.
The following are considered as a booking alteration:
If there are any last-minute alternations made within 14 days of pick-up we will be happy to accommodate these, however due to the short notice if the holiday is shortened the number of days originally booked will be charged.
If the pick-up or drop-off location is altered within 14 days of pick up, a relocation fee may also apply.
Change to the Drop-Off Location after Pick-Up
If your guest changes their drop-off destination after pick-up, they should get in touch with our friendly Reservations team who will be happy to help. Our team will advise guests if the change is possible and the applicable fee at a minimum of $750.00. Subject to availability.
Extending a Road Trip
If your guest is having too much fun and wants to extend their booking whilst on the road, they should first contact our friendly Reservations team who will be happy to advise if the extension is possible, and the associated costs. To secure an extension, the extra costs (calculated on the current rate of the day), will need to be paid by credit card inclusive of all taxes and surcharges, either over the phone or at an StarRV Branch at the time of extension. Any long-term or early bird discounts in place will continue to apply to the booking.
We will always do our best to accommodate any extensions however it is subject to vehicle availability.
Change of RV
We understand guests’ needs are different and therefore our RVs can be requested by category, however not by make or model. We always do our best to accommodate requests, however should the RV booked be unavailable due to unforeseen circumstances, we will substitute the booked RV with an alternative available RV at time of pick-up, at no extra cost. Any changes made to the booked RV and agreed to by the guest do not entitle the guest to a refund.
In the event of no alternative RV being available to the guest, StarRV's liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the guest) the remainder of the hire period.
Getting to and from the Airport
Branches are conveniently located near major airports, making pick-up and drop-off easy for our guests.
Start RV offers transfers free of charge with the Yellow Bus transfer service between Auckland Airport to our Auckland Branch. Guests will need to show their printed confirmation of their reservation to the driver. Bookings are not needed.
Free Christchurch transfers are with our own bus service which guests need to call the branch on arrival to arrange pick up once they have cleared customs.
Branch Hours and Public Holidays
Our branches are conveniently open 7 days a week;
RV Introduction and Show Through
On pick-up, our staff provide a thorough RV show through with all the necessary information guests need to know about the interior and exterior features of their RV. This ensures guests are comfortable and confident with their RV before they start their road trip.
To ensure guests have a thorough RV show through before starting their adventure, they will need to pick up their RV from the branch by 4pm.
For ease at pick-up please specify the correct number of guests (and ages of children if applicable) and include correct guest
contact details and name on all bookings. To help this process we have our Pre-Registration link available for guests.
Ferry travel is required for guests moving between NZ’s North and South Islands (and vice versa). Ferry reservations can be difficult to manage during high season. We recommend that a reservation is made for a 7.7m RV on the ferry, irrespective as to the size of the motorhome reserved, to avoid complications due to possible upgrades.
An RV holiday allows guests to travel at their own pace. To ensure our guests get the most of their road trip a minimum five-day booking applies when pick-up and drop-off is from the same branch location. Higher minimum rental days apply for all brands as follows and are subject to change. Updates with minimum rental periods will be advised through Star RV Announcements.
Road trips don’t always finish where they start, and some of the best adventures take you far and wide. If a guest drops off at a different branch location from which they picked up, a minimum booking period and $150.00 one-way fee applies.
Not all RVs are suitable for all driving situations, so it’s important the right RV is chosen for the travel planned. Apollo, at its discretion, may restrict RV travel in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the rental period. If applicable, any further restrictions will be mentioned at pick-up. Guests are encouraged to contact StarRV Assist if they have any concerns regarding road accessibility.
Our RVs aren’t equipped for the rougher terrain and cannot be driven on unsealed roads. Well maintained access roads which lead to recognised campgrounds and are less than 12 kilometres long are allowed.
For the safety of guests, the following travel restrictions are in place:
For the safety of guests please don’t underestimate the time it will take to get from one point to another. While our RVs include unlimited kilometres, we recommend travelling a maximum of 300 kilometres per day or the equivalent of 4-5 hours driving. We encourage our guests to take a break from driving at least every 2 hours.
Returning the RV
The RV is a home away from home and for comfort, we recommend it’s kept tidy throughout the road trip. The RVs need to be returned to the branch as they were taken, with the interior cleaned and holding tanks emptied. The RV exterior does not require cleaning unless it’s covered with excessive dirt or mud, making it difficult for our team to see its return condition. Drop and Go offers quick and easy return is included in StarRV.
We understand that while on holiday the RV may require small repairs. To avoid further disruptions to the road trip, if the damage was not caused by the guest, repairs up to $100 can be completed without authorisation and will be reimbursed. If repairs over $100 are needed, the Apollo Assist team should be informed prior to any repair being completed. Unauthorised repairs are not permitted.
All RVs are enrolled in the Australian Automobile Association and 24hr mechanical emergency roadside assistance is available if needed simply contact Apollo Assist.
Infringements, Tolls and Fines
StarRV will pass on any charges the guest receives for traffic infringements, toll or parking fines during their road trip. For Toll Way fees received, StarRV reserves the right to charge to the guest’s credit or debit card upon receiving the toll way fee, and an administration fee of $75 to cover associated administrative costs per toll way fee received.
StarRV offers guests the option of purchasing our Toll Package for $19 which gives guests a $30 ‘toll credit’. When travelling through toll ways the credit will be used up to the value of $30. Once $30 is exceeded, another toll package will be automatically charged to the guest’s credit card. (a .75c registration matching fee applies within the $30 credit).
Pet dogs are not permitted in StarRV RVs.
Our RVs are a smoke free zone, smoking is not allowed in any of our RVs.
Payment at Branches
For security reasons, we accept credit card and debit card for charges paid on RV pick-up and drop-off. We do not accept cash at our branches. The Bond is payable at pick-up by credit card or debit card and cannot be paid with a pre-paid credit card.
We accept Visa, MasterCard, American Express, Diners Club and Union Pay. The following fees apply for the rental and any additional products (irrespective of chosen account e.g. savings, credit, etc.):
For peace of mind, we strongly recommend that all guests take out the highest level of private travel insurance.
The RV has Third Party insurance cover and it is likely that any other vehicle involved in an accident also has Third Party insurance. Depending on the circumstances of an accident, the guest may be entitled to claim for their personal injury against the Third Party insurance of the party responsible for the accident. The extent of such third-party insurance varies in different States and Territories and Apollo strongly recommends that all passengers take out their own Personal Injury Travel Insurance.
The RV is insured for damage to it and damage to the property of a Third Party. However, the guest is responsible up to the amount of the applicable Liability for damage to third party property, or to the RV. The guest is also responsible for the cost of the daily rate for the period the vehicle is being repaired. There is no refund for unused portion of the rental period. The Liability applies to each claim, not RV.
The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Apollo by telephone on a credit card, not on return of the RV. Apollo reserves the right to charge the guest for any RV damage including Third Party property damage not reported but identified on return of the RV.
For peace of mind on the road we offer a range of Liability Options for guests. Guests can choose between the following options:
The Bond payment will depend on the Liability option chosen. If the guest chooses to take ‘The Low Road’ the total Bond will be debited to the credit or debit card immediately.
If the guest chooses to take ‘The High Road’ the Bond is payable to StarRV by an open signed credit card imprint with an authorisation for $250/$500. The credit card holder must be present to sign for the Bond when they pick-up the RV and is liable for any damage to the RV.
The Bond is fully refundable provided terms are met. The RV simply needs to be returned on time and full of fuel and with the toilet cassette and grey water tank emptied to the StarRV branch location booked. Credit card refunds (including Bond refunds) can take up to 21 working days depending on the guest’s financial institution.
If there is damage to the RV on its return or any other terms of the rental contract have not been met, the Bond will be used to cover the cost up to the amount of the relevant Liability. If the terms of the Rental Contract are not met and the Bond is not sufficient enough to cover the damage, extra costs will be charged.
If a guest is continuing on with another StarRV RV booking, the Bond can be transferred to the next booking within New Zealand.
Exchange Rate / Currency Variations
All transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations, there could be some variance in the amount refunded compared to the amount initially charged. Refunds by credit card can take up to 21 working days depending on the guest’s financial institution.
The Star Pack, is a bundled extra which provides the highest Liability Option and selected value-added products/services for a great road trip. The minimum amount payable per rental for Star Pack will be based on the minimum rental period applicable for the booking. The maximum amount payable is 50 days per rental segment.
Value Pack includes: StarRV Liability Option ('The High Road'), Unlimited Windscreen and Tyres, Undercarriage/Overhead damage (covered for accidental damage), Single Vehicle Rollover, Extended Roadside Assistance, Pre-purchased Gas Bottle, 3x Toilet Chemicals, Snow Chains, Camp Chairs and Table and Baby/Booster seats (with prior request).
We hate for road trips to be cancelled however understand that sometimes it may be necessary. In case of cancellation, the below terms apply: The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
Other Things You Need to Know
StarRV reserves the right to refuse any rental at our discretion.
While on their road trip guests are responsible for:
Are subject to change without notice.