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Jucy Campervan Rentals NZ informationJucy Rentals is one of NZ's fastest growing independent rental companies. Established in Sept 2001 by brothers Tim and Dan Alpe, Jucy Rentals operates over 800 late-model vehicles throughout New Zealand. The "Alpe" name is synonymous with the New Zealand tourism industry.
Some reasons why our customers like to use Jucy;
- Family owned personal service
- Hire cars to 18yrs plus & campas to 21 yrs plus
- Jucy designs its own campervans
- Locations in both the North and South Islands
- Free pickup from airports and from nearby hotels
- Unlimited kilometres
- Tax included in rates
- 24hr Roadside Assistance
- Access to multi-lingual staff
Jucy Campervan Rentals NZ Rental TermsIMPORTANT INFORMATION ABOUT YOUR RENTALS
On arrival, you will be required to sign a rental agreement with the operators of Jucy Campervan Rentals NZ. Here is a summary of their terms and conditions.
The following definitions apply for the Terms and Conditions of Jucy Campervan Rentals NZ:
* The Supplier means the operator of Jucy Campervan Rentals NZ and is also referred to as the owner.
* The Client is also referred to as the customer(s), hirer (s) or renter (s).
The rental agreement is made between Jucy Rentals ("the owner") and the customer ("the hirer") whose name and address appears on the schedule. The owner and hirer agree as follows:
* A non-refundable booking confirmation deposit is taken upon confirmation of your booking from your nominated Visa or Mastercard. * your balance of payment is due 35 days prior to pick up. SPECIAL PAYMENT TERMS * The non-refundable deposit and balance will be collected upon confirmation if you elect to process your booking in a currency different to NZD.
PAYMENT BY HIRER
a) The customer shall pay JUCY in full prior to dispatch the sum specifed in the Rental Agreement. The customer must present a credit card in their own name. The customer agrees to pay any additional costs in connection with the hire including but not limited to, parking, toll road, speeding and freedom camping fnes, relocation and cleaning fees as incurred in connection with the customer’s possession of the vehicle. In addition, the customer authorises JUCY to debit his/her credit card for those which become apparent following termination of the hire.
b) The customer shall pay to JUCY the sums specifed in the Rental Agreement for any excess reduction option selected.
c) The customer shall pay for all petrol or diesel (but not oil) used in the vehicle during the period of the hire, except where the customer has a pre-purchased fuel option.
d) The following credit cards will be accepted: Visa, Mastercard & American Express. A credit card administration fee of 2% applies for the use of Visa and Mastercard and 4% applies for the use of American
Express for payment and security bond purposes. The credit card administration fee will not be refunded if the customer cancels the booking. JUCY does not accept liability for any fluctuations in currency exchange rates or bank charges.
Please note: these are the fees set out by Jucy NZ in addition to those on the website amendment fees.
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
A 20% Deposit is required at the time of booking.
If the booking is cancelled up to 25 days prior to pick up, a full refund of any payment aside from the initial deposit will be made.
If the booking is cancelled within 4-24 days prior to the pickup date, 20% of the total booking value will be charged
If the booking is cancelled within 3 days prior to the pickup date or is a NO-SHOW, 100% of the total booking value will be charged
a) Rates and conditions quoted on the website, brochures and/or documentation are subject to change without notice. However (subject to changes in legislation or system generated errors) JUCY will not alter rates or conditions applicable to the customer’s rental once the customer’s booking has been confirmed by JUCY unless a booking is amended.
b) All amendments are subject to approval by JUCY. If a reservation, Return Location, category or Vehicle type, Collection Point, Start Date or Return Date is amended prior to collection, the rate may be recalculated.
c) Rate recalculations are based on the rate at the time of reservation or the new rate at time of amendment (whichever is higher).
d) Should the customer decide to voluntarily downgrade their vehicle type from the category booked, they will not be entitled to a refund.
e) JUCY must authorise any rental extension beyond that specified in the Rental Agreement prior to the return of the vehicle. All extensions are subject to availability and must be requested through our reservations team at least 48 hours prior to the drop off date on the original contract.
In the event of any unauthorised extension to the Return Date, the customer shall pay the current daily rental rate for each day until the Vehicle is returned and an additional late return fee of such amount JUCY nominates as its reasonable costs in connection with such unauthorised extension being not more than $500. In the event of any unauthorised change to the Return Location, the customer shall pay a relocation fee as determined by JUCY acting reasonably but in any event not in excess of $500.
The first booking amendment will incur no charge. Any subsequent changes are charged at $25 per change.
WHAT IS INCLUDED IN THE RATE?
• Risk taker coverage, with an excess/bond of $3,000 for JUCY Campers and $5000 for the JUCY Motorhomes.
• GST (15%)
• 24/7 roadside assistance provided by the AA
• Unlimited kilometres
WHAT IS NOT INCLUDED IN THE RATE?
• Excess reduction options
• Optional extras
• One way fee
• Large vehicle Queenstown location fee
• Premium location fee
• After hours pick up fee
• For Campas, rental days are calculated on a calendar day basis
• A one hour grace period applies on returns
• All rates are in New Zealand Dollars
• No refunds can be given for early returns or on credit card fees
• Minimum hire periods apply and are subject to change
• Rates are subject to change
• Extensions are charged at the current daily rate and are paid directly to JUCY
• Drivers must hold a valid driver licence in English, or have an accompanying certified English translation
MINIMUM HIRE PERIODS
JUCY minimum hire periods can change without notice.
a) The term of hire shall commence and cease at the time and dates specified in the schedule. (Rental days are calculated on a calendar day basis. hire applies. Campervan charges are calculated on a calendar day basis. When calculating the number of days the Vehicle is rented, the Start Date is counted as day one of the rental, regardless of pick-up time. The Return Date is counted as the final day of the rental regardless of drop off time).
b) Minimum rental periods are subject to change, and any such change will be notified to the customer prior to Confirmation and once a Confirmation has been received by the customer, JUCY may not alter the minimum rental period for that booking.
PERSONS WHO MAY DRIVE THE VEHICLE
a) The Vehicle may only be hired and driven by the persons specified as an authorised driver in the Rental Agreement, and only if: they hold a current and full driver’s licence appropriate for the Vehicle in English, which must be presented to JUCY at time of collection of the Vehicle (‘Authorised Driver’). Only persons 18 years and over may be an Authorised Driver in respect of a Vehicle. If the licence of an Authorised Driver is not in English it must be accompanied by an accurate English translation of the whole licence including any conditions. The translation must be provided by an NZ Transport Agency approved translator, diplomatic representative at a high commission, embassy or consulate or authority that issued the licence. Such translation must be provided to JUCY prior to collecting the Vehicle. An international driving permit or licence issued in accordance with a UN Convention on Road Traffic may be acceptable as a translation. An International driver licence or permit must always be accompanied by an original and current driver licence.
b) Please note any non-New Zealand licence classified as or comparable to a restricted licence or probationary licence will not be accepted.
If the Authorised Driver’s licence has any restrictions or conditions imposed on or in connection with that licence the Authorised Driver shall ensure that such conditions are complied with and the Authorised Driver is aware that any insurance cover and/or Excess Reduction Cover may be voided and the Agreement may be terminated if such restrictions or conditions are not adhered to.
c) Once the Vehicle has been collected, if any additional persons wish to drive the Vehicle, they must call into a JUCY branch to get JUCY’s prior approval and they must comply with clauses (a) and (b) above.
a) The Hirer acknowledges having received the Vehicle in a clean condition, with a full fuel tank and full bottle of gas (if applicable). The Hirer will return the Vehicle in a clean condition with a full fuel tank and a full bottle of gas (if applicable, and subject to any pre-purchase fuel and/ or pre-purchase gas option being taken), on the Return Date at the time and at the Return Point set out in the Rental Agreement.
b) The Hirer must ensure that all reasonable care is taken in handling and parking the Vehicle and that it is left securely locked when not in use.
c) The Hirer must ensure that the recommended levels are maintained with respect to the water in the radiator and battery, the oil and the tyre pressures of the Vehicle.
d) Smoking and/or animals (excluding registered guide or assistance dogs) are not permitted in the Vehicle at any time. If this condition is breached, the Hirer must pay to JUCY a cleaning fee determined by JUCY in its reasonable opinion and being not more than $250.
e) The Hirer must ensure that all Authorised Drivers comply with and all Authorised Drivers are aware they are bound by the Agreement.
f) All Authorised Drivers must carry their driver’s licence with them when driving the Vehicle.
g) In the event of any damage to or accident involving the Vehicle during the Term of Hire, the Hirer must notify JUCY of the full circumstances of the damage as soon as practicable (being not more than 24 hours) from the time the Hirer has knowledge of the damage.
h) If there is an equipment defect or mechanical failure of the Vehicle during the Term of Hire, the Hirer must notify JUCY as soon as practicable, and in any event within 24 hours, from the time the Hirer has knowledge of the defect or failure so as to give JUCY the opportunity to rectify the problem during the Term of Hire and ensure the problem does not escalate. JUCY does not accept liability for any claims submitted after this period.
i) The Hirer must ensure that a copy of the Agreement is kept in the Vehicle throughout the Term of Hire and produced without delay for inspection on demand by an enforcement officer.
j) The Child Restraint Law stipulates that children under 7 must be properly restrained in an approved child restraint. It is the Hirer’s responsibility to ensure the child restraint is installed correctly not JUCY’s. It is strongly recommended by Land Transport New Zealand that children should be seated in the rear of Vehicles.
k) It is the Hirer’s responsibility to be aware of and act in compliance with all the New Zealand Transport Agency rules and regulations.
l) The Hirer shall not use or permit the Vehicle to be used for the transport of passengers for hire or reward, unless the Vehicle is hired with the knowledge of JUCY for use in a passenger service licensed under Part 4A of the Transport Service Licensing Act.
m) The Hirer shall not:
(i) drive or use the Vehicle (or permit the Vehicle to be driven or used) otherwise than in a prudent and cautious manner. For the purposes of these terms and conditions, a single vehicle rollover shall be considered a breach of this clause (l)(i);
(ii) Sublet or hire the Vehicle to any other person;
(iii) Permit the Vehicle to be operated outside the Hirers authority;
(iv) Operate the Vehicle, or allow it to be operated, in circumstances that constitute an offence against section 56, 57, 57AA, 57A or 58 of the Land Transport Act 1998 (“Act”).
(v) Operate the Vehicle, or permit it to be operated in any race, speed test, rally or contest;
(vi) Operate the Vehicle or permit it to be operated in breach of the Act, Transport Act 1962, Land Transport (Road User) Rule 2004 or any other Act, regulations or bylaws including New Zealand Transport Agency rules relating to road traffic;
(vii) Operate the Vehicle or permit it to be operated for the transport of more than the number of passengers or more than the gross vehicle mass specified in the certificate of loading for the Vehicle;
(viii) Drive or permit the Vehicle to be driven by any other person that is not the holder of a current driver’s licence appropriate for the Vehicle; or
(ix) Use the Vehicle for the purpose of a courier or delivery service.
n) The Hirer must ensure that no persons interfere with the odometer or speedometer, or (except in an emergency) any part of the engine, transmission, and braking and/or suspension systems of the Vehicle.
o) The Hirer confirms that all information supplied by them to JUCY in connection with the Agreement is true and accurate and the Hirer will immediately notify JUCY of any change to the information.
p) The primary concern of JUCY is the well-being of the Hirer and the occupants of the Vehicle and, for safety purposes, JUCY reserves the right, at its sole discretion, to restrict Vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of hire period. JUCY will advise you on pick up of any travel restrictions known at that time.
q) The Hirer must ensure that snow chains are fitted correctly, so as not to cause damage to the Vehicle, person or property, when required due to the road conditions during the winter season (June-October) or on roads as advised by the relevant local authority, Transit New Zealand, NZ Police or the relevant ski resort. Vehicles driven around the Queenstown Lakes District Council area or taken on the Milford Road during the winter season should carry chains as the Hirer may be fined for not fitting them when required.
Preparing for driving in New Zealand.
Driving in New Zealand is different to many other places in the world. We have a unique environment and therefore we would like to provide you with some information prior to your arrival to inform you on the differences you can expect when you are driving on New Zealand roads.
Before travelling to New Zealand, please visit www.drivesafe.org.nz which details some important information that will assist to prepare you for your trip.
New Zealand law requires that you carry a valid driver’s license at all times and that all fields of the license including conditions must be able to be read in English, please see http://www.nzta.govt.nz/driver-licences/new-residents-and-visitors/approved-translators/ for further information on how to obtain a license translation.
If you are flying into New Zealand on a long haul flight, we strongly recommend you stay overnight in the city you arrive in before embarking on your self-drive adventure.
EXCESS REDUCTION OPTIONS
CAMPA – Cabana, Chaser & Condo
CAMPA - Casa & Casa Plus
All excess options are void if the terms of the rental agreement are breached.
*excess is deductible in the event of damage to the vehicle
*A $75 admin fee applies to all claims. Exclusions also apply please see full Terms and Conditions, clause 11.
JUCY STRONGLY RECOMMENDS THAT OUR CUSTOMERS TAKE THE STRESS-FREE EXCESS REDUCTION OPTION TO TRAVEL WITH COMPLETE PEACE OF MIND.
Insurance is capped at 50 Days.
With Stress-Free Insurance one additional driver is free of charge, any further additional drivers will be $2 per day each (capped at $25 per driver)
If the JUCY Excess Reduction has not been selected, customers are required to leave a bond of NZD $3000 at time of pick-up.
For security reasons, only a credit card can be used to provide a bond. The credit card holder must be present and able to sign for the bond at time of pick-up. If the vehicle is returned damaged, the bond will be held and used to cover the cost of the damage up to the amount of relevant liability. If the terms of the Rental Contract are breached, and the bond is insufficient to cover the damage, any extra cost will be charged to the customer.
a) If the RISK-TAKER or CHANCE-IT Excess Reduction Cover has been chosen, the Bond is payable by credit card only. Please note the relevant amount will be debited from the Hirer’s credit card immediately. Subject to (b) below, the Bond is fully refundable provided the Vehicle is returned on time on the Return Date and to the Return Point, undamaged with a clean interior and with a full fuel tank.
b) The Hirer authorises JUCY to deduct from the Bond any amounts due by the Hirer to JUCY arising as a result of the Agreement, including the amount of any damage, the charges as set out in the Agreement and as listed in clauses RENTAL DURATION, PAYMENT BY HIRER, BOND, ADDITIONAL HIRE COSTS, TOLL NOTICES AND INFRINGEMENT FEES, MECHANICAL REPAIRS, ACCIDENTS AND EQUIPMENT FAILURE, RETURN OF THE VEHICLE and BREACH OF CONTRACT/TERMINATION. JUCY will give the Hirer notice, by contacting them at the email address specified in the Rental Agreement, of the deduction of such amounts.
c) JUCY reserves the right to retain all or part of the Bond for such period as JUCY may determine (acting reasonably) after the Term of Hire to cover the cost of un-notified damage, infringements or damage to third parties or their property. Once a refund is processed by JUCY, it may take five or more business days for the funds to become available.
d) In the event of an Excess Reduction Cover claim, to allow JUCY to determine who is at fault, the Bond may be retained by JUCY irrespective of who is at fault and such amount must be paid to JUCY (if not already held by JUCY) at the time the accident report is completed and not at the expiry of the Term of Hire. The Bond will be refunded only if JUCY is successful in recovering the complete cost of the damages from the third party. If JUCY is not successful in recovering the complete cost of the damages from the third party JUCY may retain all or part of the Bond being in respect of such amount of damages that JUCY was not able to recover from the third party provided that JUCY shall not be entitled to retain any amounts to the extent that any damages have been caused by or contributed to by a breach of the agreement or the negligent act, error or omission of JUCY or any of its officers, employees or agents. The Hirer acknowledges that third party claims can take many months to resolve.
e) As insurance is not compulsory in New Zealand there is no guarantee that these damages will be recovered, therefore where a third party causes damage, the Hirer is liable for damages as specified in their Rental Agreement and if JUCY is not able to recover from the third party the amount of the damages the Bond may not be refunded to the Hirer.
f) In the event of a replacement Vehicle is dispatched due to an accident, the applicable Bond will be twice that of the Bond for the original Vehicle.
g) In the event that a replacement Vehicle is given due to an accident, any Excess Reduction Cover taken is not transferable to the replacement Vehicle.
h) For the purposes of this clause BOND, ‘damage’ includes any and all damage to third party property (including vehicle(s), damage to the Vehicle including tyres and windscreens, towing and recovery costs, theft, fire, break-in or vandalism costs and the cost of the daily rental rate for the Vehicle for the period the Vehicle is unavailable for hire by JUCY due to repair.
i) Where the Vehicle has been returned during or outside office hours and the Vehicle has undiscovered damage to the windscreen or body that has not been reported or is not covered by the Hirer’s chosen excess reduction cover, the Hirer will be contacted summarising the cost of repairs and charged for such repairs.
At the time that the customer collects the vehicle, JUCY will authorise the applicable excess to the customer’s credit card.
Please note: this is not a charge, it is an authorisation made against their credit card. The release of the funds can take five or more working days to be processed depending on the customer’s bank’s procedures.
a) If multiple persons are described as the Hirer in the Rental Agreement, each person is jointly and severally responsible for all fees, charges and other obligations pursuant to the Agreement.
b) Subject to this clause (e), the Hirer is liable to JUCY for and indemnifies JUCY against:
(i) any loss of, or damage to, the Vehicle (including any accessories);
(ii) any consequential damage, loss or costs incurred by JUCY, including salvage costs, loss of ability to re-hire and loss of revenue; and
(iii) any loss of, or damage to, Vehicles and property of third parties, arising from the use or misuse of the Vehicle by the Hirer, any Authorised Drivers, person whom the Hirer permits or allows to drive the Vehicle, invitee of the Hirer or passengers in the Vehicle during the Term of Hire, to the extent that such loss, damage or costs have been caused by or contributed to by the Hirer, any Authorised Driver, any person the Hirer permits or allows to drive the Vehicle, any invitee of the Hirer or any passenger in the Vehicle, provided that the Hirer’s liability may be reduced to the amount of the relevant Excess Reduction Cover in respect of an incident subject to the terms and conditions of the Agreement.
c) Subject to this clause (e), the Hirer agrees to release and indemnify JUCY from and against all actions, claims, demands, losses, damages, costs, expenses, harm or other misadventure which the Hirer may suffer or incur or become liable for as a result of any use of the Vehicle in breach of the Agreement, any reckless or negligent act, error or omission of the Hirer, any Authorised Driver, invitee of the Hirer or passenger in the Vehicle or any misuse of the Vehicle by the Hirer during the Term of Hire.
d) Notwithstanding any provision in the Agreement to the contrary, the Hirer is not liable to JUCY for any loss to the extent that it is caused by us (for example, through our negligence or breach of contract).
e) This clause will survive termination of the Agreement.
EXCESS REDUCTION OPTIONS
The Hirer may choose the Stress-Free, Chance it and Risk Taker options for excess reduction cover coverage of the Vehicle. The Bond payable in respect of the Vehicle or any incident shall be in accordance with the excess reduction package option selected by the Hirer at the time of Collection and specified in the Rental Agreement, being either of the “Stress Free”, “Chance It” or “Risk Taker” options and the excess applicable to such option will apply together with the appropriate rate of payment for such option.
EXCESS REDUCTION COVER
All Excess Reduction Options are subject to the provisions and exclusions set out below:
a) The Hirer may purchase and pay the daily rental rate for one of the Excess Reduction Options to reduce the Standard Excess payable by the Hirer under JUCY’s cover (‘Excess Reduction Cover’).
b) Subject to clause EXCESS REDUCTION EXCLUSIONS, the Hirer’s liability is covered by the relevant Excess Reduction Cover selected up to a maximum of $2,000,000.
c) The Hirer’s liability for damage applies in respect of each separate accident, incident or new damage, not each rental.
d) This clause does not apply if the Hirer rejects Excess Reduction Cover. If the Hirer elects not to use Excess Reduction Cover, the excess payable by the Hirer is the Standard (Risk Taker) Excess as per the Rental Agreement and is payable for each and every event involving the Vehicle.
EXCESS REDUCTION EXCLUSIONS
Excess Reduction Cover does not apply in the following events or in respect of the following fees, damages, expenses and/or costs and the Hirer will be fully liable for all fees, damages, expenses and/or costs as specified and/or which are associated with the relevant event:
a) The driver of the Vehicle is under the influence of alcohol or any drug that affects their ability to drive the Vehicle.
b) The Vehicle is in an unsafe or un-roadworthy condition that arose during the Term of Hire and such condition has caused or contributed to the damage or loss, and the Hirer or driver of the Vehicle was aware or ought to have been aware of the unsafe or un-roadworthy condition of the Vehicle.
c) The Vehicle is driven by any person not identified as an Authorised Driver in the Rental Agreement.
d) The Vehicle is damaged as a result of submersion in water, including as a result of crossing creeks, rivers, flooded fords, salt water or on beaches, driving through low plain flooded areas or if there was a reasonably foreseeable risk of the Vehicle’s submersion in water (for example, while parked in a below ground parking garage).
e) The Vehicle is used in any off road conditions. Off road conditions include: fire trails, beaches, sand, tracks, fields or paddocks. The only exception to this is reasonable use of access roads to recognised commercial campgrounds.
f) The Vehicle is driven when a warning light appears or where the coolant temperature gauge enters a red zone (High).
g) The use of roof racks and snow chains on the Vehicle where such roof racks or snow chains have not been hired through JUCY.
h) The Vehicle including its accessories and spare parts is damaged as a result of incorrect fitting or use of snow chains or ski/snowboard racks, roof racks or bicycle racks
i) The Vehicle is driven on a road or ski resort access road without snow chains when snow chains are required to be fitted by the relevant local authority, Transit New Zealand, NZ Police or the relevant ski resort
j) The costs to replace keys which have been lost, broken or damaged, the cost of retrieval of keys which have been locked inside a Vehicle.
k) All costs as a result of breakages, loss, theft or defacement of the Vehicle’s interior and accessories caused by or contributed to by the Hirer, any Authorised Driver, any person the Hirer permits or allows to drive the Vehicle, any invitee of the Hirer or any passenger in the Vehicle.
l) RISK-TAKER or CHANCE-IT Excess Reduction Cover does not cover any theft or attempted theft of the Vehicle or its contents resulting in damage where reasonable precautions were not taken to protect against that theft or attempted theft.
m) JUCY recommends the Hirer does not leave valuables in the Vehicle and JUCY strongly recommends that the Hirer ensures they take out the highest level of travel insurance as there is no cover for loss of or damage to personal belongings.
n) All damage and costs caused by or in connection with reckless conduct or wilful misconduct of the Hirer or an Authorised Driver or any invitee of the Hirer or passenger in the Vehicle. For example, Excess Reduction Cover does not apply in connection with any incidents involving sitting or standing on the bonnet, boot or roof of the Vehicle or propelling an object from the Vehicle.
o) If the Vehicle is wilfully or recklessly damaged or is lost as the result of the wilful or reckless actions of the Hirer or an Authorised Driver or any invitee of the Hirer or passenger in the Vehicle (Note: wilful or reckless damage includes fire, any punctures or damage to tyres or rims caused by or contributed to by the Hirer, any Authorised Driver, any person the Hirer permits or allows to drive the Vehicle, any invitee of the Hirer or any passenger in the Vehicle, burning out a clutch and any damage arising from using the Vehicle to propel any other vehicle).
p) Except where JUCY is in breach of the Agreement, the costs relating to delivery of a replacement Vehicle required as a result of any of the exclusions listed in this clause.
q) Any costs associated with the incorrect use of fuel or the use of:
(a) fuel (fuel being diesel or petrol);
(b) the use of Bio-Diesel which should not be used; or
(c) water; or
(d) other contamination of fuel or water of the Vehicle.
r) The cost to retrieve or recover a Vehicle back to road level, which may include, but is not limited to a Vehicle that has become bogged, submerged, caught, trapped, stuck or restricted in anyway.
s) If the Vehicle is involved in a single vehicle rollover or the roof of the Vehicle is damaged as a result of any single vehicle incident or accident, regardless of any Excess Reduction Cover chosen by the Hirer, the Hirer must pay JUCY and is responsible to JUCY for all costs and damages arising in respect of such rollover, incident or accident. The Hirer’s liability under this clauses is limited to an amount of $5,000. For the purposes of these terms and conditions a single vehicle “rollover” includes any incident or accident where the Vehicle has rolled, tipped or fallen over and this has caused damage to the Vehicle, including to the roof and/or sides of the Vehicle.
t) The Vehicle is operated in any race, speed test, rally or contest or the Vehicle is used for the purpose of reward (for example, as a taxi or courier vehicle) or the Vehicles is used in any driver license test.
u) The Vehicle is driven by any person who at the time when that person drives the Vehicle is disqualified from holding or has never held a driver’s licence appropriate for that Vehicle or such person is not legally entitled to drive the Vehicle in New Zealand.
v) The Vehicle is operated on any of the following roads: Ninety Mile Beach (Northland), Ball Hutt Road (Mt Cook) or Skippers Road (Queenstown).
w) The Vehicle is operated outside the Term of Hire or any agreed extension of that term.
x) If a driver of the Vehicle is convicted of any driving offence under New Zealand law where the Vehicle, property or any other vehicle is damaged in circumstances which are illegal in New Zealand.
y) It is agreed between JUCY and the Hirer that section 11 of the Insurance Law Reform Act 1977 shall apply with respect to the above exclusions as if this clause constitutes a contract of insurance.
z) If the Vehicle is loaded or is being loaded in excess of the manufacturer’s specifications.
ADDITIONAL HIRE COSTS
a) The first driver is free. If the STRESS-FREE Excess Reduction Cover is taken, then the second specified driver is also free. All other Additional drivers may be specified for a fee of $1 per day per driver
b) Subject to approval by JUCY, one-way rentals are available at all branch locations. A one-way fee may apply and will be quoted at the time of booking
c) Baby seats, roof racks and snow chains can be requested at the time of reservation at a cost of $40 each per rental. All items are subject to availability.
d) When returning Vehicles after hours please note that Vehicles must be returned to the branches, not the airport terminal car parks. The Vehicle also remains the responsibility of the Hirer until such time as JUCY takes back possession of the Vehicle during standard operational hours.
e) A $12 premium location fee applies for all bookings collecting from Auckland Airport, Wellington and Christchurch Airport, NZ$17 premium location fee from Dunedin Airport and NZ$95 premium location fee from Queenstown Airport.
f) An additional location fee of NZ$195 applies to all Casa’s picking up or dropping off in Queenstown. If the pick up and drop off occurs in the same city, only one location fee will apply. This is in addition to the one-way fee if applicable.
g) A Diesel Road User Tax applies to all diesel vehicles in New Zealand. The tax will be calculated and charged upon return of the Vehicle hire based on the kilometres travelled during the hire. The cost can be obtained from the Reservations or branch team members. JUCY reserves the right to amend the Diesel Road User Tax upon Government intervention.
h) After Hours pickups are available on request only. Fees may apply for After Hours pickups at Auckland Airport, Christchurch, Wellington and Dunedin Airport. At Auckland Airport the Hirer is responsible for airport car parking costs. For all After Hours pickups a Rental Agreement (including copies of all drivers’ licences) must be completed and returned to JUCY at least 48 hours prior to travel.
i) GPS - (SATELLITE NAVIGATION UNIT) / Skoot
(i) The Hirer will return the GPS/Skoot device and is liable for misplacing or damaging the GPS unit, Skoot device, mount, charger and carry case to a maximum charge of $700.
(ii) JUCY is not responsible for any harm, damage, loss, theft, or misadventure that occurs as a result of the use or misuse of the GPS unit/ Skoot device
(iii) The Hirer agrees to follow all safety and usage guidelines provided by the device and/or JUCY.
• Premium Location Fee
• Auckland Airport, Wellington and Christchurch Airport $12
• Dunedin and Queenstown Airport $17 & $95
The Premium Location Fee covers the operating costs associated with being on airport premises for the convenience of our customers.
All bookings for Auckland Airport, Wellington Airport and Christchurch Airport will be charged a $12 Premium Location Fee
All CAR bookings for Queenstown Airport and Dunedin Airport will be charged a $17 Premium Location Fee
All CAMPER bookings dropping off or picking up from Queenstown Airport will be charged a Queenstown Location Fee of $95
• Large Vehicle Location Fee -A $195 large vehicle location fee will be charged with CASA and CASA PLUS hires picking up and dropping off in Queenstown. This includes the Premium Location Fee if picking up in Queenstown. If picking up in Christchurch or Auckland that locations Premium Location Fee will apply
• One Way Fee
• A one-way fee of $195 applies to all Campa bookings for travel between the north and south Islands from the 20th December until the 31 March. JUCY reserves the right to apply a one-way fee at other times and in other categories. Prior notice will be given, In such a case the fee won’t apply to existing bookings.
• One way hires between Auckland City and Auckland Airport may incur a $45 relocation fee.
• Credit Card Fee
• Visa/Mastercard 2%
• American Express 4%
• Visa/Mastercard Debit Card 2%
TYPES OF PAYMENT ACCEPTED
JUCY accept the following methods of payment from the customer:
• Credit Cards (Visa/Mastercard/American Express)
• Debit Cards (Visa/Mastercard)
• NZD Cash
• NZ Eftpos Card
The vehicle may only be hired and driven by an authorised driver in the Rental Agreement, and only if: they hold a valid driver’s licence in English, which must be presented to JUCY at the time of collection of the vehicle.
Only persons 18 years and over may be an authorised driver.
If the licence of an authorised driver is not in English it must be accompanied by an accurate English translation of the whole licence including any conditions. The translation must be provided by an NZ Transport Agency approved translator, diplomatic representative at a high commission, embassy or consulate or authority that issued the licence. An international driving permit or licence issued in accordance with a UN Convention on Road Traffic may be acceptable as a translation. An International Driver Licence or permit must always be accompanied by an original and current driver licence.
Please note any non-New Zealand licence classified as or comparable to a restricted licence or probationary licence will be accepted, e.g. A Green P licence. However, the authorised driver agrees to be bound by any restrictions or conditions imposed on or in connection with that licence and is aware that any excess reduction cover may be voided and the Agreement may be terminated if such restrictions or conditions are not adhered to.
Freedom Camping (i.e. camping in public places) is allowed in numerous parts of New Zealand but not recommended.
The JUCY Condo, Chaser and Casa are certified as a self-contained Campa so your customers are legally entitled to Freedom Camp (although JUCY does not condone this) in areas designated as such for the locally prescribed period of time.
IMPORTANT CLAUSES FROM THE JUCY CUSTOMER TERMS & CONDITIONS
• Vehicles are provided in a clean and tidy manner and should be returned in a similar state. Animals and smoking are not permitted in the Vehicle. A cleaning fee of up to $250 may apply.
• If the Vehicle is returned late, a full day hire applies for each day until the Vehicle is re-turned. An additional late return fee may also apply.
• There will be no refunds for early return and additional fees will apply if the Vehicle is returned to an alternative location without prior approval from JUCY in writing
• Where the Vehicle is involved in a single vehicle roll over or the roof of the Vehicle is damaged as a result of any single vehicle incident or accident the Hirer is liable for costs of up to $5000.
• Failure to return the Vehicle with full petrol, diesel and/or LPG tanks (as applicable) will incur a $20 administration fee plus the cost of refilling the fuel -
• JUCY should be notified of any accident, mechanical breakdown or equipment failure within 24 hours of it occurring
• JUCY does not cover loss or damage to any personal belongings.
• A fee of $500 will be charged for failure to empty the grey water or toilet cassette (if applicable) prior to returning the Vehicle.
• The hirer is liable for all costs associated in replacing keys, which have been lost, broken or damaged and/or the cost of retrieval of keys which have been locked inside a Vehicle. Please note a replacement key could be up to $1,000 plus associated costs to the event.
• A Damage Administration fee of $75 will be applied for processing each damage claim. This fee applies to all damage claims regardless of whether the Hirer elects to use JUCY Excess Reduction Cover or has made their own travel insurance arrangements.
• The Hirer acknowledges and agrees that the Vehicle may only be driven during the Term of Hire by the person(s) specified as authorised driver(s) in the Rental Agreement or agreed to later by JUCY.
TOLL NOTICES AND INFRINGEMENT FEES
a) The Hirer is liable for all infringement notices received in respect of offences committed during the Term of Hire, including in connection with any fines or charges for traffic offences and speeding offences, any failure to comply with directions given by a traffic signal, any toll offences, any parking offences and freedom camping offences.
b) In the event that JUCY receives notice of an infringement and/or fine, JUCY may (in its absolute discretion) itself, or JUCY may engage a subcontractor to, either:
(i) transfer that infringement and/or fine into the Hirer’s name and charge the Hirer an administration fee for each infringement incurred of $60 for costs associated with the process; or
(ii) Debit the Hirer’s credit card for the amount of the infringement and/or fine and charge the Hirer an administration fee for each infringement or fine processed at a rate of $60 per infringement or fine being in respect of costs associated with the process.
c) The Hirer is hereby notified that, if JUCY (itself or by its appointed subcontractor) proposes to debit the Hirer’s credit card for an infringement and/or fine:
(i) JUCY will send (or have sent) to the Hirer, including by email to the address set out in the Rental Agreement, a copy of the relevant infringement or fine notice and any reminder notice as soon as practicable after it is received by JUCY;
(ii) The Hirer may have the right to challenge, query or object to the alleged offence to the authority that issues the infringement notice or a court (details of the relevant process should be provided on any infringement notice or fine);
(iii) The Hirer may have the right to seek a court hearing (within such time as specified in the notice of infringement or fine); and
(iv) The Hirer has the right to dispute the matter with the credit card issuer.
JUCY’S LIABILITY AND OBLIGATIONS
a) JUCY shall hire the Vehicle and supply any services pursuant to the Agreement:
i) only on the terms and conditions expressly set out in the Agreement; and
ii) subject to non-excludable rights under consumer protection laws.
b) Except as set out in the paragraphs below, JUCY accepts its liability to you for breach of contract or negligence under the principles applied by the courts and for breach of any non-excludable rights under consumer protection laws.
c) As the hire of the Vehicle and any services JUCY may provide pursuant to the Agreement is provided to the Hirer for the primary purpose of personal, domestic or household use, JUCY does not accept liability to the Hirer for losses that result from the use of the Vehicle or any of JUCY’s services in connection with the conduct of a business. However, JUCY will accept that liability if it cannot be excluded under any legislation. If that liability cannot be excluded but can be limited under any legislation, JUCY limits its liability to resupplying, repairing or replacing the Vehicle or services (or payment of the cost of resupply, repair or replacement) where it is fair and reasonable to do so.
d) JUCY is not liable for any loss to the extent that it is caused by the Hirer (for example, through the Hirer’s negligence or breach of contract and/or the occurrence of any of the events in clause EXCESS REDUCTION EXCLUSIONS.
e) JUCY is not liable for any loss to the extent that it results from the Hirer’s failure to take reasonable steps to avoid or minimise the Hirer’s loss.
f) JUCY is not liable for any loss caused by JUCY failing to comply with its obligations in relation to the hire of the Vehicle or provision of any services where such loss is caused by events outside its reasonable control (such as a failure in equipment that is not owned or operated by us, an industrial strike or an act of God).
g) The liability JUCY accepts to the Hirer under this clause includes liability for our agents according to the principles of vicarious liability at common law.
h) This clause will survive termination of the Agreement.
MECHANICAL REPAIRS, ACCIDENTS AND EQUIPMENT FAILURE
a) If there is an accident, equipment defect or mechanical failure of the Vehicle during the Term of Hire, the Hirer must notify JUCY as soon as practicable and in any event within 24 hours from the time the Hirer has knowledge of the defect or failure in order to give JUCY the opportunity to rectify the problem during the Term of Hire. Please call JUCY by telephone on Toll Free.
b) JUCY reserves the right not to accept liability for any claims submitted after the period specified in this clause (a) unless the Hirer is able to give a reasonable excuse (in the absolute discretion of JUCY) as to the failure to provide notice within such period.
c) All vehicles are registered with the Automobile Association (AA) for 24 hour roadside assistance. Phone AA Toll-Free 0800 734 543.
This service covers all Mechanical and Non-Mechanical breakdowns. All Mechanical breakdowns are covered by JUCY relevant Roadside Assistance program and include the following:
All Non-Mechanical breakdowns are subject to the relevant call out fees being charged by the AA directly to the Hirer and are not covered by Stress-Free Excess Reduction Cover and include but are not limited to the following:
Out of fuel / incorrect fuelling of the Vehicle.
Wheels and tyres.
Keys being lost, broken or locked inside the vehicle.
A breakdown as a result of damage caused in an accident, including salvage.
The AA service operates 24 hours, however for mechanical repairs outside office hours (including weekends and public holidays), some delays may occur.
d) In the event of any accident or incident involving the Vehicle, the Hirer must:
(i) notify JUCY of the full circumstances as soon as practicable and in any event within 24 hours from the time of the accident or incident;
(ii) notify the appropriate New Zealand Emergency Services (Police, Ambulance, Fire) by calling ‘111’ if the accident or incident involves an injury;
(iii) record full details of all parties, witnesses to, and vehicles involved in, the accident or incident;
(iv) prepare a written statement of the facts signed by all parties; and
(v) obtain a copy of any relevant Police report.
e) In the event of an accident or incident involving the Vehicle, the Hirer must not:
(i) make any admission of liability; or
(ii) arrange or undertake any repairs or salvage without JUCY’s prior authority except to the extent that repairs or salvage are necessary to prevent further damage to the Vehicle and/or to other property.
f) The availability of a replacement Vehicle is not guaranteed and is subject to availability, Hirer’s location, accident liability and remaining hire duration.
g) Additional Hirer charges may be incurred including as follows:
(i) if a replacement Vehicle is required as a result of an accident, the Hirer is responsible for making their own way to the relevant JUCY branch or pickup location;
(ii) the Hirer is responsible for the cost of transporting the Hirer and any accompanying passengers away from the accident location;
(iii) Provided JUCY has complied with this clause (a), the Hirer must pay for any costs relating to delivery of a replacement Vehicle required as a result of any of the exclusions listed in clause EXCESS REDUCTION EXCLUSIONS. These costs apply irrespective of any Excess Reduction Cover applicable to the Agreement.
(iv) In the event that a replacement vehicle is given due to an accident, any Excess Reduction Cover is not transferable to the replacement vehicle.
h) Without limiting any other provision of the Agreement, in the event of an accident, breakdown or equipment failure, whether or not a replacement Vehicle is available or accessible to the Hirer, JUCY will not be liable for any resulting accommodation or living expenses that are incurred, nor personal expenses for missed activities unless such accident, breakdown or equipment failure has been caused by or contributed to by a breach of the Agreement by or the negligent act, error or omission of JUCY.
i) Any mechanical or towing expenses required for the Vehicle must be authorised by JUCY prior to the repairs or towing taking place or permitted in accordance with this clause, otherwise, JUCY reserves the right to hold the Hirer liable for such costs.
j) No replacement Vehicle will be provided without receipt of a completed damage claim form where one is required by JUCY. An additional Damage Administration fee of $75 will be applied for processing each damage claim. This fee applies to all damage claims regardless of whether the Hirer elects to use JUCY Excess Reduction Cover or has made their own travel insurance arrangements.
k) If any compensation is approved by JUCY due to an accident, breakdown or equipment failure, JUCY by agreement may compensate the Hirer the proportionate daily rental rate for the period during which the Vehicle could not be used for its intended purpose. Please note that daily Excess Reduction Cover costs will not be included in any compensation.
RETURN OF THE VEHICLE
a) The Hirer shall at or before the expiry of the Term of Hire, deliver the Vehicle (including Vehicle keys) to the Return Location stated in the Rental Agreement, or, subject to these Terms and Conditions, obtain JUCY’s consent to the amendment or continuation of the hire. (Note: No refund is available to the Hirer if the Vehicle is returned earlier than the Return Date stated in the Rental Agreement).
b) In the event of any unauthorised extension to the Return Date, JUCY reserves the right to charge the current daily rental rate for each day until the Vehicle is returned and an additional late return fee of up to $500. In the event of any unauthorised change to the Return Location, JUCY reserves the right to charge an additional relocation fee of up to $500.
c) JUCY may charge the Hirer a cleaning fee of up to $250 if, in the reasonable opinion of JUCY, the Vehicle is not returned in a clean and tidy condition.
d) JUCY may charge the Hirer a fee of up to $500 for failure by the Hirer to empty the grey water or toilet cassette (if applicable) from the Vehicle.
e) Except where the Hirer has pre-purchased gas or fuel, failure to return the Vehicle with full petrol, diesel and/or LPG tanks will result in a $20 administration fee in addition to the cost of refilling the fuel.
BREACH OF CONTRACT/TERMINATION
The Hirer agrees that JUCY shall have the right to refuse any rental and/ or terminate the hire and take immediate possession of the Vehicle, without notification to the Hirer, if:
(i) the Hirer fails to comply with any of the material terms and conditions of the Agreement, particularly clause HIRER’S OBLIGATIONS;
(ii) the Hirer has obtained the Vehicle through fraud or misrepresentation;
(iii) if the Vehicle is damaged; or
(iv) in the reasonable opinion of JUCY and/or the NZ Police the Authorised Driver(s) do not have sufficient skill or experience to operate the Vehicle in a safe manner or the safety of the passengers or the Vehicle is at risk.
In such event the Hirer will: (a) not be entitled to a refund of part of the rental charges; and (b) be responsible for the payment of any towing costs to return the Vehicle to the Return Location plus a fee to cover the reasonable costs of JUCY in arranging the return of the Vehicle up to a maximum of $100. The termination of the hire under this clause shall be without prejudice to the other rights of JUCY or the Hirer under the Agreement or otherwise at law.
EXCHANGE RATE / CURRENCY FLUCTUATIONS
All transactions are conducted in New Zealand dollars or where currency choice is available. Due to exchange rate fluctuations, there could be variance between the amount initially debited against the customer’s credit card and the amount refunded at the expiration of the rental period. JUCY is not liable for such variations.
RELEASE AND INDEMNITY OF JUCY RENTALS
a) The customer releases JUCY, its employees and agents, from any liability to the customer (regardless of who is at fault), for any loss or damage incurred by the customer by reason of rental, possession or use of the vehicle.
b) The customer hereby indemnifies and shall keep indemnified JUCY, its employees and agents, against any claims, demands and expenses (including legal costs) incurred or sustained by them or any of them by reason of the customer’s use and/or possession of the vehicle.
c) Any indemnity required of the customer shall not operate to indemnify JUCY in respect of any negligent act by JUCY.
RATE / TERMS & CONDITIONS
Are subject to change without notice
Any information requested from the customer is to enable JUCY to assess the customer’s request to hire a vehicle and to administer the contract. The customer does not have to supply this information, but if the customer does not, then JUCY is unable to hire the vehicle. The customer acknowledges that JUCY will collect, hold and use the customer’s personal information for purposes related to the hire of the vehicle and the provision of related customer services, including direct marketing and assessing customer satisfaction with products and services provided by JUCY and for the purposes of enforcing JUCY rights under the agreement, including under clause 6. The customer further acknowledges that such personal information may be disclosed to debt collection agencies in the event that the customer defaults in the payment of any monies owing to JUCY, or other parties involved in an accident with the vehicle while on hire to the customer; or VMS (New Zealand) Limited and its related entities and any other agents responsible for the processing or handling of infringement fnes as agent for and on behalf of JUCY; and the customer hereby authorises the disclosure of their personal information for such purposes. The customer has the right to obtain from JUCY confrmation of whether or not JUCY holds personal information of the customer and has the right to access any such information.
Information is correct at time of printing but is subject to change without notice.Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant supplier at the earliest possible time. This will allow the supplier to remedy any issues and minimise any inconvenience to you. If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.95% credit card or debit card surcharge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.