Jucy Campervan Rentals NZ information
Jucy Campervan Rentals NZ Rental Terms
IMPORTANT INFORMATION ABOUT YOUR RENTALS
On arrival, you will be required to sign a rental agreement with the operators of Jucy Campervan Rentals NZ. Here is a summary of their terms and conditions.
1. CONSUMER RIGHTS STATEMENT
All of the Hirer’s rights set out in this Agreement are in addition to your rights as a consumer pursuant to applicable consumer protection laws, including the New Zealand consumer law. Such rights are not excluded, restricted or modified by operation of this Agreement. The Hirer may find out more about the Hirer’s rights from consumer organizations and bodies including New Zealand Consumer Affairs. Please contact us if you have any questions about these terms and conditions.
In this Agreement, unless the context clearly indicates otherwise:
means any Confirmation and/or the Rental Agreement;
means the amount paid by the Hirer on pick-up of the Vehicle to cover any liability or other amounts owned by the Hirer under this Agreement;
means the collection point for the Vehicle specified in the Confirmation and/or Rental Agreement;
means the confirmation of the Hirer’s booking from JUCY confirming Vehicle type, Fee, Bond, Term of Hire, Start Date, Return Date, Collection Point and Return Location;
means a credit card or debit card
‘Excess Reduction Cover’
means the excess reduction cover described in clause 9 which only applies if it is specified in the Rental Agreement;
daily rental costs and any additional fees as agreed.
means the person or persons nominated as the customer/hirer/ Authorised Driver and any person whose credit card is presented for payment of the Hirer’s charges;
means JUCY Rentals NZ Limited;
means the document entitled Rental Agreement which has been signed for and on behalf of the Hirer and the Terms and Conditions;
in respect of the Vehicle, means the return location specified in the Confirmation and/or Rental Agreement;
‘Terms and Conditions’
means the terms and conditions set out in this document; and
means the Vehicle hired by the Hirer and includes tyres, tools, accessories, and all other equipment, documents or additional hire items related to the Vehicle and any replacement or substitute Vehicle that may be provided.
3. RENTAL DURATION
The term of hire (‘Term of Hire’)
in respect of the Vehicle shall com-mence at the time and date specified in the Rental Agreement (‘Start Date’)
and cease at the time and date specified in the Rental Agreement (‘Return Date’)
. Car charges are calculated on a 24-hour basis. On the Return Date, the first hour late is free; after the first hour late a full day hire applies. Campervan charges are calculated on a calendar day basis. When calculating the number of days the Vehicle is rented, the Start Date is counted as day one of the rental, regardless of pick-up time. The Return Date is counted as the final day of the rental regardless of drop off time.
Minimum rental periods are subject to change, and any such change will be notified to the Hirer prior to Confirmation and once a Confirmation has been received by the Hirer, JUCY may not alter the minimum rental period for that booking.
RATES, AMENDMENTS AND CANCELLATION CONDITIONS
This Agreement and the rates and conditions quoted in our website, brochures and/or documentation are subject to change without notice. However (subject to changes in legislation or system generated errors) JUCY will not alter this Agreement or the rates or conditions applicable to the Hirer’s rental once the Hirer has received Confirmation, unless the booking is amended at the Hirer’s request.
All amendments to a booking are subject to availability and approval by JUCY. If a reservation, Return Location, category or Vehicle type, Collection Point, Start Date or Return Date is amended prior to collec-tion by the Hirer, the applicable rate for the Vehicle may in the absolute discretion of JUCY be re-calculated to the new rate applicable at time of amendment, the Hirer will be advised of any change in rate at the time. Rate recalculations are based on the rate at the time of reservation or the new rate at the time of amendment.
Subject to clause 4(e), if the Hirer requests to voluntarily downgrade their Vehicle type from the reserved category of Vehicle, the Hirer will not be entitled to any refund from JUCY.
All changes to a booking, including extensions to the Return Date, are subject to availability and approval by JUCY and must be requested through JUCY’s reservations team at least 48 hours prior to the Return Date or any agreed extension thereof. In the event of any unauthorised extension to the Return Date, the Hirer shall pay the current daily rental rate for each day until the Vehicle is returned and an additional late return fee of such amount JUCY nominates as its reasonable costs in connection with such unauthorised extension being not more than $500. In the event of any unauthorised change to the Return Location, the Hirer shall pay a relocation fee as determined by JUCY acting reasonably but in any event not in excess of $500.
If you cancel your booking the initial deposit is not refundable. In addition to this, the following fees may apply.
If you cancel between 4
days before pick up you will be charged 20%
of the cost of rental.
If you cancel less than 4
days before pick up or are a no show, you will be charged 100%
of the cost of rental.
If you cancel more than 25
days before pick up, there are no further costs.
5. PERSONS WHO MAY DRIVE THE VEHICLE
The Vehicle may only be hired and driven by the persons specified as an authorised driver in the Rental Agreement, and only if: they hold a current and full driver’s licence appropriate for the Vehicle in English, which must be presented to JUCY at time of collection of the Vehicle (‘Authorised Driver’). Only persons 18 years and over may be an Authorised Driver in respect of a Vehicle. If the licence of an Authorised Driver is not in English it must be accompanied by an accurate English translation of the whole licence including any conditions. The translation must be provided by an NZ Transport Agency approved translator, dip-lomatic representative at a high commission, embassy or consulate or authority that issued the licence. Such translation must be provided to JUCY prior to collecting the Vehicle. An international driving permit or licence issued in accordance with a UN Convention on Road Traffic may be acceptable as a translation. An International driver licence or permit must always be accompanied by an original and current driver licence.
Please note a NZ restricted licence and Australian Green P licence will be accepted. However, if the Authorised Driver’s licence has any restrictions or conditions imposed on or in connection with that licence the Authorised Driver shall ensure that such conditions are complied with and the Authorised Driver is aware that any Excess Reduction Cover may be voided and this Agreement may be terminated if such restrictions or conditions are not adhered to. A Learners licence or comparable will not be accepted.
Once the Vehicle has been collected, if any additional persons wish to drive the Vehicle, they must call into a JUCY branch to get JUCY’s prior approval and they must comply with clauses (a) and (b) above.
6. HIRER’S OBLIGATIONS
The Hirer acknowledges having received the Vehicle in a clean condition, with a full fuel tank and full bottle of gas (if applicable). The Hirer will return the Vehicle in a clean condition with a full fuel tank and a full bottle of gas (if applicable, and subject to any pre-purchase fuel and/ or pre-purchase gas option being taken), on the Return Date at the time and at the Return Point set out in the Rental Agreement.
The Hirer must ensure that all reasonable care is taken in handling and parking the Vehicle and that it is left securely locked when not in use.
The Hirer must ensure that the recommended levels are main-tained with respect to the water in the radiator and battery, the oil and the tyre pressures of the Vehicle.
Smoking and/or animals (excluding registered guide or assistance dogs) are not permitted in the Vehicle at any time. If this condition is breached, the Hirer must pay to JUCY a cleaning fee determined by JUCY in its reasonable opinion and being not more than $250.
The Hirer must ensure that all Authorised Drivers comply with and all Authorised Drivers are aware they are bound by this Agreement.
All Authorised Drivers must carry their driver’s licence with them when driving the Vehicle.
In the event of any damage to or accident involving the Vehicle during the Term of Hire, the Hirer must notify JUCY of the full circumstances of the damage as soon as practicable (being not more than 24 hours) from the time the Hirer has knowledge of the damage.
If there is an equipment defect or mechanical failure of the Vehicle during the Term of Hire, the Hirer must notify JUCY as soon as prac-ticable, and in any event within 24 hours, from the time the Hirer has knowledge of the defect or failure so as to give JUCY the opportunity to rectify the problem during the Term of Hire and ensure the problem does not escalate. JUCY does not accept liability for any claims submit-ted after this period.
The Hirer must ensure that a copy of this Agreement is kept in the Vehicle throughout the Term of Hire and produced without delay for inspection on demand by an enforcement officer.
The Child Restraint Law stipulates that children under 7 must be properly restrained in an approved child restraint. It is the Hirer’s responsibility to ensure the child restraint is installed correctly not JUCY’s. It is strongly recommended by Land Transport New Zealand that children should be seated in the rear of Vehicles.
It is the Hirer’s responsibility to be aware of and act in compliance with all the New Zealand Transport Agency rules and regulations.
The Hirer shall not use or permit the Vehicle to be used for the trans-port of passengers for hire or reward, unless the Vehicle is hired with the knowledge of JUCY for use in a passenger service licensed under Part 4A of the Transport Service Licensing Act.
The Hirer shall not:
The Hirer must ensure that no persons interfere with the odometer or speedometer, or (except in an emergency) any part of the engine, transmission, and braking and/or suspension systems of the Vehicle.
drive or use the Vehicle (or permit the Vehicle to be driven or used) otherwise than in a prudent and cautious manner. For the purposes of these terms and conditions, a single vehicle rollover shall be considered a breach of this clause 6(l)(i);
Sublet or hire the Vehicle to any other person;
Permit the Vehicle to be operated outside the Hirers authority;
Operate the Vehicle, or allow it to be operated, in circumstances that constitute an offence against section 56, 57, 57AA, 57A or 58 of the Land Transport Act 1998 (“Act”).
Operate the Vehicle, or permit it to be operated in any race, speed test, rally or contest;
Operate the Vehicle or permit it to be operated in breach of the Act, Transport Act 1962, Land Transport (Road User) Rule 2004 or any other Act, regulations or bylaws including New Zealand Transport Agency rules relating to road traffic;
Operate the Vehicle or permit it to be operated for the transport of more than the number of passengers or more than the gross vehicle mass specified in the certificate of loading for the Vehicle;
Drive or permit the Vehicle to be driven by any other person that is not the holder of a current driver’s licence appropriate for the Vehicle; or
Use the Vehicle for the purpose of a courier or delivery service.
The Hirer confirms that all information supplied by them to JUCY in connection with this Agreement is true and accurate and the Hirer will immediately notify JUCY of any change to the information.
The primary concern of JUCY is the well-being of the Hirer and the occupants of the Vehicle and, for safety purposes, JUCY reserves the right, at its sole discretion, to restrict Vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of hire period. JUCY will advise you on pick up of any travel restrictions known at that time.
The Hirer must ensure that snow chains are fitted correctly, so as not to cause damage to the Vehicle, person or property, when required due to the road conditions during the winter season (June-October) or on roads as advised by the relevant local authority, Transit New Zealand, NZ Police or the relevant ski resort. Vehicles driven around the Queenstown Lakes District Council area or taken on the Milford Road during the winter season should carry chains as the Hirer may be fined for not fitting them when required.
PAYMENT BY HIRER
Prior to collection of the Vehicle, the Hirer must pay JUCY in full the Fees, excess amount/bond (‘Bond’) and any other amounts specified in the Rental Agreement and present a credit card in the Hirer’s name that is acceptable to JUCY for payment of such amounts. Subject to the terms and conditions of this Agreement, the Hirer agrees to pay on de-mand any additional fees and costs that are incurred by the Hirer or are payable by JUCY in connection with the hire of the Vehicle by the Hirer including parking charges and fines, toll road charges and fines, camping charges and fines, speeding and other traffic offence fines, late return fees, relocation fees, and cleaning fees. In addition, the Hirer authorises JUCY to debit the Hirer’s credit card for those additional costs which become apparent following the Term of Hire.
The Hirer must pay for all petrol or diesel (but not oil) used in the Vehicle during the Term of Hire, except where the Hirer has paid a pre-purchased fuel option.
From 1 February 2020, all Jucy customers will receive 6c off per litre of their fuel at Z Petrol stations.
The following credit cards will be accepted: Visa, MasterCard & American Express. A credit card administration fee of 2% applies for the use of Visa and MasterCard and 4% applies for the use of American Express for payment and Bond purposes. The credit card administration fee will not be refunded if the Hirer cancels the booking.
Some banks and credit card providers may impose fees for certain transactions, including currency conversion fees. Any fees and other charges which may be changed to the Hirer or the Hirer’s bank or credit card provider will be the Hirer’s sole responsibility, and for the avoid-ance of doubt, are not included in any rate or sum provided by JUCY.
The Hirer accepts the risk of any currency exchange rate fluctuations (including in relation to refunds and return of Bonds) and accepts that JUCY has no control over any currency conversion rates or fees.
If a credit card is presented as payment, the credit card holder is jointly and severally liable as a Hirer. The Hirer agrees that:
If multiple persons are described as the Hirer in the Rental Agreement, each person is jointly and severally responsible for all fees, charges and other obligations pursuant to this Agreement.
JUCY shall be entitled to retain the Hirer’s credit card details in accordance with the Payment Card Industry – Data Security Standard and to take any action to recover from the Hirer’s credit card all amounts due by the Hirer pursuant to this Agreement, including any amounts due in respect of damage to the Vehicle or property of a third party and all other additional charges as set out in this Agreement and as listed in clauses 3, 7,11, 12, 14, 15, 16, 17 and 18; and
JUCY may process credit card charges relating to the Rental Agreement up to 6 months after the Term of Hire.
Subject to clause 8(e), the Hirer is liable to JUCY for and indemnifies JUCY against:
Subject to clause 8(e), the Hirer agrees to release and indemnify JUCY from and against all actions, claims, demands, losses, damages, costs, expenses, harm or other misadventure which the Hirer may suffer or incur or become liable for as a result of any use of the Vehicle in breach of this Agreement, any reckless or negligent act, error or omission of the Hirer, any Authorised Driver, invitee of the Hirer or passenger in the Vehicle or any misuse of the Vehicle by the Hirer during the Term of Hire.
any loss of, or damage to, the Vehicle (including any accessories);
any consequential damage, loss or costs incurred by JUCY, including salvage costs, loss of ability to re-hire and loss of revenue; and
any loss of, or damage to, Vehicles and property of third parties, arising from the use or misuse of the Vehicle by the Hirer, any Authorised Drivers, person whom the Hirer permits or allows to drive the Vehicle, invitee of the Hirer or passengers in the Vehicle during the Term of Hire, to the extent that such loss, damage or costs have been caused by or contributed to by the Hirer, any Authorised Driver, any person the Hirer permits or allows to drive the Vehicle, any invitee of the Hirer or any passenger in the Vehicle, provided that the Hirer’s liability may be reduced to the amount of the relevant Excess Reduction Cover in respect of an incident subject to the terms and conditions of this Agreement.
Not withstanding any provision in this Agreement to the contrary, the Hirer is not liable to JUCY for any loss to the extent that it is caused by us (for example, through our negligence or breach of contract).
This clause 8 will survive termination of this Agreement.
EXCESS REDUCTION OPTIONS
The Hirer may choose the Stress Free, Chance it and Risk Taker options for excess reduction cover coverage of the Vehicle. The Bond payable in respect of the Vehicle or any incident shall be in accordance with the excess reduction package option selected by the Hirer at the time of Collection and specified in the Rental Agreement, being either of the “Stress Free”, “Chance It” or “Risk Taker” options, and the excess applicable to such option will apply together with the appropriate rate of payment for such option.
EXCESS REDUCTION COVER
All Excess Reduction Options are subject to the provisions and exclu-sions set out below:
The Hirer may purchase and pay the daily rental rate for one of the Excess Reduction Options to reduce the Standard Excess payable by the Hirer under JUCY’s cover (‘Excess Reduction Cover’).
Subject to clause 11, the Hirer’s liability is covered by the relevant Excess Reduction Cover selected up to a maximum of $2,000,000.
The Hirer’s liability for damage applies in respect of each separate accident, incident or new damage, not each rental.
This clause 10 does not apply if the Hirer rejects Excess Reduction Cover. If the Hirer elects not to use Excess Reduction Cover, the excess payable by the Hirer is the Standard (Risk Taker) Excess as per the Rental Agreement and is payable for each and every event involving the Vehicle.
EXCESS REDUCTION EXCLUSIONS
Excess Reduction Cover does not apply in the following events or in respect of the following fees, damages, expenses and/or costs and the Hirer will be fully liable for all fees, damages, expenses and/or costs as specified and/or which are associated with the relevant event:
The driver of the Vehicle is under the influence of alcohol or any drug that affects their ability to drive the Vehicle.
The Vehicle is in an unsafe or un-roadworthy condition that arose during the Term of Hire and such condition has caused or contributed to the damage or loss, and the Hirer or driver of the Vehicle was aware or ought to have been aware of the unsafe or un-roadworthy condition of the Vehicle.
The Vehicle is driven by any person not identified as an Authorised Driver in the Rental Agreement.
The Vehicle is damaged as a result of submersion in water, including as a result of crossing creeks, rivers, flooded fords, salt water or on beaches, driving through low plain flooded areas or if there was a reasonably foreseeable risk of the Vehicle’s submersion in water (for example, while parked in a below ground parking garage).
The Vehicle is used in any off road conditions. Off road conditions include: fire trails, beaches, sand, tracks, fields or paddocks. The only exception to this is reasonable use of access roads to recognised commercial campgrounds.
The Vehicle is driven when a warning light appears or where the coolant temperature gauge enters a red zone (High).
The use of roof racks and snow chains on the Vehicle where such roof racks or snow chains have not been hired through JUCY.
The Vehicle including its accessories and spare parts is damaged as a result of incorrect fitting or use of snow chains or ski/snowboard racks, roof racks or bicycle racks
The Vehicle is driven on a road or ski resort access road without snow chains when snow chains are required to be fitted by the relevant local authority, Transit New Zealand, NZ Police or the relevant ski resort
The costs to replace keys which have been lost, broken or damaged, the cost of retrieval of keys which have been locked inside a Vehicle.
All costs as a result of breakages, loss, theft or defacement of the Vehicle’s interior and accessories caused by or contributed to by the Hirer, any Authorised Driver, any person the Hirer permits or allows to drive the Vehicle, any invitee of the Hirer or any passenger in the Vehicle.
RISK-TAKER or CHANCE-IT Excess Reduction Cover does not cover any theft or attempted theft of the Vehicle or its contents resulting in damage where reasonable precautions were not taken to protect against that theft or attempted theft.
JUCY recommends the Hirer does not leave valuables in the Vehicle and JUCY strongly recommends that the Hirer ensures they take out the highest level of travel insurance as there is no cover for loss of or damage to personal belongings.
All damage and costs caused by or in connection with reckless conduct or wilful misconduct of the Hirer or an Authorised Driver or any invitee of the Hirer or passenger in the Vehicle. For example, Excess Reduction Cover does not apply in connection with any incidents involving sitting or standing on the bonnet, boot or roof of the Vehicle or propelling an object from the Vehicle.
If the Vehicle is wilfully or recklessly damaged or is lost as the result of the wilful or reckless actions of the Hirer or an Authorised Driver or any invitee of the Hirer or passenger in the Vehicle (Note: wilful or reckless damage includes fire, any punctures or damage to tyres or rims caused by or contributed to by the Hirer, any Authorised Driver, any person the Hirer permits or allows to drive the Vehicle, any invitee of the Hirer or any passenger in the Vehicle, burning out a clutch and any damage arising from using the Vehicle to propel any other vehicle).
Except where JUCY is in breach of this Agreement, the costs relating to delivery of a replacement Vehicle required as a result of any of the exclusions listed in this clause 11.
Any costs associated with the incorrect use of fuel or the use of: (a) fuel (fuel being diesel or petrol); (b) the use of Bio-Diesel which should not be used; or (c) water; or (d) other contamination of fuel or water of the Vehicle.
The cost to retrieve or recover a Vehicle back to road level, which may include, but is not limited to a Vehicle that has become bogged, submerged, caught, trapped, stuck or restricted in anyway.
If the Vehicle is involved in a single vehicle rollover or the roof of the Vehicle is damaged as a result of any single vehicle incident or accident, regardless of any Excess Reduction Cover chosen by the Hirer, the Hirer must pay JUCY and is responsible to JUCY for all costs and damages arising in respect of such rollover, incident or accident. The Hirer’s liabil-ity under this clauses is limited to an amount of $5,000. For the purpos-es of these terms and conditions a single vehicle “rollover” includes any incident or accident where the Vehicle has rolled, tipped (one or more wheels have left the ground) or fallen over and this has caused damage to the Vehicle, including to the roof and/or sides of the Vehicle.
The Vehicle is operated in any race, speed test, rally or contest or the Vehicle is used for the purpose of reward (for example, as a taxi or courier vehicle) or the Vehicles is used in any driver license test.
The Vehicle is driven by any person who at the time when that person drives the Vehicle is disqualified from holding or has never held a driver’s licence appropriate for that Vehicle or such person is not legally entitled to drive the Vehicle in New Zealand.
The Vehicle is operated on any of the following roads: Ninety Mile Beach (Northland), Ball Hutt Road (Mt Cook) or Skippers Road (Queenstown).
The Vehicle is operated outside the Term of Hire or any agreed extension of that term.
If a driver of the Vehicle is convicted of any driving offence under New Zealand law where the Vehicle, property or any other vehicle is damaged in circumstances which are illegal in New Zealand.
It is agreed between JUCY and the Hirer that section 11 of the Insurance Law Reform Act 1977 shall apply with respect to the above exclusions as if this clause constitutes a contract of insurance.
If the Vehicle is loaded or is being loaded in excess of the manufac-turer’s specifications.
If the RISK-TAKER or CHANCE-IT Excess Reduction Cover has been chosen, the Bond is payable by credit card only. Please note the relevant amount will be debited from the Hirer’s credit card immediately. Subject to (b) below, the Bond is fully refundable provided the Vehicle is re-turned on time on the Return Date and to the Return Point, undamaged with a clean interior and with a full fuel tank. For dispute resolution in respect of Bonds please refer to clause 22 of this Agreement.
The Hirer authorises JUCY to deduct from the Bond any amounts due by the Hirer to JUCY arising as a result of this Agreement, including the amount of any damage, the charges as set out in this Agreement and as listed in clauses 3, 7, 12, 14, 15, 16, 17 and 18. JUCY will give the Hirer notice, by contacting them at the email address specified in the Rental Agreement, of the deduction of such amounts.
JUCY reserves the right to retain all or part of the Bond for such period as JUCY may determine (acting reasonably) after the Term of Hire to cover the cost of un-notified damage, infringements or damage to third parties or their property. Once a refund is processed by JUCY, it may take five or more business days for the funds to become available.
In the event of an Excess Reduction Cover claim, to allow JUCY to de-termine who is at fault, the Bond may be retained by JUCY irrespective of who is at fault and such amount must be paid to JUCY (if not already held by JUCY) at the time the accident report is completed and not at the expiry of the Term of Hire. The Bond will be refunded only if JUCY is successful in recovering the complete cost of the damages from the third party. If JUCY is not successful in recovering the complete cost of the damages from the third party JUCY may retain all or part of the Bond being in respect of such amount of damages that JUCY was not able to recover from the third party provided that JUCY shall not be entitled to retain any amounts to the extent that any damages have been caused by or contributed to by a breach of this agreement or the negligent act, error or omission of JUCY or any of its officers, employ-ees or agents. The Hirer acknowledges that third party claims can take many months to resolve.
As insurance is not compulsory in New Zealand there is no guarantee that these damages will be recovered, therefore where a third party causes damage, the Hirer is liable for damages as specified in their Rental Agreement and if JUCY is not able to recover from the third party the amount of the damages the Bond may not be refunded to the Hirer.
In the event of a replacement Vehicle is dispatched due to an accident, the applicable Bond will be twice that of the Bond for the original Vehicle.
In the event that a replacement Vehicle is given due to an accident, any Excess Reduction Cover taken is not transferable to the replace-ment Vehicle.
For the purposes of this clause 12, ‘damage’ includes any and all damage to third party property (including vehicle(s), damage to the Vehicle including tyres and windscreens, towing and recovery costs, theft, fire, break-in or vandalism costs and the cost of the daily rental rate for the Vehicle for the period the Vehicle is unavailable for hire by JUCY due to repair.
Where the Vehicle has been returned during or outside office hours and the Vehicle has undiscovered damage to the windscreen or body
that has not been reported or is not covered by the Hirer’s chosen excess reduction cover, the Hirer will be contacted summarising the cost of repairs and charged for such repairs.
JUCY’S LIABILITY AND OBLIGATIONS
JUCY shall hire the Vehicle and supply any services pursuant to this Agreement:
only on the terms and conditions expressly set out in this Agreement; and
subject to non-excludable rights under consumer protection laws.
Except as set out in the paragraphs below, JUCY accepts its liability to you for breach of contract or negligence under the principles applied by the courts and for breach of any non-excludable rights under consumer protection laws.
As the hire of the Vehicle and any services JUCY may provide pursu-ant to this Agreement is provided to the Hirer for the primary purpose of personal, domestic or household use, JUCY does not accept liability to the Hirer for losses that result from the use of the Vehicle or any of JUCY’s services in connection with the conduct of a business. However, we will accept that liability if it cannot be excluded under any legisla-tion. If that liability cannot be excluded but can be limited under any legislation, JUCY limits its liability to resupplying, repairing or replacing the Vehicle or services (or payment of the cost of resupply, repair or replacement) where it is fair and reasonable to do so.
JUCY is not liable for any loss to the extent that it is caused by the Hirer (for example, through the Hirer’s negligence or breach of contract and/or the occurrence of any of the events in clause 11).
JUCY is not liable for any loss to the extent that it results from the Hirer’s failure to take reasonable steps to avoid or minimise the Hirer’s loss.
JUCY is not liable for any loss caused by JUCY failing to comply with its obligations in relation to the hire of the Vehicle or provision of any services where such loss is caused by events outside its reasonable control (such as a failure in equipment that is not owned or operated by us, an industrial strike or an act of God).
The liability JUCY accepts to the Hirer under this clause 13 includes liability for our agents according to the principles of vicarious liability at common law.
This clause 13 will survive termination of this Agreement.
ADDITIONAL HIRE COSTS
Other additional fees may apply to your hire such as for Additional Drivers, one-way fees, after hours pick-ups, premium location fees, GPS and Skoot and if they apply they will be listed in the Agreement. Baby seats, roof racks and snow chains can be requested at the time of reservation at a cost of $40 each per rental (these are subject to
availability on the Start Date).
When returning Vehicles after hours please note that Vehicles must be returned to the branches, not the airport terminal car parks. The Ve-hicle also remains the responsibility of the Hirer until such time as JUCY takes back possession of the Vehicle during standard operational hours.
A Diesel Road User Tax applies to all diesel vehicles in New Zealand. The tax will be calculated and charged upon return of the Vehicle hire based on the kilometres travelled during the hire. The cost can be obtained from the Reservations or branch team members. JUCY reserves the right to amend the Diesel Road User Tax upon Government intervention.
After Hours pickups are available on request only and fees may apply. At Auckland Airport the Hirer is responsible for airport car parking costs. For all After Hours pickups a Rental Agreement (including copies of all drivers’ licences) must be completed and returned to JUCY at least 48 hours prior to travel.
GPS - (SATELLITE NAVIGATION UNIT) / Skoot
The Hirer will return the GPS/Skoot device and is liable for not returning or damaging the GPS unit, Skoot device, mount, charger and carry case to a maximum charge of $700.
JUCY is not responsible for any harm, damage, loss, theft, or misadventure that occurs as a result of the use or misuse of the GPS unit/ Skoot device.
The Hirer agrees to follow all safety and usage guidelines provided by the device.
TOLL NOTICES AND INFRINGEMENT FEES
The Hirer is liable for all infringement notices received in respect of offences committed during the Term, including in connection with any fines or charges for traffic offences and speeding offences, any failure to comply with directions given by a traffic signal, any toll offences, any parking offences and freedom camping offences.
In the event that JUCY receives notice of an infringement and/or fine, JUCY may (in its absolute discretion) itself, or JUCY may engage a subcontractor to, either:
transfer that infringement and/or fine into the Hirer’s name and charge the Hirer an administration fee for each infringement trans-ferred of $30 for toll notices and $60 for all other infringements; or
debit the Hirer’s credit card/debit card for the amount of the infringement and/or fine and charge the Hirer an administration fee for each infringement or fine processed of $60 per infringement or fine.
If JUCY (itself or by its appointed subcontractor) proposes to debit the Hirer’s credit card/debit card for an infringement and/or fine:
JUCY will notify and provide the Hirer details of the relevant infringement or fine as soon as practicable after it is received by JUCY.
Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant supplier at the earliest possible time. This will allow the supplier to remedy any issues and minimise any inconvenience to you. If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 2% credit card or debit card surcharge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.