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Compass Campers New Zealand informationThe Compass brand stands for quality rental campervans and motorhomes at affordable prices. Depots are located in Auckland and Christchurch and with 8 models to choose from, to sleep 2 - 6 people in comfort, there is a vehicle to suit your touring needs and budget.
Compass Campers New Zealand Rental TermsImportant Information About Your Rentals
On arrival, you will be required to sign a rental agreement with the operators of Compass Campers Motorhomes. Here is a summary of their terms and conditions.
The following definitions apply for the Terms and Conditions of Compass Campers Motorhomes:
* The Supplier means the operator of Compass Campers Motorhomes.
* The Client is also referred to as the hirer (s) or renter (s).
A nonrefundable booking deposit is required to secure your motorhome booking. The exact amount is detailed in the breakdown of pricing.
The remaining balance is due in full, 40 days before the commencement of hire. The Hirer shall pay to Compass Campers the hire charges specified, the relevant insurance costs pursuant to clauses 10 and 11, all petrol or other fuel (but not oil) used in the vehicle during the period of hire, and all other actual or consequential liability arising from this agreement. Compass Campers cannot accept cash payments. All payments must be made by Bank Transfer, EFTP OS or VI/MC Card.
In the event that you wish to cancel your booking the following fees apply:
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply: If canceled at any time after confirmation: $300 fee
If canceled 34 days prior to pick-up : No further fee.
If canceled within 33 days to 11 days of pickup : 30% of total reservation cost
If canceled within 10 days of pick-up or no show : 100% of total reservation cost
Early return of vehicle : No refund for any unused portion of the rental is available.
Vehicle Collection & Return
Compass Campers operates rental depots in Auckland and Christchurch. The Hirer must adhere to collection and return dates/locations as stated the agreement. A change of pick up or return destination is subject to availability. If the Hirer wishes to change the pickup or return destination after a booking has been confirmed, approval by Compass Campers must be obtained. A breach of contract relating to picking up or return dates/locations will incur a NZ$1000 penalty fee.
Depot Business Hours Monday to Saturday: 8:30am - 5:00 pm (08:30 - 17:00) Sunday / Public Holidays: 8:30 am - 1:00 pm (08:30 - 13:00) Please note that Compass Campers cannot accept any vehicle collections and returns after 4:30pm weekdays and 12.30pm on weekends / public holidays unless an after-hours vehicle collection or return has been pre-arranged. There is a charge of NZ$60 for after- hours vehicle collections and returns. After hours vehicle collections are not available after 8.00pm and before 6.30am.
New Zealand Public Holidays 2017/2018/2019
* Dates subject to change
Please note that Compass Campers cannot accept any vehicle collections and returns after 4:30pm weekdays and 12.30pm on weekends / public holidays unless an after-hours vehicle collection or return has been pre-arranged. There is a charge of NZ$60 for after- hours vehicle collections and returns. After hours vehicle collections are not available after 20.00pm and before 6.30am.
Complimentary Airport Transfers
Compass Campers offers a complimentary transfer between airports and depots.
Please advise your arrival details (date, time, flight number, accommodation, expected time of vehicle collection).
After your arrival at Auckland Airport, please call the supplier on the free phone and select option 1. Please wait for representative in front of the Departures Terminal at door three. Should no one be available, please take a taxi to the depot. The cost of approximately NZ$35 will be refunded to you if a receipt is provided.
If you spend the first night at a hotel near Auckland Airport, please ring supplier on the free phone and select option 1 to organise a transfer. Please await driver in front of your hotel.
Taxi or shuttle costs from the city will be refunded up to a maximum of NZ$35 if a receipt is provided. We recommend you pre-book your transfer to depot the night before. Please contact "Discount Taxis" (ph. 09-529 1000) to arrange the transfer and advise the supplier of your estimated arrival time at the depot.
After your arrival at the airport or your airport hotel, please ring supplier on Freephone number, select 2 for Christchurch Transfers to organize your pick up and await agent in front of the terminal or your hotel. Should no one be available, please take a taxi to depot or book the Super-Shuttle (Freephone: 0800 748 885). The cost of approx. NZ$30 will be refunded to you if a receipt is provided. If you are staying in the city, please take a taxi, the cost of approx. NZ$20 will be refunded to you if a receipt is provided.
Important Notice: Compass Campers does NOT recommend vehicle collections immediately after long haul flights. Compass Campers advises that a minimum of 8hours rest is recommended to ensure safe travels. Please also note that afternoon collections may also face significant traffic congestion.
One Way Rentals
One way rentals are available at no extra charge but must be organised at the time of booking.
Persons who may drive the vehicle
The vehicle in the agreement may only be driven by persons described in the agreement and only if each such person is at least 21 years of age and has held a full and valid driver’s license for no less than 12 months. All Compass Campers vehicles can be operated with a car license valid to a tare vehicle weight of 3.5tonnes. The Hirer must ensure that the driver's license is valid for the vehicle hired in the agreement. The vehicle must not be driven on any salt water beaches, Skippers Road (Queenstown), Ninety Mile Beach (Northland), Tasman Valley Road (Mt. Cook) and North of C olville Township (Coromandel Peninsula). All other public roads are permitted throughout New Zealand
A Compass Campers vehicle must not be driven on any salt water beaches, Skippers Road (Queenstown), Ninety Mile Beach (Northland), Tasman Valley Road (Mt. Cook) and North of Colville Township (Coromandel Peninsula). All other public roads are permitted throughout New Zealand.
The Hirer shall ensure that all reasonable care is taken in handling and parking the vehicle and that it is left securely locked when not in use. The Hirer shall ensure that the recommended levels are maintained with respect to the water in the radiator and battery of the vehicle, the oil and the tyre pressures of the vehicle.
Smoking and/or animals (excluding registered guide or assistance dogs) are not permitted in the vehicle at any time. Compass Campers reserves the right to charge a minimum vehicle grooming fee of $200 in the case of failure to comply with this policy.
It is the Hirer's responsibility to be aware of and act in compliance with all New Zealand Transport Agency rules and regulations.
NZ law stipulates that children under 7 years of age must be properly restrained in an approved car restraint. It is the Hirer's responsibility to ensure the child restraint is installed correctly in the vehicle. If the vehicle has an approved on/off switch modification to allow the front passenger airbag to be disabled in order to use a rear-facing child restraint seat in that passenger seat, then the Hirer acknowledges that Compass Campers has explained to them the operation of that switch and the hirer accepts full responsibility for operating that switch.
Vehicles must be returned on the date, place and time as shown on the agreement. Late returns will result in extra charges. The Hirer is obliged to return the vehicle:
1. With the fuel level as marked on the damage sheet.
2. In a reasonably clean condition (interior and exterior).
3. With empty holding tanks for grey-water and waste water (toilet cassette)
Extra charges apply should these obligations be ignored
Insurance Options For Rental Campervans
Compass Campers offers three types of insurance options. The Hirer acknowledges that he/she has been
informed about all insurance options prior to commencing the hire. The Hirer is liable for the insurance excess that applies to each insurance claim. The options are:
Compulsory Standard Insurance
NZ$14.00 per day with an excess of NZ$750 for drivers over 25 years (NZ$1000 for drivers of 21 to 24 years, GST included) for any one damage. A credit card imprint is sufficient. Please note that the excess applies to each single vehicle accident loss or damages to third parties, the rental vehicle and its accessories.
This insurance option is capped at 50 rental days or NZ$800 per hire.
Standard Insurance With Tyre and Windscreen Cover
NZ$22.00 per day with an excess of NZ$1500 for drivers over 25 years (NZ$2000 for drivers of 21 to 24 years) for any single vehicle accident and NIL excess for windscreen and tyre damage (excludes service for changing a tyre). A credit card imprint is sufficient.
This insurance option is capped at 50 rental days or NZ$1100 per hire.
All Inclusive Package (Full Cover Insurance and Extras)
NZ$36.00 per day will reduce the excess for any one vehicle damage to NZ$250.00 (NZ$500 for drivers 21 to 24 years). Includes cover for all damages, compulsory standard insurance, and windscreen/tyre cover (excludes service for changing a tyre). This package also includes all 'Optional Extras' and 'After hours collection/return Fees'.
This insurance option is capped at 50 rental days or NZ$1800 per hire.
The Hirer is at all times fully liable (without a monetary limit) for:
a. Any damage to the Compass Campers vehicle or third party property if the
terms of this rental agreement are breached
b. Damages caused by racing, speed tests or other contests
c. Damage caused by careless, willful or reckless driving
d. Damage caused by driving under the influence of alcohol or drugs
e. Damage caused by driving on restricted roads (see section 6)
f. Damage to or loss of any personal belongings
g. Damage caused by the use of incorrect or contaminated fuel
h. Damage caused by water submersion or salt water damage
i. Damage caused in an unsafe or unroadworthy condition that arose during the course of the hire and
that caused or contributed to the damage and loss, and the Hirer or driver was aware or ought to
have been aware of the unsafe or unroadworthy condition of the vehicle.
j. Cost to retrieve or recover vehicles which have become bogged submerged or abandoned
k. Cost to replace vehicle keys that have been lost or damaged or retrieval of keys that are locked in
l. Damages caused by the use of snow chains
m. Damages due to overloading of the vehicle
n. Damages caused by entering height restricted carparks or any other structures that are lower than
the vehicle height
If any of the above exclusions occur, the Hirer shall be liable for all resulting actual or consequential losses
incurred by Compass Campers and it is at the sole discretion of Compass Campers as to whether it shall lodge a
claim pursuant to the insurance cover.
The security bond is equal to the excess amount of your insurance option (see above).
13. Security Bond (The Excess) A security bond equivalent to the insurance excess applicable pursuant to clause 10 or 11 is payable by the Hirer
The bond will not be charged on return of the vehicle provided that:
1. The vehicle is returned to the agreed location at the agreed time ($1000 penalty applies if breached)
2. Grey water tank and toilet have been emptied ($150 charge for toilet, $25 charge for grey-water tank)
3. All traffic fines have been paid (otherwise, your fine will be charged plus a $35 handling fee)
4. All toll road charges have been paid (otherwise, your toll fee will be charged plus a $20 handling fee)
5. The vehicle is returned in a reasonably clean condition ($100 charge if not returned reasonably clean)
6. The vehicle is returned with a fuel level as marked on the damage sheet (charged at double fuel price)
7. No items belonging to Compass Campers have been lost or damaged
8. No damage is incurred to the vehicle or any 3rd party property
9. Insurance exclusions of the agreement have not been violated
All security bond payments must be made by Bank Transfer, EFTPOS or Visa/Master Card. If paid by credit card, an imprint will be taken, but not charged, unless the above conditions have not been met.
10. The insurance exclusions in section 12 have not been violated
All security bond payments must be made by Bank Transfer, EFTPOS or VI/MC Card. If paid by credit
card, an imprint will be taken, but not charged, unless the above conditions have not been met.
Handling Procedure of Speed and Parking Tickets and Toll Road Notices The Hirer shall be liable for all parking and traffic violations relating to the vehicle during the period of
hire. Compass Campers as the Owner of the vehicle is liable for all parking and traffic violations. Compass Campers does not query any issued fines and pays the outstanding balance. Compass Campers often receives traffic and parking tickets after a vehicle is returned and will charge any outstanding balance to the Cardholders' credit card. Compass Campers will not contact the hirer prior and after the charges to his/her credit card, but will explain the charges and send copies of the parking and traffic violations if contacted by e-mail or on the phone. Compass Campers will charge an NZ$35 handling fee for each issued parking or traffic violation. Compass Campers will charge an NZ$20 handling fee for toll road fees.
Optional Extras (Included If The All Inclusive Package Is Purchased)
The following charges will apply to optional extras on your hire:
1. After Hours Charge NZ$ 60 per collection/return
2. Child Seat / Booster Seat - NZ$ 25 per hire
3. DVD Unit (to suit Koru 6) - NZ$ 50 per hire
4. Multimedia Centre (12 Inch (30.5cm) TV/DVD/USB/SD) – NZ$75 per hire
5. Satellite TV and decoder (as of 1 Feb 12) – NZ$75 per hire
(Available in Koru Star 2ST, Koru 2+1, Koru 2ST, Koru 4, Koru 6 and Budget 4 berth vehicles only)
6. Snow Chains – NZ$75 per vehicle
7. Tom Tom One V3 GPS Unit NZ$ 5 per day (min. $60; Max. $100)
On Road Assistance
In the event of mechanical problems, the hirer must contact Compass Campers by calling freephone (select option 3). The Compass Campers help desk will assist and direct you to the closest service centre. Retrospective claims for refunds cannot be considered if the Hirer has not made contact with the Compass Campers roadside assistance team by calling freephone (select option 3) as soon as possible, and in any event within 12 hours of becoming aware of any defect or mechanical failure of the vehicle. Failure to so notify Compass Campers will result in the Hirer being liable for any resulting damage and Compass Campers not being liable to the Hirer.
Repairs of up to NZ$50.00 can be completed without authorization by Compass Campers. All repair costs up to NZ$50.00 will be refunded upon submission of receipts. All repairs exceeding NZ$50.00 require approval by Compass Campers. Compass Campers wishes to advise that no responsibility will be accepted for accommodation charges, meals or out-of-pocket expenses resulting from a breakdown.
In the event of an accident or damage to the vehicle the hirer must:
a. Notify Compass Campers of the full circumstances as soon as practical and in any event within 12 hours from the time of the accident or the time that the hirer has knowledge of the damage.
b. notify the New Zealand Police of any accident and request they attend the scene to determine liability.
c. obtain the names and addresses of all parties, witnesses, to, and vehicles involved in the accident.
d. obtain a copy of any relevant Police report.
e. make arrangements with Compass Campers to complete a written report and the necessary insurance documents and ensure that these are completed before the end of the hire period specified in the Agreement.
In the event of an accident, the hirer must not make any admissions of liability.
Compass Campers reserves the right to substitute a comparable or superior vehicle at no extra cost to the Hirer. This shall not constitute a breach of contract and does not entitle the hirer to any refund. The availability of a replacement vehicle is not guaranteed and it is at the sole discretion of Compass Campers and is subject to availability, Hirer's location, accident liability (if any) and remaining hire duration.
Rental Period Extension
A hire extension is subject to availability and authorisation by Compass Campers. Any costs associated with the extension will be disclosed prior to confirmation and charged on drop off.
Immediate Return Of Vehicle Where Default, Incompetency or Damage:
Compass Campers shall have the right to terminate the hiring and take immediate possession of the vehicle if the Hirer:
- is found not to be competent enough to operate the vehicle
- fails to comply with any terms of the agreement
- if the vehicle is damaged and no longer roadworthy
The termination of the hiring under the authority of this clause shall be without prejudice to the rights of Compass Campers. A termination of this agreement for the above reasons does not entitle the Hirer to a refund for unused rental days or insurance premiums paid in advance.
Any information supplied to Compass Campers will not be passed on to any other 3rd party. You have the right under New Zealand Privacy Law to view and correct any information Compass Campers hold about you.
The Hirer agrees to be bound by and accepts the terms and conditions of hire as set out herein and acknowledges and declares that he has read and fully understands the agreement (Note: You should not sign this unless you are sure you understand its effect).
Safe Driving in New Zealand
Due to a recent series of accidents involving international visitors, there are new initiatives aiming to improve driver safety in New Zealand. As a result, the New Zealand rental vehicle sector, in partnership with the Tourism Industry Association (TIA) and Rental Vehicle Association (RVA), has developed a voluntary Code of Practice for rental operators in New Zealand. The supplier is committed to uphold this Code of Practice and to promote the safety of its customers. For your safety and the safety of other drivers in New Zealand, please take a moment to view and read the information below.
DRIVESAFE Website (Please click here)
Use these resources and links to help you plan and enjoy your New Zealand driving holidays.
Free Online Driving Test (Please click here)
This site allows you to study our road rules to take a free theory test online. This site is highly recommended by Compass Campers.
NZ Road Rules (Please click here)
The NZ Transport Agency (NZTA) provides New Zealand road rules and highlights differences in traffic rules to international visitors.
NZTA's 'Whats different about driving in NZ' (Please click here)
This document highlights a few things that you may not be used to when driving in New Zealand.
Safe Driving in NZ video (Please click here)
This video clearly explains important NZ road rules, as well as useful tips for driving in New Zealand.
Some General Advice:
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant supplier at the earliest possible time. This will allow the supplier to remedy any issues and minimise any inconvenience to you. If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.95% credit card or debit card surcharge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.