Lucky Rentals information
A camper van holiday is the best way to experience New Zealand – and the cheapest. Hire a camper van or motorhome with Lucky Rentals and have a New Zealand adventure that you will remember for a lifetime.
Our experienced team will make sure you get the best value camper for your time in New Zealand. You can just sit back and get ready to enjoy New Zealand.
We believe that lucky Rentals offers the best value value 3 berth camper van in New Zealand. How come? We just can. We specialise in Diesel and Automatic 3 berth camper vans which mean you can have a cheap and budget holiday with Lucky Rentals!
Lucky Rentals Rental TermsImportant Information About Your Rentals
On arrival, you will be required to sign a rental agreement with the operators of Lucky Rentals. Here is a summary of their terms and conditions.
The following definitions apply for the Terms and Conditions of Lucky Rentals:
- The Supplier means the operator of Lucky Rentals.
- The Client is also referred to as the hirer (s) or renter (s).
We strongly recommend that clients ensure they take out the highest level of travel insurance. In many cases, this will cover any losses incurred if you are forced to cancel your booking.
Standard rates are/ include:
- New Zealand Dollars (NZ$)
- Inclusive of New Zealand Goods and Services Tax (GST)
- Standard vehicle insurance (see below)
- AA 24-hour roadside assistance
- Basic cooking equipment
- Route planners, camping park directories and other tourist information
Daily hire charges are calculated on a per calendar day basis.
Daily hire charges cannot be altered once a booking has been confrmed (subject to changes in legislation or errors).
Minimum hire periods and one-way hires
Minimum hire periods apply. They are subject to change and will be notifed to the hirer prior to booking confrmation.
An extra fee may apply to hires where the drop off location is different from the pick up location of the vehicle.
Pick up and drop off
Hours of operation are 8:00am to 6:00pm, seven days a week. Lucky Rentals is closed on the 25th of December and the 1st of January.
A set pick up and drop off time is required on each booking. Lucky Rentals reserves the right to release the vehicle 24 hours after the scheduled pick up if the hirer has not advised Lucky Rentals of any change to pick up date. The vehicle must be dropped off at the specifed time. Lucky Rentals allows a grace period of 59 minutes. A fee equal to the daily rental rate may apply for drop offs after this time.
Drivers requirements and licence
The driver must hold a current and valid drivers licence for the duration of the hire period.
No minimum or maximum age restriction applies.
Deposit and payments
To secure a booking a non-refundable deposit of NZ$100 is required. This deposit will vary if booked through an agent. The remaining balance is payable upon collection of the vehicle.
Please note that the correct amount is required for all cash payments as no change is available.
A non-refundable surcharge fee of 2.5% on all Visa and MasterCard transactions and 5.0% on all American Express transactions applies.
Lucky Rentals requires a credit or debit card to be used as a bond on all rental agreements and this must be the credit or debit card of the main hirer unless prior arrangements have been made.
Lucky Rentals reserves the right to process a customer’s credit or debit card pertaining to the rental after the hire period.
The hirer is liable for all administration, collection and legal costs in respect of charges payable under these terms and conditions.
If an amendment is made to the hire dates within ten (10) days prior to pick up or during the hire, no refund in available.
If the hirer wishes to extend the rental whilst on hire, authorisation must be obtained from Lucky Rentals. Any extension is subject to fleet availability and additional cost. The daily rate for an extension may differ from the original rate booked.
Failure to obtain authorisation (i.e. a late return) will result in the hirer being charged the daily rate, which may differ from the original rate booked, plus an additional NZ$200 for each day.
If the hirer wishes to change the pick up or drop off location after confrmation of the booking, or during the hire period, authorisation must be obtained from Lucky Rentals. Subject to the change being approved, an additional charge of NZ$750 may apply.
If the vehicle is collected late or returned early for any reason there is no refund available for the unused portion of the hire.
Please note that the deposit is non-refundable. Cancellation fees are as follows:
Cancelled 4 – 13 days prior to pick up
50% of the rental (including accessories and excess reduction option) is payable to Lucky Rentals and/or the booking agent.
Cancelled 3 days prior to pick up or on the day or no show
100% of the rental (including accessories and excess reduction option) is payable to Lucky Rentals and/or the booking agent.
It is the hirer’s responsibility to:
Road user charges
- Ensure that all child seats and restraints are installed correctly
- Be aware of, and comply with, all New Zealand legislation including, but not limited to, New Zealand Transport Agency rules and regulations
- If the vehicle is ftted with a LPG gas bottle ensure it is off whilst driving or not in use
- If the vehicle is ftted with a butane gas booker ensure the canister is off (unlocked) whilst driving or not in use
- Ensure that the rear or sliding door of the vehicle is open when the cooker is in use
A road user charge (or diesel tax) applies to all diesel vehicles in New Zealand.
This tax will be calculated and payable to Lucky Rentals, upon completion of the hire, based on the kilometres travelled during the hire.
The vehicle is supplied with a full tank of fuel and must be returned with a full tank of fuel. If the vehicle is returned without a full tank of fuel, the hirer is liable for the cost of the refuelling, plus a fee of NZ$25.
The following extra fees should be noted:
Traffic infringements and fines
- The driver is free. Each additional driver incurs an extra fee of NZ$1 per day, unless Sure Thing Excess Reduction Option is taken
- A NZ$10 premium location fee applies for all bookings collecting from Auckland and Christchurch branches
- If the vehicle is not returned vacuumed and tidy, a cleaning fee of NZ$50 will apply
- If the toilet or waste water tank (where applicable) are not returned empty, a cleaning fee of NZ$100 will apply
- All vehicles are designated smoke free. If smoking is undertaken inside the vehicle, a cleaning fee of NZ$100 will apply
All traffic infringements and fines (including speeding, parking, freedom camping and toll road infringements) are the liability of the hirer. The hirer authorises Lucky Rentals to charge the hirer’s credit or debit card the cost of the infringement, any online payment fees, plus a processing fee.
In the event that Lucky Rentals receives notification of any infringement notice or fine:
- A processing fee of NZ$25.00 will apply to all infringement notices or fines pertaining to a road or bridge toll
- A processing fee of NZ$50.00 will apply to all other infringements such as but not limited to speeding, traffic violations, parking and camping
Lucky Rentals requires a bank pre-authorisation of the excess/bond amount (or a NZ$250 minimum whichever is greater) from the hirer’s credit or debit card.
The hirer is liable for all damages to the vehicle regardless of who is at fault. If the hirer is not at fault, and a third party admits liability, then a refund will be processed upon receipt of payment from the third party. The hirer is liable for all damages to a third party vehicle and/or property if the hirer is at fault.
The hirer’s liability is covered by the relevant Excess Reduction Option selected up to a maximum of NZ$2,000,000.
The hirer’s personal belongings are not covered by Lucky Rentals.
The hirer is fully liable for any and all damages or costs when:
Excess reduction options
- These terms and conditions are breached30 June 2019 Dated 30 June 2018
- Negligence or wilful misconduct has occurred
- Incorrect or contaminated fuel is used (this includes running out of fuel or putting fuel in the water tank or system)
- The vehicle is used in contravention of any legislation or regulation
- The hirer breaks or loses the vehicle key(s)
- The vehicle is damaged due to improper use of campervan components or accessories (such as, but not limited to, gas cookers and snow chains)
- Any and all costs incurred by mechanical or campervan operational user error issues
- The hirer has an accident involving an animal whilst driving between dusk and dawn (night driving) outside of city limits
- The hirer takes the vehicle onto a beach or sand
- The vehicle becomes submerged, flooded, bogged or immobile
- The hirer does not obey height-restricted areas (such as, but not limited to, car parking buildings) and damage is caused to the roof of the vehicle
- The hirer is involved in a single vehicle rollover. This includes, but is not limited to, a vehicle that has rolled, tipped, or fallen over on its side
- Driving on gravel or unsealed roads (there are no restrictions on which roads the vehicle can be driven on, however, travel on gravel or unsealed roads voids all liability limitations)
- Retrieving, storing and recovering the vehicle to the agreed rental location following an accident
- The hirer has failed to stop and contact Lucky Rentals when a warning light appears on the dashboard
- The hirer continues to drive the vehicle following the temperature gauge moving in a direction which shows a departure from the normal operating temperature
- The hirer continues to drive the vehicle after a mechanical breakdown or failure (including an accident) has occurred
- The hirer, at Lucky Rentals request, does not complete an insurance claim form following an accident
There are three levels of excess reduction options available to the hirer:
Lucky Rentals’ rates include standard vehicle cover with an excess/bond of NZ$2500. i.e There is no extra cost.
On the Fence
The hirer can pay an additional NZ$15 per day (to a maximum of ffty (50) days) and reduce the excess/bond to NZ$1500.
The hirer can pay an additional NZ$25 per day (to a maximum of ffty (50) days) and reduce the excess/bond to NZ$0. A bank pre-authorisation of NZ$250 will be required.
Sure Thing includes the following:
- One complete windscreen replacement or multiple windscreen chips
- Multiple tyre replacement
- Free extra drivers
All excess reduction options are subject to a minimum period of fve (5) days.
Third Party excess reduction is not compulsory in New Zealand and claims can takes months to resolve. For peace of mind, Lucky Rentals recommends the hirer take Sure Thing excess reduction option.
A non-refundable administration fee of NZ$75 will apply in the event of an accident that requires an insurance claim to be lodged. This is irrespective of whether the hirer or a third party is at fault and will be applicable on a per claim basis.
The hirer will be responsible for all associated costs in retrieving, storing and recovering the vehicle to the agreed rental location irrespective of whether the accident is the hirer’s fault or a third party. This cost is not covered under any excess reduction option and is in addition to respective excess reduction option levels.
The hirer is fully liable for demurrage, being the daily rental rate for the period the vehicle is off fleet for damage or accident repairs caused while in the hirers’ care limited to a maximum seven (7) days
In the event that the costs of all parties involved in the accident and liability is not confrmed before drop off of the vehicle the hirer will be charged the full excess under the rental agreement. The hirer will be refunded any excess payment following confrmation of costs and liability.
If an exchange vehicle is required it is the hirer’s responsibility, and at their cost, to return to the nearest Lucky Rentals depot to collect the exchange vehicle. Prior to the collection of an exchange vehicle the daily rate will still apply and Lucky Rentals accepts no liability for loss of travel days and associated costs.
Lucky Rentals cannot guarantee an exchange vehicle following an accident. Any exchange vehicle may take up to three (3) days to be available and may not be an identical vehicle. This is irrespective of whether the hirer or third party is at fault.
In the event of an exchange vehicle being required, any excess reduction option purchased is not transferable to the exchange vehicle.
If an exchange vehicle is not required by the hirer no refund for the unused portion of the hire is applicable.
The hirer shall take all reasonable care to ensure that the vehicle is properly checked and maintained during the hire period. This shall include daily checks of the oil, water and tyre pressures.
Mechanical breakdowns must be reported to Lucky Rentals as soon as possible in order to give Lucky Rentals the opportunity to rectify the issues during the hire. In order to facilitate on-road repairs, Lucky Rentals may require the hirer to take the vehicle to an approved repairer.
The hirer is not entitled to any refund unless Lucky Rentals has been advised of the issue, and has been given the opportunity to rectify the situation.
A refund can be requested from Lucky Rentals if a breakdown has directly caused a delay in travel in one location of 48 hours or more.
Lucky Rentals is not liable for any delays in rectifying a situation caused by a breakdown occurring on a weekend or public holiday.
Lucky Rentals is not liable for any monetary (or otherwise) loss arising from the hirer pre-paying activities or campsites, but not limited to, where a breakdown has caused delays in the hirer’s travel schedule.
The vehicle is covered by 24 hour, 7 days road-side assistance.
This service covers any mechanical malfunction or failure of the vehicle.
Please note that this service does not cover failure resulting from the hirer’s actions or inactions, which includes, but is not limited to, the following:
- The vehicle running out of fuel or incorrect fuel being used
- The keys being locked inside the vehicle or lost
- Flat batteries caused by incorrect usage of the batteries and /or incorrect usage of any equipment that requires the batteries in order to operate
- A breakdown resulting from damage caused in an accident
- A breakdown caused by wilful neglect
The hirer is liable for any charge from a road-side assistance provider, Lucky Rentals uses NZ Roadside Assistance Limited, in the event assistance is required for the above. In addition, this includes all charges relating to vehicle recovery assistance and towing in the event of an accident. These terms and conditions of hire authorises Lucky Rentals or NZ Roadside Assistance Limited to charge the hirer directly.
The failure of non-mechanical accessories such as, but not limited to, the fridge, hot water, DVD / CD player, water pump or heated towel rail do not constitute a breakdown.
Refunds are typically in the form of a rental extension.
Any potential refund for a breakdown of the vehicle is limited to the daily rental rate of the vehicle for each whole day in which total use of the vehicle is lost. This limit is for all costs incurred by the hirer and, for the avoidance of doubt, includes any substitute rental vehicles and/or accommodation costs.
All monetary refunds are processed in NZ$ and Lucky Rentals does not accept any liability for currency exchange rate fluctuations or bank charges.
These terms and conditions constitute the entire agreement and there are no other oral undertakings, warranties or agreements. Lucky Rentals employees and agents are not authorised to vary, add to, or delete from, this agreement or to make any representations about performance, specifcations or ftness for purpose of Lucky Rentals’ vehicles.
Where the hirer comprises of more than one person, each person is liable jointly and severally for all obligations under this agreement.
Lucky Rentals cannot be held responsible for any insect infestation such as, but not limited to, mosquitoes, ants, flies, fleas and bedbugs.
Except to the extent where Lucky Rentals is liable under law, the hirer agrees to release and indemnify Lucky Rentals from and against all actions, claims, demands, losses, damages, costs, expenses, harm or other misadventure which the hirer may suffer or incur or become liable for as a result of the use or misuse of the vehicle.
Should the vehicle booked be unavailable, Lucky Rentals reserves the right to substitute an alternative vehicle without prior notifcation, and at no extra cost to the hirer or cancel the booking and refund the hirer all monies paid to Lucky Rentals. Please note a substitute vehicle may be with a different supplier.
The hirer authorises Lucky Rentals to collect, hold and use the hirer’s personal information for purposes related to the hire of the vehicle and the provision of related customer services, including direct marketing and assessing customer satisfaction with products and services provided by Lucky Rentals. The hirer further acknowledges that such personal information may be disclosed to debt collection agencies, parties involved in an accident with the vehicle while on hire, any agents responsible for the processing or handling of infringements and fnes or statutory bodies as required.
Lucky Rentals reserves the right to amend these terms and conditions, vehicle specifcations and tariffs at any time without prior notice. Subject to changes in legislation or system generated errors, Lucky Rentals will not amend the terms and conditions applicable to a confrmed booking, unless the booking is amended at the hirer’s request.
Lucky Rentals reserves the right to refuse any rental and/or terminate a confrmed booking or current hire and take immediate possession of the vehicle if the vehicle is damaged, the hirer has not complied with any of the material terms and conditions, in the reasonable opinion of Lucky Rentals and/or the NZ Police that the hirer does not have suffcient skill or experience to operate the vehicle or the safety of the passengers or the vehicle is at risk.
Lucky Rentals Free Airport Transfer
A free transfer is available to or from the airport or your accommodation surrounding the airport on the day of pick up and drop off of the vehicle.
International Terminal: The shuttle arrives outside door 11 at the Rental Car Pick Up Zone.
Domestic Terminal: The shuttle arrives outside the Jetstar arrivals exit doors at the Rental Car Pick Up Zone.
International and Domestic Terminals: The shuttle arrives at the Rental Car transfer zone. Please make your way to Door 2 in the Domestic Terminal and follow the signs to the Rental Car transfer zone.
1 October - 30 April
The shuttle is a schedule service that arrives on the hour and on the half hour between 8:05am and 5:45pm, per below:
8.05am 10.30am 1.00pm 3.30pm
8.30am 11.00am 1.30pm 4.00pm
9.00am 11.30am 2.00pm 4.30pm
9.30am 12.00pm 2.30pm 5.30pm
10.00am 12.30pm 3.00pm 5.45pm
You do not need call to us to advise that you require a collection.
1 May - 30 September
Lucky Rentals airport transfers service to and from the airport runs between 8:15am and 5:45pm on an on-demand basis.
Once you have collected your baggage and cleared through customs please call 0800 808 881 to arrange your collection.
Please call us on 0800 808 881 to arrange collection from your accommodation. Please note that this must be located within 2km of our branch.
On drop off please allow an extra 45 minutes to process your drop off and get you to the airport, especially at peak traffic times.Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant supplier at the earliest possible time. This will allow the supplier to remedy any issues and minimise any inconvenience to you. If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.95% credit card or debit card surcharge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.