Mad Campers information
Mad Campers Rental Terms
Mad Campers Ltd Terms & Conditions
1. Important Information About Your Rentals
On arrival, you will be required to sign a rental agreement with the operators of Mad Campers. Here is a summary of their terms and conditions:
This Agreement is made on the date specified on the Rental Agreement between Mad Campers and the Hirer. You are obliged to read this document thoroughly and ask for clarification of any points you do not understand. These Terms and Conditions do not restrict any rights or provisions applicable to you as a consumer as defined by New Zealand consumer laws. Further information is available from New Zealand Consumer Affairs and other consumer organisations
In this Agreement, unless the context clearly indicates otherwise:
‘Mad Campers’ means Mad Campers Rentals NZ Limited;
‘Agreement’ means any Confirmation and/or the Rental Agreement;
‘Terms and Conditions’ means the terms and conditions set out in this document.
‘Bond’ means the amount paid by the Hirer on pick-up of the Vehicle to cover any liability or other amounts owned by the Hirer under this Agreement;
‘Confirmation’ means the confirmation of the Hirer’s booking from Mad Campers confirming Vehicle type, Fee, Bond, Term of Hire, Start Date, Return Date, Collection Point and Return Location;
‘Collection Point’ means the collection point for the Vehicle specified in the Confirmation and/or Rental Agreement;
‘Excess Reduction Cover’ means the excess reduction cover described in clause 9 which only applies if it is specified in the Rental Agreement;
‘Fee’ daily rental costs and any additional fees as agreed.
‘Hirer’ means the person or persons nominated as the customer/hirer/ Authorised Driver and any person whose credit card is presented for payment of the Hirer’s charges;
‘Rental Agreement’ means the document entitled Rental Agreement which has been signed for and on behalf of the Hirer and the Terms and Conditions;
‘Return Location’ in respect of the Vehicle, means the return location specified in the Confirmation and/or Rental Agreement;
‘Vehicle’ means the Vehicle hired by the Hirer and includes tyres, tools, accessories, and all other equipment, documents or additional hire items related to the Vehicle and any replacement or substitute Vehicle that may be provided.
‘Credit Card’ means a credit card or debit card
3. RENTAL DURATION
a) The term of hire (‘Term of Hire’) in respect of the Vehicle shall commence at the time and date specified in the Rental Agreement (‘Start Date’) and cease at the time and date specified in the Rental Agreement (‘Return Date’). Car charges are calculated on a 24-hour basis. On the Return Date, the first hour late is free; after the first hour late a full day hire applies. Campervan charges are calculated on a calendar day basis. When calculating the number of days the Vehicle is rented, the Start Date is counted as day one of the rental, regardless of pick-up time. The Return Date is counted as the final day of the rental regardless of drop off time.
b) Minimum rental periods are subject to change, and any such change will be notified to the Hirer prior to Confirmation and once a Confirmation has been received by the Hirer, Mad Campers may not alter the minimum rental period for that booking.
4. RATES, AMENDMENTS AND CANCELLATION CONDITIONS
a) This Agreement and the rates and conditions quoted in our website, brochures and/or documentation are subject to change without notice. However (subject to changes in legislation or system generated errors) Mad Campers will not alter this Agreement or the rates or conditions applicable to the Hirer’s rental once the Hirer has received Confirmation, unless the booking is amended at the Hirer’s request.
b) All amendments to a booking are subject to availability and approval by Mad Campers. If a reservation, Return Location, category or Vehicle type, Collection Point, Start Date or Return Date is amended prior to collection by the Hirer, the applicable rate for the Vehicle may in the absolute discretion of Mad Campers be re-calculated to the new rate applicable at time of amendment, the Hirer will be advised of any change in rate at the time. Rate recalculations are based on the rate at the time of reservation or the new rate at the time of amendment.
c) Subject to clause 4(e), if the Hirer requests to voluntarily downgrade their Vehicle type from the reserved category of Vehicle, the Hirer will not be entitled to any refund from Mad Campers.
d) All changes to a booking, including extensions to the Return Date, are subject to availability and approval by Mad Campers and must be requested through Mad Campers reservations team at least 48 hours prior to the Return Date or any agreed extension thereof. In the event of any unauthorised extension to the Return Date, the Hirer shall pay the current daily rental rate for each day until the Vehicle is returned and an additional late return fee of such amount Mad Campers nominates as its reasonable costs in connection with such unauthorised extension being not more than $600. In the event of any unauthorised change to the Return Location, the Hirer shall pay a relocation fee as determined by Mad Campers acting reasonably but in any event not in excess of $600.
e) A 20% deposit is required at the time of booking and/or following any amendment in order to receive a Confirmation. The initial deposit paid is non-refundable. An additional deposit of 10% deposit for for all bookings also applies.
f) If a booking is cancelled the following charges also apply in addition to forfeiting your deposit:
i) If cancelled within 31 - 15 days of pick-up: 50%
ii) If cancelled within 14 - 7 days of pick-up: 75% of the total rental cost
iii) If cancelled 6 days prior or on the day of pick up or non-appearance: No refund on total cost of rental
We reserve the right to relist your vehicle if uncollected 24 hours after the confirmed collection time, unless notified of any change in travel plans
NOTE: There is no refund for late pick-up or early return of Vehicle.
Note: Mad Campers strongly advises all customers to have full and comprehensive travel insurance.
5. PERSONS WHO MAY DRIVE THE VEHICLE
a) The Vehicle may only be hired and driven by the persons specified as an authorised driver in the Rental Agreement, and only if: they hold a current and full driver’s licence appropriate for the Vehicle in English, which must be presented to Mad Campers at time of collection of the Vehicle (‘Authorised Driver’). Only persons 18 years and over may be an Authorised Driver in respect of a Vehicle. If the licence of an Authorised Driver is not in English it must be accompanied by an accurate English translation of the whole licence including any conditions. The translation must be provided by an NZ Transport Agency approved translator, diplomatic representative at a high commission, embassy or consulate or authority that issued the licence. Such translation must be provided to Mad Campers prior to collecting the Vehicle. An international driving permit or licence issued in accordance with a UN Convention on Road Traffic may be acceptable as a translation. An International driver licence or permit must always be accompanied by an original and current driver licence.
b) Please note a NZ restricted licence and Australian Green P licence will be accepted. However if the Authorised Driver’s licence has any restrictions or conditions imposed on or in connection with that licence the Authorised Driver shall ensure that such conditions are complied with and the Authorised Driver is aware that any Excess Reduction Cover may be voided and this Agreement may be terminated if such restrictions or conditions are not adhered to. A Learners licence or comparable will not be accepted.
c) Once the Vehicle has been collected additional drivers are unable to to be added to the rental agreement unless they apply in person at a Mad Campers office.
6. HIRER’S OBLIGATIONS
a) The Hirer acknowledges having received the Vehicle in a clean condition, with a full fuel tank of petrol and will return the vehicle in a clean condition with a full fuel tank of petrol on the Return Date at the time and at the Return Point set out in the Rental Agreement.
b) The Hirer must ensure that all reasonable care is taken in handling and parking the Vehicle and that it is left securely locked when not in use.
c) It is the hirers responsibility to ensure that the recommended levels are maintained with respect to the water in the radiator and battery, the oil and the tyre pressures of the Vehicle.
d) Smoking and/or animals (excluding registered guide or assistance dogs) are not permitted in the Vehicle at any time. If this condition is breached, the Hirer must pay to Mad Campers a cleaning fee determined by Mad Campers in its reasonable opinion and being not more than $250.
e) The Hirer must ensure that all Authorised Drivers comply with and all Authorised Drivers are aware they are bound by this Agreement.
f) All Authorised Drivers must carry their driver’s licence with them when driving the Vehicle.
g) In the event of any damage to or accident involving the Vehicle during the Term of Hire, the Hirer must notify Mad Campers of the full circumstances of the damage as soon as practicable (being not more than 24 hours) from the time the Hirer has knowledge of the damage.
h) If there is an equipment defect or mechanical failure of the Vehicle during the Term of Hire, the Hirer must notify Mad Campers as soon as practicable, and in any event within 24 hours, from the time the Hirer has knowledge of the defect or failure so as to give Mad Campers the opportunity to rectify the problem during the Term of Hire and ensure the problem does not escalate. Mad Campers does not accept liability for any claims submitted after this period.
i) The Hirer must ensure that a copy of this Agreement is kept in the Vehicle throughout the Term of Hire and produced without delay for inspection on demand by an enforcement officer.
j) The Child Restraint Law stipulates that children under 7 must be properly restrained in an approved child restraint. It is the Hirer’s responsibility to ensure the child restraint is installed correctly not Mad Campers. Mad Campers campervans are not compliant to carry infants and toddlers.
k) It is the Hirer’s responsibility to be aware of and act in compliance with all the New Zealand Transport Agency rules and regulations.
l) The Hirer shall not use or permit the Vehicle to be used for the transport of passengers for hire or reward, unless the Vehicle is hired with the knowledge of Mad Campers for use in a passenger service licensed under Part 4A of the Transport Service Licensing Act.
m) The Hirer shall not:
(i) drive or use the Vehicle (or permit the Vehicle to be driven or used) otherwise than in a prudent and cautious manner. For the purposes of these terms and conditions, a single vehicle rollover shall be considered a breach of this clause 6(l)(i);
(ii) Sublet or hire the Vehicle to any other person;
(iii) Permit the Vehicle to be operated outside the Hirers authority;
(iv) Operate the Vehicle, or allow it to be operated, in circumstances that constitute an offence against section 56, 57, 57AA, 57A or 58 of the Land Transport Act 1998 (“Act”).
(v) Operate the Vehicle, or permit it to be operated in any race, speed test, rally or contest;
(vi) Operate the Vehicle or permit it to be operated in breach of the Act, Transport Act 1962, Land Transport (Road User) Rule 2004 or any other Act, regulations or bylaws including New Zealand Transport Agency rules relating to road traffic;
(vii) Operate the Vehicle or permit it to be operated for the transport of more than the number of passengers or more than the gross vehicle mass specified in the certificate of loading for the Vehicle;
(viii) Drive or permit the Vehicle to be driven by any other person that is not the holder of a current driver’s licence appropriate for the Vehicle; or
(ix) Use the Vehicle for the purpose of a courier or delivery service.
n) The Hirer must ensure that no persons interfere with the odometer or speedometer, or (except in an emergency) any part of the engine, transmission, and braking and/or suspension systems of the Vehicle. If any interference is detected following an assessment by Mad Campers then the hirer shall be responsible for any reparations and loss of earnings while work is conducted.
o) The Hirer confirms that all information supplied by them to Mad Campers in connection with this Agreement is true and accurate and the Hirer will immediately notify Mad Campers of any change to the information.
p) The primary concern of Mad Campers is the well-being of the Hirer and the occupants of the Vehicle and, for safety purposes, Mad Campers reserves the right, at its sole discretion, to restrict Vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of hire period. Mad Campers will advise you on pick up of any travel restrictions known at that time.
q) The Hirer must ensure that snow chains are fitted correctly, so as not to cause damage to the Vehicle, person or property, when required due to the road conditions during the winter season (June-October) or on roads as advised by the relevant local authority, Transit New Zealand, NZ Police or the relevant ski resort. Vehicles driven around the Queenstown Lakes District Council area or taken on the Milford Road during the winter season should carry chains as the Hirer may be fined for not fitting them when required.
r) The Hirer shall not drive the vehicle on any beaches, off road, on Ball Hut road (Aoraki Mount Cook), through any closed roads, streams, rivers or flood waters.
7. PAYMENT BY HIRER
a) Prior to collection of the Vehicle, the Hirer must pay Mad Campers in full the fees (‘Fees’), excess amount/bond (‘Bond’) and any other amounts specified in the Rental Agreement and present a credit card in the Hirer’s name that is acceptable to Mad Campers for payment of such amounts. Subject to the terms and conditions of this Agreement, the Hirer agrees to pay on demand any additional fees and costs that are incurred by the Hirer or are payable by Mad Campers in connection with the hire of the Vehicle by the Hirer including parking charges and fines, toll road charges and fines, camping charges and fines, speeding and other traffic offence fines, late return fees, relocation fees, and cleaning fees. In addition, the Hirer authorises Mad Campers to debit the Hirer’s credit card for those additional costs which become apparent following the Term of Hire.
b) The Hirer must pay for all petrol or diesel used in the Vehicle during the Term of Hire.
c) The following credit cards will be accepted: Visa, MasterCard. A credit card administration fee of 2.2% applies for the use of Visa and MasterCard for payment and Bond purposes. The credit card administration fee will not be refunded if the Hirer cancels the booking.
d) Some banks and credit card providers may impose fees for certain transactions, including currency conversion fees. Any fees and other charges which may be changed to the Hirer or the Hirer’s bank or credit card provider will be the Hirer’s sole responsibility, and for the avoidance of doubt, are not included in any rate or sum provided by Mad Campers.
e) The Hirer accepts the risk of any currency exchange rate fluctuations (including in relation to refunds and return of Bonds) and accepts that Mad Campers has no control over any currency conversion rates or fees.
f) If a credit card is presented as payment, the credit card holder is jointly and severally liable as a Hirer. The Hirer agrees that:
(i) Mad Campers shall be entitled to retain the Hirer’s credit card details in accordance with the Payment Card Industry – Data Security Standard and to take any action to recover from the Hirer’s credit card all amounts due by the Hirer pursuant to this Agreement, including any amounts due in respect of damage to the Vehicle or property of a third party and all other additional charges as set out in this Agreement and as listed in clauses 3, 7,11, 12, 14, 15, 16, 17 and 18; and
(ii) Mad Campers may process credit card charges relating to the Rental Agreement up to 6 months after the Term of Hire.
8. HIRER’S LIABILITY
a) If multiple persons are described as the Hirer in the Rental Agreement, each person is jointly and severally responsible for all fees, charges and other obligations pursuant to this Agreement. b) Subject to clause 8(e), the Hirer is liable to Mad Campers for and indemnifies Mad Campers against:
(i) any loss of, or damage to, the Vehicle (including any accessories);
(ii) any consequential damage, loss or costs incurred by Mad Campers, including salvage costs, loss of ability to re-hire and loss of revenue; and
(iii) any loss of, or damage to, Vehicles and property of third parties, arising from the use or misuse of the Vehicle by the Hirer, any Authorised Drivers, person whom the Hirer permits or allows to drive the Vehicle, invitee of the Hirer or passengers in the Vehicle during the Term of Hire, to the extent that such loss, damage or costs have been caused by or contributed to by the Hirer, any Authorised Driver, any person the Hirer permits or allows to drive the Vehicle, any invitee of the Hirer or any passenger in the Vehicle, provided that the Hirer’s liability may be reduced to the amount of the relevant Excess Reduction Cover in respect of an incident subject to the terms and conditions of this Agreement.
c) Subject to clause 8(e), the Hirer agrees to release and indemnify Mad Campers from and against all actions, claims, demands, losses, damages, costs, expenses, harm or other misadventure which the Hirer may suffer or incur or become liable for as a result of any use of the Vehicle in breach of this Agreement, any reckless or negligent act, error or omission of the Hirer, any Authorised Driver, invitee of the Hirer or passenger in the Vehicle or any misuse of the Vehicle by the Hirer during the Term of Hire.
d) Notwithstanding any provision in this Agreement to the contrary, the Hirer is not liable to Mad Campers for any loss to the extent that it is caused by us (for example, through our negligence or breach of contract).
e) This clause 8 will survive termination of this Agreement.
9. EXCESS REDUCTION OPTIONS The Hirer may choose the Risk Taker, The Gambler and You’re Good options for excess reduction coverage of the Vehicle. The Bond payable in respect of the Vehicle or any incident shall be in accordance with the excess reduction package option selected by the Hirer at the time of Collection and specified in the Rental Agreement
10. EXCESS REDUCTION COVER All Excess Reduction Options are subject to the provisions and exclusions set out below:
a) The Hirer may purchase and pay the daily rental rate for one of the Excess Reduction Options to reduce the Standard Excess payable by the Hirer under Mad Campers cover (‘Excess Reduction Cover’).
b) Subject to clause 11, the Hirer’s liability is covered by the relevant Excess Reduction Cover selected up to a maximum of $2,000,000.
c) The Hirer’s liability for damage applies in respect of each separate accident, incident or new damage, not each rental.
d) This clause 10 does not apply if the Hirer rejects Excess Reduction Cover. If the Hirer elects not to use Excess Reduction Cover, the excess payable by the Hirer is the Standard (Risk Taker) Excess as per the Rental Agreement and is payable for each and every event involving the Vehicle.
11. EXCESS REDUCTION EXCLUSIONS Excess Reduction Cover does not apply in the following events or in respect of the following fees, damages, expenses and/or costs and the Hirer will be fully liable for all fees, damages, expenses and/or costs as specified and/or which are associated with the relevant event:
a) The driver of the Vehicle is under the influence of alcohol or any drug that affects their ability to drive the Vehicle.
b) The Vehicle is in an unsafe or un-roadworthy condition that arose during the Term of Hire and such condition has caused or contributed to the damage or loss, and the Hirer or driver of the Vehicle was aware or ought to have been aware of the unsafe or un-roadworthy condition of the Vehicle.
c) The Vehicle is driven by any person not identified as an Authorised Driver in the Rental Agreement.
d) The Vehicle is damaged as a result of submersion in water, including as a result of crossing creeks, rivers, flooded fords, salt water or on beaches, driving through low plain flooded areas or if there was a reasonably foreseeable risk of the Vehicle’s submersion in water (for example, while parked in a below ground parking garage).
e) The Vehicle is used in any off road conditions. Off road conditions include: fire trails, beaches, sand, tracks, fields or paddocks. The only exception to this is reasonable use of access roads to recognised commercial campgrounds.
f) The Vehicle is driven when a warning light appears or where the coolant temperature gauge enters a red zone (High).
g) The use of roof racks and snow chains on the Vehicle where such roof racks or snow chains have not been hired through Mad Campers.
h) The Vehicle including its accessories and spare parts is damaged as a result of incorrect fitting or use of snow chains or ski/snowboard racks, roof racks or bicycle racks
i) The Vehicle is driven on a road or ski resort access road without snow chains when snow chains are required to be fitted by the relevant local authority, Transit New Zealand, NZ Police or the relevant ski resort
j) The costs to replace keys which have been lost, broken or damaged, the cost of retrieval of keys which have been locked inside a Vehicle.
k) All costs as a result of breakages, loss, theft or defacement of the Vehicle’s interior and accessories caused by or contributed to by the Hirer, any Authorised Driver, any person the Hirer permits or allows to drive the Vehicle, any invitee of the Hirer or any passenger in the Vehicle.
l) RISK-TAKER or CHANCE-IT Excess Reduction Cover does not cover any theft or attempted theft of the Vehicle or its contents resulting in damage where reasonable precautions were not taken to protect against that theft or attempted theft.
m) Mad Campers recommends the Hirer does not leave valuables in the Vehicle and Mad Campers strongly recommends that the Hirer ensures they take out the highest level of travel insurance as there is no cover provided for loss of or damage to personal belongings.
n) All damage and costs caused by or in connection with reckless conduct or wilful misconduct of the Hirer or an Authorised Driver or any invitee of the Hirer or passenger in the Vehicle. For example, Excess Reduction Cover does not apply in connection with any incidents involving sitting or standing on the bonnet, boot or roof of the Vehicle or propelling an object from the Vehicle.
o) If the Vehicle is wilfully or recklessly damaged or is lost as the result of the wilful or reckless actions of the Hirer or an Authorised Driver or any invitee of the Hirer or passenger in the Vehicle (Note: wilful or reckless damage includes fire, any punctures or damage to tyres or rims caused by or contributed to by the Hirer, any Authorised Driver, any person the Hirer permits or allows to drive the Vehicle, any invitee of the Hirer or any passenger in the Vehicle, burning out a clutch and any damage arising from using the Vehicle to propel any other vehicle).
p) Except where Mad Campers is in breach of this Agreement, the costs relating to delivery of a replacement Vehicle required as a result of any of the exclusions listed in this clause 11.
q) Any costs associated with the incorrect use of fuel or the use of: (a) fuel (fuel being diesel or petrol); (b) the use of Bio-Diesel which should not be used; or (c) water; or (d) other contamination of fuel or water of the Vehicle.
r) The cost to retrieve or recover a Vehicle back to road level, which may include, but is not limited to a Vehicle that has become bogged, submerged, caught, trapped, stuck or restricted in anyway.
s) If the Vehicle is involved in a single vehicle rollover or the roof of the Vehicle is damaged as a result of any single vehicle incident or accident, regardless of any Excess Reduction Cover chosen by the Hirer, the Hirer must pay Mad Campers and is responsible to Mad Campers for all costs and damages arising in respect of such rollover, incident or accident. The Hirer’s liability under this clauses is limited to an amount of $5,000. For the purposes of these terms and conditions a single vehicle “rollover” includes any incident or accident where the Vehicle has rolled, tipped (one or more wheels have left the ground) or fallen over and this has caused damage to the Vehicle, including to the roof and/or sides of the Vehicle.
t) The Vehicle is operated in any race, speed test, rally or contest or the Vehicle is used for the purpose of reward (for example, as a taxi or courier vehicle) or the Vehicles is used in any driver license test.
u) The Vehicle is driven by any person who at the time when that person drives the Vehicle is disqualified from holding or has never held a driver’s licence appropriate for that Vehicle or such person is not legally entitled to drive the Vehicle in New Zealand.
v) The Vehicle is operated on any of the following roads: Ninety Mile Beach (Northland), Ball Hutt Road (Mt Cook) or Skippers Road (Queenstown).
w) The Vehicle is operated outside the Term of Hire or any agreed extension of that term.
x) If a driver of the Vehicle is convicted of any driving offence under New Zealand law where the Vehicle, property or any other vehicle is damaged in circumstances which are illegal in New Zealand.
y) It is agreed between Mad Campers and the Hirer that section 11 of the Insurance Law Reform Act 1977 shall apply with respect to the above exclusions as if this clause constitutes a contract of insurance.
z) If the Vehicle is loaded or is being loaded in excess of the manufacturer’s specifications.
a) If the RISK-TAKER or CHANCE-IT Excess Reduction Cover has been chosen, the Bond is payable by credit card only. Please note the relevant amount will be debited from the Hirer’s credit card immediately. Subject to (b) below, the Bond is fully refundable provided the Vehicle is returned on time on the Return Date and to the Return Point, undamaged with a clean interior and with a full fuel tank. For dispute resolution in respect of Bonds please refer to clause 22 of this Agreement.
b) The Hirer authorises Mad Campers to deduct from the Bond any amounts due by the Hirer to Mad Campers arising as a result of this Agreement, including the amount of any damage, the charges as set out in this Agreement and as listed in clauses 3, 7, 12, 14, 15, 16, 17 and 18. Mad Campers will give the Hirer notice, by contacting them at the email address specified in the Rental Agreement, of the deduction of such amounts.
c) Mad Campers reserves the right to retain all or part of the Bond for such period as Mad Campers may determine (acting reasonably) after the Term of Hire to cover the cost of un-notified damage, infringements or damage to third parties or their property. Once a refund is processed by Mad Campers, it may take five or more business days for the funds to become available.
d) In the event of an Excess Reduction Cover claim, to allow Mad Campers to determine who is at fault, the Bond may be retained by Mad Campers irrespective of who is at fault and such amount must be paid to Mad Campers (if not already held by Mad Campers) at the time the accident report is completed and not at the expiry of the Term of Hire. The Bond will be refunded only if Mad Campers is successful in recovering the complete cost of the damages from the third party. If Mad Campers is not successful in recovering the complete cost of the damages from the third party Mad Campers may retain all or part of the Bond being in respect of such amount of damages that Mad Campers was not able to recover from the third party provided that Mad Campers shall not be entitled to retain any amounts to the extent that any damages have been caused by or contributed to by a breach of this agreement or the negligent act, error or omission of Mad Campers or any of its officers, employees or agents. The Hirer acknowledges that third party claims can take many months to resolve.
e) As insurance is not compulsory in New Zealand there is no guarantee that these damages will be recovered, therefore where a third party causes damage, the Hirer is liable for damages as specified in their Rental Agreement and if Mad Campers is not able to recover from the third party the amount of the damages the Bond may not be refunded to the Hirer.
f) In the event of a replacement Vehicle is dispatched due to an accident, the applicable Bond will be twice that of the Bond for the original Vehicle.
g) In the event that a replacement Vehicle is given due to an accident, any Excess Reduction Cover taken is not transferable to the replacement Vehicle.
h) For the purposes of this clause 12, ‘damage’ includes any and all damage to third party property (including vehicle(s), damage to the Vehicle including tyres and windscreens, towing and recovery costs, theft, fire, break-in or vandalism costs and the cost of the daily rental rate for the Vehicle for the period the Vehicle is unavailable for hire by Mad Campers due to repair.
i) Where the Vehicle has been returned during or outside office hours and the Vehicle has undiscovered damage to the windscreen or body that has not been reported or is not covered by the Hirer’s chosen excess reduction cover, the Hirer will be contacted summarising the cost of repairs and charged for such repairs.
13. MAD CAMPERS LIABILITY AND OBLIGATIONS
a) Mad Campers shall hire the Vehicle and supply any services pursuant to this Agreement: i) only on the terms and conditions expressly set out in this Agreement; and ii) subject to non-excludable rights under consumer protection laws.
b) Except as set out in the paragraphs below, Mad Campers accepts its liability to you for breach of contract or negligence under the principles applied by the courts and for breach of any non-excludable rights under consumer protection laws.
c) As the hire of the Vehicle and any services Mad Campers may provide pursuant to this Agreement is provided to the Hirer for the primary purpose of personal, domestic or household use, Mad Campers does not accept liability to the Hirer for losses that result from the use of the Vehicle or any of Mad Campers services in connection with the conduct of a business. However, we will accept that liability if it cannot be excluded under any legislation. If that liability cannot be excluded but can be limited under any legislation, Mad Campers limits its liability to resupplying, repairing or replacing the Vehicle or services (or payment of the cost of resupply, repair or replacement) where it is fair and reasonable to do so.
d) Mad Campers is not liable for any loss to the extent that it is caused by the Hirer (for example, through the Hirer’s negligence or breach of contract and/or the occurrence of any of the events in clause 11).
e) Mad Campers is not liable for any loss to the extent that it results from the Hirer’s failure to take reasonable steps to avoid or minimise the Hirer’s loss.
f) Mad Campers is not liable for any loss caused by Mad Campers failing to comply with its obligations in relation to the hire of the Vehicle or provision of any services where such loss is caused by events outside its reasonable control (such as a failure in equipment that is not owned or operated by us, an industrial strike or an act of God).
g) The liability Mad Campers accepts to the Hirer under this clause 13 includes liability for our agents according to the principles of vicarious liability at common law.
h) This clause 13 will survive termination of this Agreement.
14. ADDITIONAL HIRE COSTS
a) The first driver is free. If the “The Gambler” or “You’re Good” Excess Reduction Cover is taken, then the second specified driver is also free. All other Additional drivers may be specified for a fee of $1 per day per driver
b) Subject to approval by Mad Campers, one-way rentals are available. A one-way fee may apply and will be quoted at the time of booking
c) Additional items such as roof racks, roof boxes, chilly bins etc. can be requested at the time of reservation at the specified cost per item. All items are subject to availability.
d) When returning Vehicles after hours please note that Vehicles must be returned to the branches, not the airport terminal car parks. The Vehicle also remains the responsibility of the Hirer until such time as Mad Campers takes back possession of the Vehicle during standard operational hours.
e) After Hours pickups are available on request only. For all After Hours pickups a Rental Agreement (including copies of all drivers’ licences) must be completed and returned to Mad Campers at least 48 hours prior to travel.
i) GPS - (SATELLITE NAVIGATION UNIT) / Skoot
(i) The Hirer will return the GPS/Skoot device and is liable for misplacing or damaging the GPS unit, Skoot device, mount, charger and carry case to a maximum charge of $700.
(ii) Mad Campers is not responsible for any harm, damage, loss, theft, or misadventure that occurs as a result of the use or misuse of the GPS unit/ Skoot device
(iii) The Hirer agrees to follow all safety and usage guidelines provided by the device and/or Mad Campers.
15. TOLL NOTICES AND INFRINGEMENT FEES
a) The Hirer is liable for all infringement notices received in respect of offences committed during the Term of Hire, including in connection with any fines or charges for traffic offences and speeding offences, any failure to comply with directions given by a traffic signal, any toll offences, any parking offences and freedom camping offences.
b) In the event that Mad Campers receives notice of an infringement and/or fine, Mad Campers may (in its absolute discretion) itself, or Mad Campers may engage a subcontractor to, either: (i) transfer that infringement and/or fine into the Hirer’s name and charge the Hirer an administration fee for each infringement incurred of up to $75 for costs associated with the process; or (ii) Debit the Hirer’s credit card for the amount of the infringement and/ or fine and charge the Hirer an administration fee for each infringement or fine processed at a rate of up to $75 per infringement or fine being in respect of costs associated with the process.
c) The Hirer is hereby notified that, if Mad Campers (itself or by its appointed subcontractor) proposes to debit the Hirer’s credit card for an infringement and/or fine: (i) Mad Campers will send (or have sent) to the Hirer, including by email to the address set out in the Rental Agreement, a copy of the relevant infringement or fine notice and any reminder notice as soon as practicable after it is received by Mad Campers; (ii) The Hirer may have the right to challenge, query or object to the alleged offence to the authority that issues the infringement notice or a court (details of the relevant process should be provided on any infringement notice or fine); (iii) The Hirer may have the right to seek a court hearing (within such time as specified on the notice of infringement or fine); and (iv) The Hirer has the right to dispute the matter with the credit card issuer.
16. MECHANICAL REPAIRS, ACCIDENTS AND EQUIPMENT FAILURE
a) If there is an accident, equipment defect or mechanical failure of the Vehicle during the Term of Hire, the Hirer must notify Mad Campers as soon as practicable and in any event within 24 hours from the time the Hirer has knowledge of the defect or failure in order to give Mad Campers the opportunity to rectify the problem during the Term of Hire. Please call Mad Campers by telephone on Toll Free 0800 CALL MAD (0800 225 562)
b) Mad Campers reserves the right not to accept liability for any claims submitted after the period specified in clause 16(a) unless the Hirer is able to give a reasonable excuse (in the absolute discretion of Mad Campers) as to the failure to provide notice within such period.
c) All vehicles are registered with the Automobile Association (AA) for 24 hour roadside assistance. Phone AA Toll-Free 0800 734 543. This service covers all Mechanical and Non-Mechanical breakdowns. All Mechanical breakdowns are covered by Mad Campers relevant Roadside Assistance program and include the following: Engine faults Electrical faults Cooling system Vehicle recovery. All Non-Mechanical breakdowns are subject to the relevant call out fees being charged by the AA directly to the Hirer and are not covered by “The Gambler” or “You’re Good” Excess Reduction Cover and include but are not limited to the following: Out of fuel / incorrect fuelling of the Vehicle. Wheels and tyres. Keys being lost, broken or locked inside the vehicle. Flat batteries. A breakdown as a result of damage caused in an accident, including salvage. The AA service operates 24 hours, however for mechanical repairs outside office hours (including weekends and public holidays), some delays may occur.
d) In the event of any accident or incident involving the Vehicle, the Hirer must: (i) notify Mad Campers of the full circumstances as soon as practicable and in any event within 24 hours from the time of the accident or incident; (ii) notify the appropriate New Zealand Emergency Services (Police, Ambulance, Fire) by calling ‘111’ if the accident or incident involves an injury; (iii) record full details of all parties, witnesses to, and vehicles involved in, the accident or incident; (iv) prepare a written statement of the facts signed by all parties; and (v) obtain a copy of any relevant Police report.
e) In the event of an accident or incident involving the Vehicle, the Hirer must not: (i) make any admission of liability; or (ii) arrange or undertake any repairs or salvage without Mad Campers prior authority except to the extent that repairs or salvage are necessary to prevent further damage to the Vehicle and/or to other property.
f) The availability of a replacement Vehicle is not guaranteed and is subject to availability, Hirer’s location, accident liability and remaining hire duration.
g) Additional Hirer charges may be incurred including as follows:
(i) if a replacement Vehicle is required as a result of an accident, the Hirer is responsible for making their own way to the relevant Mad Campers branch or pickup location;
(ii) the Hirer is responsible for the cost of transporting the Hirer and any accompanying passengers away from the accident location;
(iii) Provided Mad Campers has complied with clause 16(a), the Hirer must pay for any costs relating to delivery of a replacement Vehicle required as a result of any of the exclusions listed in clause 11. These costs apply irrespective of any Excess Reduction Cover applicable to this Agreement. (iv) In the event that a replacement vehicle is given due to an accident, any Excess Reduction Cover is not transferable to the replacement vehicle. h) Without limiting any other provision of this Agreement, in the event of an accident, breakdown or equipment failure, whether or not a replacement Vehicle is available or accessible to the Hirer, Mad Campers will not be liable for any resulting accommodation or living expenses that are incurred, nor personal expenses for missed activities unless such accident, breakdown or equipment failure has been caused by or contributed to by a breach of this Agreement by or the negligent act, error or omission of Mad Campers. i) Any mechanical or towing expenses required for the Vehicle must be authorised by Mad Campers prior to the repairs or towing taking place or permitted in accordance with this clause, otherwise, Mad Campers reserves the right to hold the Hirer liable for such costs.
j) No replacement Vehicle will be provided without receipt of a completed damage claim form where one is required by Mad Campers. An additional Damage Administration fee of $75 will be applied for processing each damage claim. This fee applies to all damage claims regardless of whether the Hirer elects to use Mad Campers Excess Reduction Cover or has made their own travel insurance arrangements.
k) If any compensation is approved by Mad Campers due to an accident, breakdown or equipment failure, Mad Campers by agreement may compensate the Hirer the proportionate daily rental rate for the period during which the Vehicle could not be used for its intended purpose. Please note that daily Excess Reduction Cover costs will not be included in any compensation.
17. RETURN OF THE VEHICLE
a) The Hirer shall at or before the expiry of the Term of Hire, deliver the Vehicle (including Vehicle keys) to the Return Location stated in the Rental Agreement, or, subject to these Terms and Conditions, obtain Mad Campers consent to the amendment or continuation of the hire. (Note: No refund is available to the Hirer if the Vehicle is returned earlier than the Return Date stated in the Rental Agreement).
b) In the event of any unauthorised extension to the Return Date, Mad Campers reserves the right to charge the current daily rental rate for each day until the Vehicle is returned and an additional late return fee of up to $500. In the event of any unauthorised change to the Return Location, Mad Campers reserves the right to charge an additional relocation fee of up to $500.
c) Mad Campers may charge the Hirer a cleaning fee of up to $250 if, in the reasonable opinion of Mad Campers, the Vehicle is not returned in a clean and tidy condition.
d) Mad Campers may charge the Hirer a fee of up to $500 for failure by the Hirer to empty the grey water or toilet cassette (if applicable) from the Vehicle. And up to $150 if the toilet has not been cleaned properly.
e) Except where the Hirer has pre-purchased gas or fuel, failure to return the Vehicle with full petrol will result in a $50 administration fee in addition to the cost of refilling the fuel.
18. BREACH OF CONTRACT/TERMINATION
The Hirer agrees that Mad Campers shall have the right to refuse any rental and/ or terminate the hire and take immediate possession of the Vehicle, without notification to the Hirer, if:
(i) the Hirer fails to comply with any of the material terms and conditions of this Agreement, particularly clause 6;
(ii) the Hirer has obtained the Vehicle through fraud or misrepresentation; (iii) if the Vehicle is damaged; or
(iv) in the reasonable opinion of Mad Campers and/or the NZ Police the Authorised Driver(s) do not have sufficient skill or experience to operate the Vehicle in a safe manner or the safety of the passengers or the Vehicle is at risk. In such event the Hirer will: (a) not be entitled to a refund of part of the rental charges; and (b) be responsible for the payment of any towing costs to return the Vehicle to the Return Location plus a fee to cover the reasonable costs of Mad Campers in arranging the return of the Vehicle up to a maximum of $100. The termination of the hire under this clause 18 shall be without prejudice to the other rights of Mad Campers or the Hirer under this Agreement or otherwise at law.
a) The following terms have their respective meanings in the Personal Property Securities Act 1999 (‘PPSR’) – financing statement, interested person, register, proceeds, security agreement and security interest.
b) The Hirer acknowledges that:
(i) by hiring the Vehicle from Mad Campers, Mad Campers has a security interest in the Vehicle (and any proceeds) and that this Agreement may constitute a security agreement;
(ii) any security interest arising under this Agreement attaches to the Vehicle when the Hirer obtains possession of the Vehicle and not at any other time; and
(iii) Mad Campers may perfect its security interest by lodging a financing statement on the PPSA register.
c) Mad Campers does not need to give you any notice under the PPSA (including a notice of a verification statement) unless the notice is required by the PPSA and that requirement cannot be excluded.
d) You must do anything reasonably required by Mad Campers to enable Mad Campers to register its security interest, with the priority it requires, and to maintain the registration.
20. GENERAL PROVISIONS
a) The Hirer acknowledges that Mad Campers retains title to the Vehicle at all times. The Hirer must not agree, attempt, offer or purport to sell, assign, sub-let, lend, pledge, mortgage, let or hire or otherwise part with or attempt to part with the possession of the Vehicle.
b) Except as expressly set out in this Agreement and the Consumer Guarantees Act 1993, Mad Campers makes no warranties or other representations with respect to the Vehicle or services provided, and any implied warranties or representations are excluded.
c) All charges and expenses payable by the Hirer under this Agreement are due on demand by Mad Campers including any collection costs and reasonable legal fees incurred by Mad Campers.
d) The Hirer must not assign, transfer or novate this Agreement or any rights or obligations under this Agreement, without the prior written consent of Mad Campers. The Hirer authorises Mad Campers to sub-contract the provision of any of the services under this Agreement as Mad Campers may require in its absolute discretion from time to time and at any time.
e) If we waive any rights available to us under this Agreement on one occasion, this does not mean that those rights will automatically be waived on any other occasion.
f) This Agreement constitutes the entire agreement of the parties and there are no other oral undertakings, oral representations, warranties or agreement between the parties relating to the subject matter of this Agreement that have been relied on by the Hirer and Mad Campers will have no liability to the Hirer under sections 9, 12A, 13 or 14(1) of the Fair Trading Act 1986 if the Hirer hires the Vehicle in trade.
g) To the extent that any clause or part of any clause is in any way unenforceable, invalid or illegal, it is to be read down so as to be enforceable, valid and legal. In the event this is not possible, the clause (or where possible, the offending part) is to be severed from this Agreement without affecting the enforceability, validity or legality of the remaining clauses (or parts of those clauses as the case may be) which will continue in full force and effect.
h) In this Agreement, including and includes are not words of limitation.
i) The Agreement does not create a relationship of principal and agent, joint venture, partnership or fiduciary relationship between the parties.
j) All references to “$” in this Agreement are to New Zealand dollars and include GST.
k) This Agreement is governed by New Zealand law.
1) If you are dissatisfied with your Mad Campers experience, you may raise a complaint with us. All complaints will be handled in accordance with our Dispute Resolution Process.
2) Our Dispute Resolution Process is without prejudice to any rights you may have under New Zealand Consumer Law. For more information on your rights, you can visit the following website www.consumerprotection.govt.nz/
This Agreement is governed by the laws of the New Zealand.
The Hirer warrants that all information supplied by the Hirer to Mad Campers in connection with this Agreement is true.