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Kiwi Autohomes Motorhome Rental informationKiwi Autohomes Ltd – Giving you access to the Experience of a Lifetime
Kiwi Autohomes is a family owned business which has been in operation in New Zealand for the last 12 years and the Directors of the company have been involved for over 20 years in this industry. We pride ourselves on providing personal, friendly and thoroughly professional service to our customers at all times.
Our rental motorhome fleet is maintained to a very high level and our ongoing rigorous checking and servicing schedules ensures our vehicles will provide you with a carefree and very enjoyable holiday experience.
Right from the time that we receive your initial enquiry, our experienced customer service team will provide you with an excellent level of personal service and offer you solutions to your queries and helpful advice and suggestions that will assist you in planning and booking your NZ holiday.
When you arrive to pick up your rental motorhome or campervan, we will demonstrate all of the features and the equipment it has and how it all works. Details on our 24 hour 7 day per week emergency breakdown service will be made available to you as well as our contact details should you need to talk to us.
We will also provide you with complimentary maps, campground directories and the facilities they provide, helpful suggestions on driving in New Zealand, things to see and do and answers to any other queries you may have will also be available to you.
The best way to see NZ is by renting a motorhome or campervan from Kiwi Autohomes. Our modern rental motorhomes and campervans will let you travel at your own pace, stop and explore much of the wonderful scenic beauty on offer, take a drive around a lake, discover a lonely beach or river, visit a garden or wildlife sanctuary, go whale watching, bungy jumping, ride in a jet boat or visit our historic places of interest and by choosing to rent from us, you can do all this and more at a very competitive price. We do not bank Bonds at the start of your hire and we do not have any extra charges
When you choose a rental motorhome or campervan from Kiwi Autohomes, you will get:
* A modern fully equipped vehicle
* Friendly personal service from our professional customer services team
* Full orientation of your vehicle
* The benefit of our 20 years of experience in the rental motorhome and campervan business here in NZ
Kiwi Autohomes Motorhome Rental Rental TermsImportant Information About Your Rentals
On arrival, you will be required to sign a rental agreement with the operators of Kiwi Autohomes Motorhome Rental. Here is a summary of their terms and conditions.
The following definitions apply for the Terms and Conditions of Kiwi Autohomes Motorhome Rental:
* The Supplier means the operator of Kiwi Autohomes Motorhome Rental.
* The Client is also referred to as the hirer (s) or renter (s).
BRANCHES AND HOURS
Branches are conveniently situated in Auckland or Christchurch and hires can start or end in either location. We are open from 8.30am to 5.00pm weekdays and by appointment on Saturdays and Sundays.
Times outside of these hours can be arranged by prior negotiation only.
BOTH BRANCHES ARE CLOSED ON DECEMBER 25TH. XMAS DAY.
We are contactable by telephone 7 days a week.
Vehicles must be picked up from and returned to our branches only.
A complimentary transfer from the Airport or your Hotel/Motel to our branch in either Auckland or Christchurch is available at the start of your hire. To arrange this service, please let us know your arrival flight details or the name of your hotel/motel at the time you make your motor home booking and we will arrange for our shuttle to pick you up and bring you to the branch. Our Shuttle service can be booked for the end of your hirer and will be at the hirer's expense. Please note that this is a pre-booked service. If you are more than 30 minutes later than the agreed time of return we can not guaranty the availability of this service. The hirer agrees to pay Kiwi Autohomes Ltd any costs that they may incur for the shuttle service being delayed.
New Zealand regulations require all drivers licenses to be written in English or have an approved English translation. We will also accept an International driving permit. A normal car license is all that is required to drive any of our campervans or motorhomes. No heavy vehicle or any other special category license is required.
Drivers must be 21 years of age or over. Drivers over the age of 75 years or more may be required to supply a medical certificate stating that they are fit to drive.
Vehicles can only be driven on sealed/bitumen roads with the exception of any gravel surfaced camping ground access road. Vehicles are not permitted to be driven on Skippers Canyon Road (Queenstown) (Winter only), Ball Hut Road (Mt Cook), North of the Colville Township (Coromandel Peninsula), Ninety Mile Beach (Northland), any ski access roads or on any coastal beach.
Restriction of vehicle movements in any area of NZ adversely affected by road or weather conditions will be at the sole discretion of Kiwi Autohomes Ltd and permission must be sought from Kiwi Autohomes Ltd before proceeding.
All traffic infringements are the responsibility of the hirer. If you incur a fine or fines for breaking any Traffic Law, parking infringement or road toll fee that are not settled in full at the time you return your campervan or motorhome, we reserve the right to charge your credit card for any costs levied plus an administration cost of NZ$50.00 per incident to cover the cost of processing.
Animals are not permitted in any of our vehicles at any time. Guide Dogs are the only exception to this requirement.
Smoking is not permitted inside any area of our motorhomes including the driver's cab at any time.
An extra cleaning fee of NZ$350.00 will be payable for any breach of these terms.
Although all of our vehicles are maintained to a very high standard, a repair may become necessary while a vehicle is on hire. You are authorized to have a repair carried out up to a maximum of NZ$100.00 without having to contact us. You must produce a paid receipt from the repairer to obtain a refund at the end of your hire. For any repairs amounts over NZ$100.00, you must contact us before any work is undertaken for authorization.
For your added peace of mind, all of our vehicles are enrolled in a 24 hour 7 days per week emergency roadside assistance program. You will be given full details of this program at the time you pickup your vehicle.
Kiwi Autohomes Ltd will not accept any claims for compensation should the hirer have experienced any problems whatsoever that were only notified at the end of the hire. If you have any issues that arise while using the vehicle these must be notified to us straight away.
LIMIT OF LIABILITY
Any problems that occur with the vehicle or its equipment during the hire must be reported to us immediately, costs, inconvenience or delays resulting from any problem not notified to us during the rental period.
In the event that the vehicle becomes unserviceable due to a breakdown or an accident, our liability will be limited to a refund of all payments made for total hire days lost only. Kiwi Autohomes Ltd will use its best endeavors to supply a substitute vehicle but should such a vehicle not be available, Kiwi Autohomes Ltd will not be liable for any claims for costs, delays, accommodation, meals or any other expenses resulting from a breakdown or an accident. The vehicle must not be driven when a fault is evident that may cause further damage to the vehicle.
If a warning light comes on while driving, the vehicle must be stopped immediately and we must be telephoned for directions before proceeding. Costs for any damage caused by continuing to drive the vehicle while a warning light is on will become fully chargeable to the hirer.
AVAILABILITY AND SUBSTITUTION OF VEHICLE
If for any reason beyond our control, the reserved vehicle is not available, we reserve the right to substitute a comparable or better standard vehicle at no extra cost to the hirer. This shall not constitute a breach of contract and does not entitle the hirer to a refund of any description. In the event that an alternative vehicle is not available, our liability is limited to a refund of all payments made for total hire days lost only.
Vehicles can only be requested by category not make and model or year.
MINIMUM RENTAL PERIOD
The minimum rental period is 5 days or 14 days for a one-way hire.
The minimum rental period is 14 days for hires between 16th December and 28/29 February.
Rates are calculated on a daily basis regardless of the time of pickup and drop off. All rates quoted are in New Zealand Dollars and are inclusive of New Zealand Goods and Service Tax (GST) of 15%. Rates are subject to change without notice. Long term discounts are available on application.
The rates also include:
* Unlimited kilometers
* Kitchen equipment
* Linen and bedding
* General equipment
* Camp ground guides
* Road maps
Kiwi Autohomes does NOT charge for:
* One Way Hire Fees
* Extra Driver Fees
We only accept Visa, MasterCard and American Express credit cards and all transactions are conducted in New Zealand Dollars. Due to exchange rate fluctuations, there could be some variances to the amount charged or in the case of refund, to the amount originally charged. We do not accept any responsibility for exchange rate fluctuations or credit card company’s charges.
Credit Card Surcharge Fees
A surcharge will be added to all transactions made to the Client's credit card by Kiwi Autohomes Ltd.
American Express 4.5%
PAYMENTS AND DEPOSITS
When you receive your confirmation a non-refundable deposit is required to secure the booking. This is shown at the time of booking. The balance of any hire costs will be due to be paid 45 days prior to the hire commencing or upon confirmation for any bookings within 45 days of departure.
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
31 to 37 days prior to pickup 20% of total rental
18 to 30 days prior to pickup 50% of the total rental
8 to 17 days prior to pickup 75% of the total rental
7 days prior, no show or hire cancelled at time of pick up 100% of total rental
Kiwi Autohomes Ltd will not take any responsibility for any changes or disruptions caused by late arrivals or early departures for any reason.
There is no refund for late pickup or early return of the vehicle.
Amending or transferring a confirmed booking will incur an NZ$50.00 fee unless it is within 32 days of travel when the above cancellation fees will apply.
If a booking is amended within 17 days of pickup, no refund will be available for the days not used if the length of the hire is shortened.
If a hirer requests a change to the drop off city once the hire has commenced, authorisation must be obtained from Kiwi Autohomes Ltd and subject to the change being approved, a relocation fee of NZ$1000.00 will apply if applicable.
EXTENSION OF RENTAL
Any extension of the rental period must be authorized by Kiwi Autohomes Ltd and will be subject to availability. The extra cost of the extended rental will be charged to the hirer’s credit card immediately at the gross rate applicable at the time of the extension. No extensions can be taken without the approval of Kiwi Autohomes Ltd.
PERSONAL TRAVEL INSURANCE
Personal injury in New Zealand is covered by the Accident Compensation Commission. We strongly advise hirer/s to take out a fully comprehensive travel insurance package prior to the commencement of their travels which will also cover you for the rental vehicle excess amount as well as any loss or damage to personal items. We will not be responsible for any loss or damage of any personal items carried in the vehicle.
A compulsory charge of NZ$20.00 per day (maximum payable NZ$1500 or 75 days) addition to the daily rates will give you a maximum liability (Excess) of NZ$2000 (NZ$4000 for drivers 21 to 25 years of age) for any claim arising should the vehicle be damaged in any way or if damage occurs to any third party property regardless of who is at fault.
The excess applies in respect of each claim, not rental. The Bond of NZ$2000 (NZ$4000) which will be taken as a credit card imprint at the time of entering into the Rental Agreement. The Bond is fully refundable if the vehicle is returned on time to the agreed location, and providing the toilet and waste tanks are empty, LPG bottle(s) are full and the fuel is at the same level that was noted at pickup and no damage to the vehicle, third party property or any item on the Exclusions List is evident. (please refer to paragraph on Insurance Exclusions)
REDUCTION OPTION 1
The cost for this option is NZ$10.00 per day (minimum hire period of 7 days applies) in addition to the daily rates and standard insurance. This will give you a maximum liability of NZ$1250 (NZ$2500 for drivers 21 to 25 years of age) for any claim arising should the vehicle be damaged in any way or if damage occurs to any third party property regardless of who is at fault.
The excess applies in respect of each claim, not rental. The hirer will be responsible for any damaged or broken windscreens, tyre repairs or replacements and all items noted on the Exclusions list. The Bond of NZ$1250 (NZ$2500) which will be taken as a credit card imprint at the time of entering into the Rental Agreement. The Bond is fully refundable if the vehicle is returned on time to the agreed location, and providing the toilet and waste tanks are empty, LPG bottle(s) are full and the fuel is at the same level that was noted at pickup and no damage to the vehicle, third party property or any item on the Exclusions List is evident. (please refer to paragraph on Insurance Exclusions)
REDUCTION OPTION 2
The cost for this option is NZ$20.00 per day (minimum hire period of 7 days applies) in additional to the daily rates and standard insurance. This will give you a maximum liability (excess) of NZ$500 (NZ$1000 drivers 21-25) for any claim arising should the vehicle be damaged in any way or if damage occurs to any third party property regardless of who is at fault.
The excess applies in respect of each claim, not rental. The hirer will be responsible for any damaged or broken windscreens, tyre repairs or replacements and all items noted on the Exclusions list. The Bond of NZ$500 (NZ$1000) which will be taken as a credit card imprint at the time of entering into the Rental Agreement. The Bond is fully refundable if the vehicle is returned on time to the agreed location, and providing the toilet and waste tanks are empty, LPG bottle(s) are full and the fuel is at the same level that was noted at pickup and no damage to the vehicle, third party property or any item on the Exclusions List is evident. (please refer to paragraph on Insurance Exclusions)
TYRE AND WINDSCREEN INSURANCE
A cost of NZ$8.00 per day (minimum hire period of 7 days applies)in addition to the daily hire rates, standard insurance or insurance reduction options 1 or 2 and will give you piece of mind cover when it comes to puncture repairs or windscreen chips/replacements. Any call out fees will not be covered.
Kiwi Autohomes Ltd does not bank Bonds at the start of the hire…
The Bond is fully refundable when the vehicle is returned with the fuel at the level noted on the hire agreement to the correct location and on time and all other terms of the rental agreement have been complied with. If any damage is evident when the vehicle is returned the Bond will be used to cover the costs of repair plus any Demurrage fees calculated at the daily hire rate for the period the vehicle is off fleet while being repaired to a maximum of 7 days. However, if any damage is evident as a result of any breach of items as shown on the exclusions list then the hirer will be held liable for the first NZ$5000.00 for any repairs required regardless of which Bond was taken.
Under the these terms and the Terms of the Hire Agreement the client understands and agrees that if he/she/they damage the vehicle under any of the below conditions whether on the standard insurance cover or Reduction Options 1 or 2 he/she/they will be liable for up to the first NZ$5000.00 of any costs in relation to:
1. Damage due to immersion in either Salt or Fresh water for any reason and any associated costs for recovery or towing.
2. Filling the vehicle with the incorrect fuel. The hirer will be responsible for any associated costs of recovery or repair.
3. Costs to replace lost keys or to retrieve keys locked in the vehicle.
4. Any and all damaged to the vehicle or any 3rd party property caused by driver or hirer negligence. Examples of this but not limited to are driving under low trees or structures causing damage to the top of the vehicle, driving over any object which causes damage to the underside of the vehicle or any damage caused while reversing.
5. Any damage to the vehicle or 3rd party property while the vehicle is being operated in unsafe driving conditions. (e.g. high winds snow & ice)
6. Damage or breakage of any window or windscreen.
7. Any and all damage caused to the inside of the vehicle whilst on hire.
8. Any damage caused to the vehicle or any third party property if the vehicle is driven by an unauthorized or underage driver or if the terms of the rental agreement are breached in any way.
9. Costs related to tyre puncture repairs or replacements (unless a manufacturing fault was evident)
ROAD USER CHARGE RECOVERY
As there are no taxes added to Diesel at the pump all diesel vehicles are bound by the Road User Charge. This will be calculated at the end of your hire and charged at the below rates.
All vehicle types NZ$6.90 per 100kms
Kiwi Autohomes Ltd reserves the right to amend the Road User Charge rates at any time.
All our vehicles are supplied with complimentary cutlery, crockery, cooking utensils, cleaning brush/shovel, clothes line/pegs, toilet chemicals, water hose, duvet/sheets or sleeping bags/liners, pillows & cases, towels, tea towels, bath mat and hand towel.
When you pickup your vehicle, our staff will provide you with a full familiarization of the workings of the vehicle and the equipment supplied in it. They will assist you with your first-night camping arrangements and will offer helpful suggestions to make your New Zealand experience enjoyable. Please ask them for any assistance you may require.
At The Start Of Your Hire
Upon arrival at our depot, a Hire Agreement will be filled out and explained in detail. There will then be a full tour of the inside and outside of the motorhome with all the functionality demonstrated. The vehicle will then be inspected and any damage and will be noted on your hire agreement. At this time a diesel level will be taken. These details are used for the return of the vehicle to our depot as a reference to establish new damage.
At The End Of Your Hire
Upon return of your vehicle, you must have the waste and toilet tanks empty and the diesel level is to be at the same as marked on the Hire Agreement. All dishes washed and rubbish removed. LPG bottle(s) refilled. A visual inspection of the vehicle will be conducted to check for any new damage. If you are aware of additional damage to the motorhome please inform a Kiwi Autohomes Ltd staff member. If the vehicle is returned in an unreasonable condition or any of the terms of the rental agreement are broken fees may apply.
Illustrations and text in any of our documentation, brochures or website are subject to change at any time and images are only a representation of the vehicle shown. Because we are constantly upgrading and modifying our vehicles, variations may occur to both the vehicle and the layout and equipment in them.Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant supplier at the earliest possible time. This will allow the supplier to remedy any issues and minimise any inconvenience to you. If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.95% credit card or debit card surcharge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.