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Backpacker Sleepervans informationBackpacker Sleepervans was formed in 1983. Their family operated business provides outstanding travel transportation services to visitors wishing to experience affordable, flexible and fun travel around the North and South Islands of New Zealand.
Backpacker Sleepervans offer low cost rental rates and comfortable New Zealand self-drive holidays for young budget adventure seeker travellers. The vehicles are modern, funky designed vans that capture the style and imagination of free spirited travellers. We realise that young independent globetrotters are not interested in ‘just being a number’ and lumbering around scenic New Zealand in large mass-produced, expensive motorhomes. With our sleepervans you are guaranteed to stand out from the crowd along the main routes or off the beaten track. Each of our economy vans has an exciting unique New Zealand theme professionally applied to the exterior of the vehicles, while the interior is packed with special design features not found elsewhere.
Backpacker Sleepervans Rental TermsIMPORTANT INFORMATION ABOUT YOUR RENTALS
On arrival, you will be required to sign a rental agreement with the operators of Backpacker Sleepervans. Here is a summary of their terms and conditions.
The following definitions apply for the Terms and Conditions of Backpacker Sleepervans:
* The Supplier means the operator of Backpacker Sleepervans.
* The Client is also referred to as the hirer (s) or renter (s).
DEPOSIT AND PAYMENTS
When you receive your confirmation of booking from Backpacker Sleepervans, a deposit of NZ$500 is required to secure your booking. The balance owed for your hire to Backpacker Sleepervans must be paid 38 days before the first day of hire. Read below for cancellation fees.
Major Credit Cards accepted: Mastercard, Visa, Amex and Diners Club.
Once a booking has been confirmed and a deposit paid the booking is considered live and is subject to the cancellation policy.
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
- 23 - 32 days 20% of total reservation cost
- 13 - 22 days 40% of total reservation cost
- 4 - 12 days 75% of total reservation cost
- 3 days or No Show 100% of total reservation cost
No refunds for cancellations made after travel has commenced/pick up date. Please also note that no refunds will be given for unused days (early returns).
SUMMARY OF RENTAL CONDITIONS
This document contains a brief summary of our rental conditions. Rates quoted are in New Zealand dollars. The full details of our rental contract do apply. Detailed conditions are as follow.
STANDARD RATES INCLUDE:
* Standard excess insurance cover
* Unlimited kilometers for all vehicle typed
* Extra driver fee
* All living, kitchen & sleeping equipment
* Full water container
* Nationwide roadside assistance & free phone help-line
* Maps and Campground Guides
* Complimentary transfers on the first and last day of rental to/from the airport or airport hotels
* Vehicle cleaning & grooming fee
* 15% G.S.T. (Goods and Services Tax)
Rental Duration: For Rentals from – to our Auckland and Christchurch Depot's
Minimum rental period: 5 days. Minimum rental is extended to 14 days for travel between 20 December and 10 January. For Rentals involving the use of a Remote location, the minimum hire period is 14 days from 11 January to 1 April. Minimum hire period of 5 days applies from 02 April to 19 December. Vehicle rentals are calculated on a per calendar day basis, i.e. day of pick-up or drop off is always counted as a full day irrespective of what time it is collected or dropped off. Minimum rental period is subject to change during peak periods. Vehicles are required to be collected and returned within business hours.
Each day after the final hire day, that the vehicle is not returned, you may be charged double the daily gross rental rate.
Late pick-up or early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental.
Tui has branches close to Auckland and Christchurch Airports. Queenstown, Dunedin, Wellington, Picton, and Greymouth is available on application for a small fee of NZ$650 for pick-up and/or Drop-off by prior arrangement only. Operational times are restricted by travel limitations and by bus/air/train times. Branches are open seven days a week.
Please refer above under "Rental Duration" for minimum hire period for remote location rentals – pick ups and drop offs
High Season(01 Oct - 30 April): Monday to Sunday 8:00 am - 5:00 pm
Low Season( 01 May - 30 Sept): Monday to Sunday 9:00 am - 4:00 pm
All branches are closed on Christmas Day (25 December).
Vehicle pickup and return times are as follows: Pickup – between 8.30am and 4.00pm. ( 9.30am and 3.00pm winter) so please consider your hire start date with this in mind if your flight arrival does not allow sufficient time to be at the depot at these times. A $50 late collection fee can be pre-arranged if you cannot arrive before this time. This is not guaranteed and applies only within 1 hour after closing time if agreed.
Our rates include GST of 15%.
You are fully insured in case of accident damage. The Liability is applicable regardless of who is at fault and must be paid upon the completion of the rental period. If the hirer is not at fault and the third party admits liability, then Tui Sleepervans will refund the amount charged to the hirer upon receipt of payment from the third party. Please note the hirer is fully liable for all towing/retrieval costs of the damaged vehicle regardless of the purchase of the Excess Reduction. Please be aware that once the Excess Reduction is selected and confirmed with Tui Sleepervans, the cost of the Excess Reduction Option is non-refundable. Bond/Excess Backpacker Sleepervan - There is an excess of NZ$1,500 (NZ$2,400 for drivers aged under 25 years) included within our standard rates.
Deluxe Sleepervan - There is an excess of NZ$2,000 (NZ$2,900 for drivers aged under 25 years) included within our standard rates. Bond waiver/excess Reduction Sleepervans offers Excess Reduction as an optional extra at a fixed rate of: Backpacker Sleepervan - NZ$22.00 per day ($27 per day for drivers under 25 years)
Deluxe Sleepervan - NZ$25.00 per day ($30 per day for drivers under 25 years) This has a nil excess that covers you if you have an accident with another vehicle whether your fault or not, (especially if you have an accident with another vehicle and they have no insurance). Excess Reduction does not cover you if you have a misjudgement of dimensions, e.g. hit a stationary object. Please note that Excess Reduction is completely optional and can be decided upon collection of your vehicle. Sleepervans strongly recommends our customers to take the bond waiver insurance to minimise excess exposure and travel with peace of mind.
In addition to the insurance cover set out above, the hirer may also choose the Personal Accident Insurance (PAI) and/or Personal Effects and Baggage Insurance (PEB) and/or Bond Waiver Insurance (BWI) options by so indicating on the Rental Document. PAI and PEB insurance is offered on behalf of the current policy underwriter, and the owner acts only as their agent in arranging this insurance. The amount of that excess and the daily rate payable in respect of BWI is dependent upon the age of the hirer and the type of vehicle hired. Inclusions
Bond waiver cover includes the following extras:
- Zero excess (Subject to exclusions below)
- One windscreen replacement, multiple windscreen chip repairs and two tyre replacements
- Personal Accident Insurance (PAI) and Personal Effects and Baggage Insurance (PEB)
- Road Tolls Exclusions
Bond waiver does not cover:
- Any water related damage, which includes but is not limited to:
a) Any vehicle submersion.
b) Creek or river crossing.
c) Driving through low plain flooded areas.
d) Beach driving.
- The terms of the rental agreement are breached. The hirer will be responsible for the total cost of any damage. This will also include any damage caused by wilful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle) and driving under the influence of alcohol or drugs.
- The incorrect use of fuel (fuel being diesel or petrol). The hirer will be responsible for any associated cost.
- The cost to retrieve or recover a vehicle which has become bogged.
- The cost to replace keys, which have become lost, or retrieval of keys, which have been locked in a vehicle.
- Overhead and underbody damage to the vehicle.
- Any damage arising from misjudgement of dimensions.
- Driving on restricted roads.
- Damage is caused to the vehicle by the use of snow chains
- Damage is caused due to fuel being placed in the water tank Personal Accident Insurance (PAI):
Tui Sleepervans offers Personal Accident Insurance as an optional extra at a fixed rate of NZ$5.00 per day (inlcuded free in the Bond Waiver Insurance).
This provides the Authorised driver and passengers with cover up to a certain limit for specified injuries, disablement or death to a maximum of $100,000. Covered injuries include:
- Permanent Total Loss of one or more limbs
- Permanent Total Loss of sight in one or both eyes
- Permanent Quadriplegia
- Permanent Paraplegia
- Hospitalisation - $100 for every continuous 24 hour period You are confined in a licensed hospital as an inpatient up to a maximum of 30 consecutive days.
Note: Only Personal Accidents related to the Hire Vehicle are Covered Personal Effects and Baggage Insurance (PEB):
Tui Sleepervans offers Personal Effects and Baggage Insurance as an optional extra at a fixed rate of NZ$5.00 per day or buy the Personal Accident Insurance both for $9.00 per day.
This provides vehicle occupants (but excluding any hitchhiker), with cover up to a certain limit for loss or damage to baggage and personal effects contained within the rental vehicle up to a maximum of $6,050. Cover includes:
Any one Insured person - $3,050
Per Rental Vehicle - $6,050
Limit any one Article - $1,050
Click here to view Personal Plan Policy (PAI and PEB) Wording and Schedule
Number of claims
Each insurance policy can only have one individual claim made by the hirer. The policy is cancelled after each accident and all payments are forfeited. Tui Sleepervans reserves the right to agree to a renewal of any insurance policy or to cancel the hire at the hirers cost. Accessories
Accessories are available to hire off Backpacker Sleepervans. It is best to pre order these to guarantee availability. You can still order the accessories at pick up but your first choice may not be available. Please note the hirer is fully liable for all costs if the accessories are lost, damaged or stolen regardless of what Excess Reduction Option was taken.
Vehicles must be collected and returned to our branches (not airports). A transfer to the Backpacker Sleepervans branch from the Airport and vice versa is provided free of charge. This also includes airport accommodation.
Please advise Surname, Reservation Number, Arrival Terminal or hotel name and Number of Passengers requiring collection when you contact us. Our courtesy collection is normally within 30 minutes and operates up to 1 hour prior to close.
ONE WAY HIRES
Where pick-ups originate from Auckland and return in Christchurch and the pick-up is between:
– 1 April 2018 and 30 September 2019 – a one way fee of NZ $100.00 applies.
– October 2018 and 31 March 2019 – a one way fee of NZ $200.00 applies.
Where pick-ups originate from Christchurch and return to Auckland and the pick-up is between:
– 1 April 2018 and 30 September 2019– no one way fee applies.
– 1 October 2018 and 31 March 2019 – a one way fee of NZ $100.00 applies.
Short hires of under 5 days are often available. Mileage is limited to 150Km per day. Extra km will be charged @ $0.35. An additional $50 cleaning fee will apply.
We only accept Visa or MasterCard. These cards will incur an additional 2% surcharge on any transaction.
EXCHANGE RATE / CURRENCY VARIATIONS
All credit card transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations, there could be some variance in the amount refunded compared to the amount initially charged. We do not accept any liability for variances up or down. Refunds by credit card can take up to 18 working days depending on the renter’s Financial Institution.
DRIVER'S LICENCE, MINIMUM AGE, AND ADDITIONAL DRIVERS
A valid full (non-provisional) national drivers license is required. Non-English language national drivers licenses must be presented in conjunction with an official translation or valid international drivers license. The minimum age is 21 years. Additional drivers must meet all Backpacker Sleepervans rental requirements, be at the depot at the time of vehicle pickup and sign the rental agreement.
Each vehicle is supplied with complimentary general equipment (such as pegs and clothes line, dustpan/brush, fire extinguisher and bucket/hose).
KITCHEN AND PERSONAL KITS
Each vehicle is supplied with complimentary living equipment (such as bedding, cooking equipment, eating utensils, bath and tea towels.)
ACCIDENTS AND BREAKDOWNS
The liability of Backpacker Sleepervans Ltd, or its agents, extends to either replacing your vehicle with a similar one or refunding your hire charge for any days you lose the total use of the vehicle. Any problems associated with the vehicle, including equipment failure, must be reported to Backpacker Sleepervans as soon as possible and within 24 hours in order to give Backpacker Sleepervans the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation. We do not accept liability for any claims submitted after this period.
Pets or livestock are not permitted in any Sleepervans.
CONDITIONS OF HIRE
Prices may be subject to change due to factors beyond the control of Backpacker Sleepervans Ltd. Any changes in price affecting a client between the time of booking and payment received will be advised immediately. The company takes no responsibility for any detention, delay, loss, damage or injury that a hirer might experience no matter how it is caused or by whom. The company’s rental agreement is the sole contract for hiring the vehicle, between the company and the hirer and passenger(s). No refunds are payable on accommodation, or Motorhome/ Campervan not being available, where a hirer or passenger amends, cancels or seeks to vary agreements after departure. These conditions cannot be varied or altered or waived by any employee, agent or representative of the company or by anyone providing services or facilities. The company cannot be bound by any representative or statement unless it is confirmed in writing by the company’s directors or management. Your travel agent will forward deposits and other payments to us on your behalf, but your travel agent is not our agent for the purpose of the receipt of monies. The company reserves the right to provide a comparably high standard vehicle where a booked vehicle becomes unavailable through servicing or reasons beyond their control.
DRIVING FINES / INFRINGEMENTS
We reserve the right to charge the hirer for any speeding or parking fines and/or associated administration costs. The administration fee per fine will be NZ$40.
MAPS AND CAMPGROUND GUIDES
Each vehicle is supplied with a complimentary Road Atlas as well as campground guides.
On pick up of the vehicle, our staff will provide a complimentary vehicle consultation. This includes an explanation of all the interior and exterior features of the vehicle as well as driving tips.
SMOKING AND ANIMAL RESTRICTIONS
Smoking in Backpacker Sleepervans vehicles is strictly prohibited, and offenders will be charged a fume removal fee of NZ$500. Animals are also not permitted in any Backpacker Sleepervans vehicle and the same cleaning fee will apply.
L.P. GAS REFILL SERVICE FEE
The gas canisters can be brought for the gas stove on pick up for $10 each. They can be returned empty to Backpacker Sleepervans at the completion of the rental.
ADDITIONAL EQUIPMENT FOR HIRE
* Camp Chairs - $15 each per rental
* Camp Table - $18 per rental
* Outside BBQ - $50 per rental
* Power inverter 12v-240v- $35 per rental
* GPS - $6 per day (min NZ$70 - max $140)
* Snow Chains - $45 per rental (must be pre-booked)
If the vehicle is not returned in an identically clean state as it was supplied, a fee of NZ$200 will apply
Public Holiday vehicle collection and returns will incur a one-off fee of $50 to be paid at pick up. Backpacker Sleepervans is open on the following Public Holidays: 1st and 2nd January, Waitangi Day, Good Friday, Easter Monday, ANZAC Day, Queens Birthday, Labour Day, Boxing Day, Auckland and Christchurch anniversary days.
If the toilet (where applicable) is not returned empty, a fee of NZ$100 will apply
If the waste tank (where applicable) is not returned empty, a fee of NZ$100 will apply
Consecutive rentals can be combined to qualify for a long-term discount rate. Rentals in Tasmania (Australia) and New Zealand can be combined to obtain a long-term discount rate, providing travel is within a 3 month period. If drop off of a vehicle and pick up of a new vehicle occurs on the same day then a day each will be charged per respective vehicle. Multiple rentals are treated as separate rentals under the one-way fee and minimum rental period conditions.
The two main islands of New Zealand, the North Island and South Island, are separated by sea and require a ferry trip. If you wish to hire from Auckland to Christchurch or vice versa you will require a ferry. The ferry trip takes approx. 3.5 hours and there are several sailings per day in each direction.
During the peak tourist months November to March, reservations are highly recommended. Ferry pricing is based on the length of the campervan/motorhome. Please consult our vehicle pages for the length of the vehicle.
Backpacker Sleepervans vehicles can only be driven on public roads sealed/unsealed. No vehicle is to be driven on the following roads: Skippers Canyon Road, Ball Hutt Road, 90 Mile Beach, Cape Colville to Port Jackson Road and all unsealed ski access roads.
CHANGE OF DROP-OFF DESTINATION
If the renter wishes to change the drop off destination after the rental has commenced, they first must obtain authorisation from Backpacker Sleepervans Reservations in Christchurch. Subject to the change being approved, a minimum additional charge of $750 may apply.
If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from Backpacker Sleepervans Reservations in Christchurch who will advise of the additional costs. The rental extension is subject to fleet availability. The extra cost (Gross Rate) of an extended rental must be paid by credit card over the telephone or at a Backpacker Sleepervans Branch immediately on confirmation of the rental extension.
Failure to obtain authorisation will result in the renter may be being charged double the daily gross rental rate.
Backpacker Sleepervans will not honor calculation errors. Should a calculation error occur Backpacker Sleepervans will charge for the shortfall.
Although we run quality vehicles, it may happen that small repairs are required.
Repairs up to NZ$100 may be affected without authorisation and will be reimbursed upon presentation of a receipt. For amounts over NZ$100, Backpacker Sleepervans will need to be informed in advance. Repairs will be approved provided the customer was not directly responsible for the damage. Receipts must be submitted for any repair or the claim will not be paid.
CUSTOMER CARE ON ROAD ASSISTANCE
Any problems associated with the vehicle, including equipment failure, must be reported to Backpacker Sleepervans as soon as possible and within 24 hours in order to give Backpacker Sleepervans the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation. Backpacker Sleepervans do not accept liability for any claims submitted after this period.
INFRINGEMENTS AND ADMINISTRATION FEES
Backpacker Sleepervans reserves the right to charge the hirer for any speeding, toll way or parking fines and/or vehicle damage including Third Party property damage not reported on return of the vehicle. In addition to these costs, Backpacker Sleepervans reserve the right to charge for associated administration costs for processing the fines (irrespective of excess) and/or all insurance claims in the event of the customer not having a NIL excess. In addition to the costs associated per fine and/or insurance claim, an administration fee of $60 will be applicable.
CHANGE OF VEHICLE
Should the vehicle booked be unavailable through unforeseen circumstances, we reserve the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the renter to a refund.
Vehicles cannot be requested by make or model, only by vehicle category.
Should the renter decide to take a lesser vehicle than booked within 17 days of pick up or during the rental then they will not be entitled to any refund.
LIMIT OF LIABILITY
In the event of no alternative vehicle being available to the renter our liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the renter) the remainder of the hire period.
* Amendments to increase the length of the booking can be made at no cost. Amendments to decrease the booking will be charged at a minimum of NZD$60.00 provided the amendments occur at least 33 days prior to departure date.
* If rental dates are amended within 17 days of vehicle pick up, no refund will be made if the hire is shortened.
* If the pickup or drop off rental location is amended within 17 days of vehicle pick up, a relocation fee may apply.
* Changes to the drop off rental location after the rental has commenced must be approved by the supplier's reservations. If approved a minimum charge of NZ$750 may apply.
* Rental extension, whilst on hire, must be approved by the supplier's reservations. The extra cost must be paid on confirmation of the rental extension.
All vehicles are supplied with a full tank of fuel at the start of hire and must be returned with a full tank at the end of your hire otherwise a refueling fee will apply.
Illustrations and text in any of our brochures or website are a representation only of the vehicle depicted. Variances in the vehicles offered for rental may occur due to substitutions made by Tui or modifications and/or upgrades to the vehicle design made by the manufacturer. Prices may be subject to change due to factors beyond the control of Tui Campers Ltd. Any changes in price affecting a client between the time of booking and payment received will be advised immediately. The company takes no responsibility for any detention, delay, loss, damage or injury that a hirer might experience no matter how it is caused or by whom. The company’s rental agreement is the sole contract for hiring the vehicle, between the company and the hirer and passenger(s). No refunds are payable on accommodation, or Motorhome/ Campervan not being available, where a hirer or passenger amends, cancels or seeks to vary agreements after departure. These conditions cannot be varied or altered or waived by any employee, agent or representative of the company or by anyone providing services or facilities. The company cannot be bound by any representative or statement unless it is confirmed in writing by the company’s directors or management. Your travel agent will forward deposits and other payments to us on your behalf, but your travel agent is not our agent for the purpose of the receipt of monies.
NOTE TERMS & CONDITIONS AND RATES ARE SUBJECT TO CHANGE WITHOUT NOTICE.Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant supplier at the earliest possible time. This will allow the supplier to remedy any issues and minimise any inconvenience to you. If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.95% credit card or debit card surcharge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.