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Escape Rentals New Zealand informationEscape Rentals is an award winning New Zealand Campervan hire company providing reliable, economical Rental vehicles for backpackers and independent travellers. Each Campervan sleeps up to 3 adults and is individually painted by one of our talented artists. Our Campers are fully equipped with bedding, beach chairs, kitchen facilities/utensils and more. We also provide 24 hour roadside assistance and a ‘No Hidden Costs’ price policy for complete peace of mind. Escape has depots centrally located in Auckland and Christchurch and we’re a small, friendly team passionate about New Zealand.
Whether you are a Backpacker or a Babyboomer, we will do our best to ensure your travel experience in New Zealand is ‘Sweet As’!
* Over 200 individually 'flavoured designs' created by our team of award winning artists!
* Our fleet of campers are the most modern and reliable of any budget fleet in New Zealand.
* We have our “No Hidden Costs” policy, so there are no surprises.
* Comprehensive insurance is included in your daily rate (Excess waiver is optional).
* We provide 24 Hour Roadside assistance all over NZ.
* Unlimited kilometres and multiple drivers at no extra cost.
* We provide bedding, cutlery, crockery, kitchen utensils, gas cooker, heater and more.
Escape Rentals Limited is a privately owned company
We are 100% proudly Kiwi.
We were established in 2003 with just 10 vehicles.
We now operate over 200 campers!
We have depots in Auckland and Christchurch (We also have ‘remote’ depots in Wellington and Queenstown).
Escape Campervans is a carbon neutral business and we have stringent policies to ensure we’re all about sustainability and protecting the environment.
We are Qualmark certifed (New Zealand’s independent quality assurance agency).
Escape Rentals New Zealand Rental TermsIMPORTANT INFORMATION ABOUT YOUR RENTALS
On arrival you will be required to sign a rental agreement with the operators of Escape Rentals. Here is a summary of their terms and conditions.
The following definitions apply for the Terms and Conditions of Escape Rentals:
* The Supplier means the operator of Escape Rentals.
* The Client is also referred to as the hirer (s) or renter (s).
* An initial non-refundable deposit is payable upon confirmation of your booking
* Balance is payable upon pick up
* Full balance of payment will be collected upon confirmation if you have elected to process your booking in a currency different to NZD. CANCELLATIONS
The initial deposit paid is non-refundable. Once the booking is confirmed and the hirer has paid a deposit, that booking is subject to the following cancellation policy:
* If you cancel your confirmed Escape reservation more than 25 days from your scheduled pick up date, no further surcharge.
* If you cancel your confirmed Escape reservation within 10 to 24 days from your scheduled pick up date, you will be charged a cancellation fee of $300 (lose your deposit) or 20% of your total hire cost, whichever is higher.
* If you cancel your confirmed Escape reservation within 4 to 9 days from your scheduled pick up date, you will be charged a cancellation fee of 50% of your total gross rental cost.
* If you cancel your confirmed Escape reservation 3 days prior or on the day of pick up, or you ‘no-show’, then you will be charged 100% of your gross rental cost.
NOTE: If you return your Escape Campervan early for any reason whatsoever after travel has commenced, then no refund is available.
* All prices include GST and rates are calculated on a per-calendar-day-basis
* We provide 24 Hour Roadside assistance all over NZ
* Comprehensive insurance is included in your daily rate (Excess waiver is optional)
* Unlimited kilometres and multiple drivers at no extra cost
All vehicles have the following:
* Power steering
* MP3 Compatible stereo
* Queen-size bed (with all bedding) which can sleep up to three adults
* Heater, lamp and electricity connection for powered camping sites
* Kitchen Facilities- Gas cooker, sink, water supply, cutlery, crockery, cooking utensils, cooler bin, outdoor chairs INSURANCE OPTIONS
Standard insurance is included in the daily rate, so there really are no hidden costs. However, hirers will be liable for any damage that may occur to the vehicle whilst it is on hire. This is capped though and the maximum liability is $3,000/$4,000* depending on driver's age. But many of our hirers choose to take out ‘excess waiver insurance’ which can reduce the maximum liability right down to nil (again, dependent on your age and the insurance option taken). Remember, this is completely optional. Check out the three options below and choose the one that is best for you.
*The liability is capped but all insurance is waived if the vehicle is being driven in a manner which is outside the agreed terms of our contract e.g. Drunk driving, negligence leading to loss etc. In such instances, the hirers can be held liable for all costs associated with any accident or loss.
PICK UP AND DROP OFF TIMES
Escape is open 7 days and pickups are available between the following times : Monday to Saturday 9am – 4pm Sunday and public holidays 10am-3pm Pickups outside these times can sometimes be arranged for an extra fee, but you’ll have to check first. We are closed on Christmas Day and New Years Day.
ONE WAY BETWEEN AUCKLAND AND CHRISTCHURCH
One way hire between our depots are permitted. There is a one way hire fee of $300.00 which may be waived depending on the hire (length of hire, direction etc).
WELLINGTON and QUEENSTOWN DEPOTS
Escape Rentals also operates remote depots in Wellington and Queenstown during our off peak season (approx April - November). Use of these depots is subject to approval, availability and additional fees:
•$800 Additional fee for pick-ups or drop-offs in Wellington
•$900 Additional fee for pick-ups or drop-offs in Queenstown
All of these fees may be waived or reduced subject to the timingor lengthof your hire. DRIVERS LICENSES
To hire an Escape Campervan, you need to be at least 18 years of age and hold a current, full driver’s license. We accept driver’s licences issued by your own country (as long as we can understand it!) or any international driver’s licenses.
MINIMUM RENTAL PERIODS
* 1 April to 31 October - The minimum rental period for return hires (Auckland to Auckland or Christchurch to Christchurch ) is 7 days. A 10 day minimum hire applies for one way hires.
* 1 November to 31 March - The minimum rental period for return hires (Auckland to Auckland or Christchurch to Christchurch ) is 10 days. A 16 day minimum hire applies for one way hires. TRANSMISSIONS (AUTO OR MANUAL)
We have both manual and automatic transmission campervans on our feet. If you have a preference, you can make some comments when you book and we will do our best to allocate your preference. If you would like to guarantee receiving a particular transmission campervan for your trip, there is a $10 per day option to do this when you book. We only collect a maximum of $200 for your entire rental in respect to either guarantee. 1. VEHICLE
1.1 The owner will let and the hirer will hire the motor vehicle described in the associated Rental Agreement.
2. PROVISION OF VEHICLE
2.1 The owner will provide the vehicle in a roadworthy condition and pay for all tyres, batteries and mechanical repairs required during the hire period arising from fair wear and tear providing reasonable care has been taken by the hirer and the hirer has complied with all these terms and conditions and the Rental Agreement.
2.2 All existing damage to the vehicle is recorded in the Rental Agreement and acknowledged by the parties.
3. DURATION OF HIRE
3.1 The term of hire shall be for the calendar days stated in the Rental Agreement.
4. PERSONS WHO MAY DRIVE VEHICLE
4.1 The vehicle may be driven during the period of hire only by authorised drivers, who are persons holding a current full driver’s licence valid in New Zealand and appropriate for the vehicle, and who are named on the Rental Agreement.
5. PAYMENTS BY HIRER
5.1 The hirer shall pay to the owner:
(a) the rental charges for the hire of the vehicle for each day the vehicle is in the hirer’s possession. A surcharge may apply if the hirer or any authorised driver is under 25 years of age;
(b) the insurance excess specified in the Rental Agreement or the excess waiver amount on a per incident basis, payable at the commencement of the hire period and on the date of every accident or incident of loss or damage thereafter. Each subsequent excess waiver payment shall be proportionate to the number of days remaining of the hire period; and
(c) any penalties relating to parking and/or traffic offences relating to the period of hire together with an administration fee of $75.00 in respect of each infringement.
Any payment under clause 5.1(b) or 5.1(c) shall be deductible from the hirer’s security deposit.
5.2 Where there is more than one hirer, each hirer is jointly and severally liable for all obligations of the hirer pursuant to this Agreement.
5.3 The hirer will be liable for a late payment penalty of 10% (compounded daily) of the total amount due to the owner, together with any costs incurred in respect of collection of the amount due (including but not limited to legal costs, administration and debt collection costs). Such penalty will begin to accrue on the expiry of 14 days from the due date for payment.
6. HIRER’S OBLIGATIONS
6.1 The hirer shall:
(a) pay for all petrol used in the vehicle during the period of hire;
(b) ensure that the water in the radiator and battery and the oil in the vehicle are maintained at the proper level and that the tyres are maintained at the proper pressure;
(c) ensure all reasonable care is taken in handling and parking the vehicle and that it is left securely locked when not in use;
(d) ensure that the vehicle’s distance recorder or speedometer are not interfered with;
(e) ensure that no part of the vehicle’s engine transmission, braking, or suspension systems are interfered with; and
(f) stop driving the vehicle and advise the owner immediately if a warning light is illuminated or the hirer believes that the vehicle requires mechanical attention.
6.2 The hirer will be liable for all damage, costs and expenses associated with any careless or negligent use of the vehicle, including but not limited to damage arising from failure to ensure appropriate levels of petrol, oil or water are maintained.
7. MECHANICAL REPAIRS AND ACCIDENTS
7.1 The hirer will notify the owner of any damage, irregularity or accident within 24 hours of such event occurring. The hirer shall not arrange or undertake any repairs (including purchase of replacement tyres) without the authority of the owner except to the extent that the repairs are necessary to prevent further damage to the vehicle. The hirer will comply with all reasonable instructions of the owner.
7.2 The owner will be responsible for repairs or damage arising directly or indirectly from fair wear and tear of the vehicle.
7.3 Subject to clause 7.2, in the event of a mechanical breakdown, the owner will either:
(a) Provide a replacement vehicle; or
(b) Refund the amount paid for hire of the vehicle during the period when the vehicle was unable to be used; or
(c) Extend the hire period to account for the period when the vehicle was unable to be used.
8.1 Indemnities: Subject to the exclusions set out below, the hirer and any authorised driver are:
(a) fully indemnified in respect of any liability he or she might have to the owner in respect of the loss or damage to the vehicle and its accessories and spare parts and any consequential loss of revenue or other expenses of the owner including towing and salvage costs associated with recovery of the vehicle; and
(b) indemnified to the extent of $1,000,000.00 in respect of any liability he or she might have for damage to any property (including injury to any animal) belonging to any person and arising out of the use of the vehicle.
8.2 Exclusions: The indemnities set out in clause 8.1 above shall not apply where the relevant damage, injury or loss arises in circumstances where:
(a) The driver of the vehicle is under the influence of alcohol or drugs affecting his or her ability to drive;
(b) The driver of the vehicle drives illegally or commits an offence while driving the vehicle;
(c) The vehicle is in an unsafe or unroadworthy condition which arose during the hire period and which caused or contributed to the damage or loss and the hirer or driver was or ought to have been aware of the unsafe or unroadworthy condition of the vehicle;
(d) The vehicle is driven by a person not holding a current full driver’s licence valid in New Zealand;
(e) The vehicle is wilfully or recklessly damaged by the hirer or any authorised driver, or is lost as a result of wilful or reckless behaviour of any such person;
(f) The vehicle is operated in any race, speed test, rally or contest or operated on any race or rally circuit;
(g) The vehicle is driven by any person other than the hirer or an authorised driver;
(h) The vehicle is operated in a careless or negligent manner, including but not limited to allowing the engine to overheat, incorrect use of gears, use of incorrect fuel, becoming locked out of vehicle, “bogging” of vehicle or any non-compliance with clause 6.1;
(i) The vehicle is operated on any of the following roads and locations: Tasman Valley Road (Mt Cook), Skippers Canyon (Queenstown), Ninety Mile Beach, North of Colville township (Northland), or any beach site or other areas specified by the owner from time to time. It is also an exclusion (unless optional full insurance cover is purchased) on any unformed or unsealed roads. Note. If the vehicle is parked at any ski field, the designated parking area must be used;
(j) There is a breach of any of these terms and conditions or the Rental Agreement, and in any of such circumstances the hirer will be liable for all costs associated with any incident, including but not limited to the full replacement or repair cost of the vehicle and any third party damage.
8.3 No insurance applies to personal property of the hirer or contents of the vehicle and the hirer will be responsible for all damage to the interior of the vehicle and to all damage to or loss of all property of the owner, including any documents related to the vehicle, except where such damage is a result of a vehicular collision to the extent that insurance (and any applicable excess) shall apply. 8.4 Where any loss or damage is not covered by insurance, the amount due by the hirer in respect of such loss or damage is payable by the hirer from the date such loss or damage occurred.
8.5 It is agreed between the owner and the hirer that section 11 of the Insurance Law Reform Act 1977 shall apply with respect to the above exclusions as if this clause constituted a contract of insurance. In general this provision means that an exclusion will not apply if the hirer proves on the balance of probability that the damage or loss was not caused or contributed to by the matters referred to under the exclusion clause. The hirer acknowledges by signing the Rental Agreement that the hirer is aware of the above exclusions.
8.6 Rejection of Excess Waiver Insurance: If excess waiver insurance is rejected, the hirer accepts by signing the Rental Agreement that:
(a) the vehicle is hired at the hirer's own risk in respect of loss or damage to the vehicle and consequential loss by the owner;
(b) he or she has no excess waiver insurance cover under this agreement in respect of any damage, injury, or loss caused to any person or property; and
(c) he or she may be liable to the owner for damage to or loss of the vehicle and consequential loss.
8.7 Excess and excess waiver:
(a) In the event of an accident the hirer is responsible for ensuring that the correct insurance forms are fully completed. The owner will take no responsibility for the hirer’s failure to do so or any lack of insurance cover arising from such failure.
(b) In the event of an accident, the excess amount will be charged to the hirer by the owner regardless of who is at fault. The excess amount will be reimbursed to the hirer where a third party is deemed by the owner’s insurance company to be at fault and repair costs have been recovered from the third party or that party’s insurer.
(c) Where an accident or damage involves a third party, the hirer will be liable for the excess amount (regardless of who is at fault) if:
(i) the hirer fails to obtain the full and correct contact details of the third party; or
(ii) it is not possible to obtain the insurance excess amount from the third party.
(d) The owner will hold the excess amount (or the credit card payment slip for the excess amount) for a period of 21 days from the date the vehicle is returned and where no excess is required to be paid in respect of any loss or damage or fines incurred, the owner will then refund the excess amount to the hirer or ensure the credit card payment slip is not processed.
(e) Where the hirer has chosen the excess waiver option and damage or loss has occurred to the vehicle but the hirer has not reported such damage to the owner, the owner may for insurance purposes deem that such damage occurred on the first day of the hire period;
(f) Where the actual cost of repair or replacement for loss or damage is less than the excess amount, the owner will refund the difference to the hirer once the relevant costs have been established.
9. USE OF THE VEHICLE
9.1 The hirer shall not:
(a) Sublet or hire the vehicle to any other person;
(b) Permit the vehicle to be operated outside his or her authority;
(c) Operate the vehicle or permit it to be operated in circumstances that constitute an offence by the driver against any of sections 56, 57 and 58 of the Land Transport Act 1998 (which relates to driving under the influence of drink or drugs);
(d) Operate the vehicle or permit it to be operated in any race, speed test, rally or contest, or operated on any race or rally circuit;
(e) Operate the vehicle or permit it to be operated in breach of the Transport Act 1962, the Land Transport Act 1998, the Traffic Regulations 1976, or any other Act, regulations, rules or bylaws relating to road traffic;
(f) Operate the vehicle or permit it to be operated for the transport of more than the number of passengers or more than the weight of goods specified in the certificate of loading for the vehicle;
(g) Drive or allow the vehicle to be driven by any other person if at the time of driving the vehicle the driver does not hold a current full valid driver's licence appropriate for the vehicle;
(h) Operate the vehicle or permit it to be operated to propel or tow any other vehicle;
(i) Transport any animal in the vehicle (with the exception of guide dogs for visually impaired people);
(j) Operate the vehicle on any of the roads set out in clause 8.2(i) or park the vehicle in any area of a ski field not designated as a car park; or
(k) Smoking in the vehicle will be deemed to be soiling the vehicle, in which case the owner reserves the right to charge a minimum cleaning fee of $200.00.
10. RETURN OF THE VEHICLE
10.1 The hirer shall, at or before the expiry of the term of hire, deliver the vehicle to the agreed rental location described in the Rental Agreement or obtain the owner's consent to the continuation of hire. Return to a location other than that specified in the Rental Agreement may incur a fee of up to $1,000.00 at the owner’s discretion. No refund will be given where the vehicle is returned prior to the scheduled return date.
10.2 The Owner reserves the right to charge a late return fee for any vehicle returned late. The late return fee will be charged at the full applicable daily rate or part thereof plus any other costs incurred.
11. IMMEDIATE RETURN OF VEHICLE WHERE DEFAULT OR DAMAGE OCCURS
11.1 The owner shall have right to terminate the hire and take immediate possession of the vehicle if:
(a) The hirer is in breach of any term of this Agreement;
(b) The hirer has obtained the vehicle through fraud or misrepresentation;
(c) The vehicle is damaged;
(d) The owner reasonably believes that the vehicle has been abandoned;
(e) The vehicle is not returned on the agreed return date or the owner reasonably believes that the vehicle may not be returned on the agreed return date;
(f) The owner considers, on reasonable grounds, that the safety of the hirer, the passengers or the condition of the vehicle is compromised; or
(g) The owner believes, on reasonable grounds, that payment for any charges associated with the hire have not or will not be paid to the owner.
11.2 The termination of the hiring under clause 11.1 shall be without prejudice to the other rights of the owner and the hirer.
11.3 Where the hiring is terminated under clause 11.1, no refund of any part of the rental charges will be given and the hirer will be liable for all reasonable costs of repossessing the vehicle including but not limited to towing costs and any charges imposed by persons whose property is entered onto by the owner for purposes of repossession.
12.1 Subject to the insurance arrangements agreed with the owner, the hirer hereby indemnifies and shall keep indemnified the owner, its employees or agents against any claims, demands and expenses (including legal costs) incurred or sustained by the owner, its employees or agents or any of them by reason of the hirer’s use and/or possession of the vehicle.
13. PRIVACY ACT
13.1 The hirer acknowledges that the owner will collect, hold and use the hirer’s personal information for purposes related to the hire of the vehicle and the provision of related customer services, including direct marketing and assessing customer satisfaction with products and services of the owner. The hirer further acknowledges that such personal information may be disclosed to debt collection agencies in the event that the hirer defaults in the payment of any monies owing to the owner and the hirer hereby authorises the disclosure of its personal information for such purpose.
14. GOOD AND SERVICES TAX
The prices featured on this Rental Agreement are inclusive of Goods and Services Tax of 15%.Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant supplier at the earliest possible time. This will allow the supplier to remedy any issues and minimise any inconvenience to you. If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 2% credit card or debit card surcharge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.