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Scenic NZ Motorhomes information
Scenic NZ Motorhomes Rental TermsImportant Information About Your Rentals
On arrival, you will be required to sign a rental agreement with the operators of Scenic NZ Motorhomes. Here is a summary of their terms and conditions.
The following definitions apply for the Terms and Conditions of Scenic NZ Motorhomes:
* The Supplier means the operator of Scenic NZ Motorhomes.
* The Client is also referred to as the hirer (s) or renter (s).
A security bond must be paid at the commencement of hire. This is fully refundable at the termination of hire, subject to the following:
- No damage has been incurred to the vehicle or any third party property
- No items belonging to the rental company have been lost or damaged
- The hire vehicle is returned in clean condition
- The fuel tank and LPG gas bottles are full
- Toilet and waste water tanks are emptied
- Any traffic and infringement fines have been paid
Charges will apply if this criterion is not met. The bond is NZ $2,000 / NZ$4,000 for drivers over 25 years of age and NZ$2,500 for drivers aged 21 - 25 years.
The booking deposit is non-refundable. In addition to forfeiting your deposit the following charges apply:
Cancellation 24 days + prior to pick-up date - no further charges apply
24 days - 7 days prior to pick-up date - 50% of rental
Within 7 days of pick up or no-show: 100% of rental
There is no refund for late pick-up or early return of the vehicle.
Compulsory Standard Insurance
Compulsory standard insurance is included in the hire fee. The excess is held in the form of the bond and covers any single accident. NB: Insurance does not cover hirer's personal property. Insurance does not apply to reckless driving or driving whilst under the influence of drugs or alcohol. The driver must be the person or persons nominated on the rental contract.
The hirer will be fully liable for replacing or repairing damaged windscreens. The hirer is furthermore liable for puncture repairs or replacement of damaged tyres with the same type and brand.
Insurance Excess Reduction Option for 2 berths.
For an additional NZ$15.00 (inc GST) per day, the standard excess can be reduced to NZ$1,000 for 25+ drivers or NZ$1,500 for drivers 21-25 years of age.
We strongly recommend that clients ensure they take out the highest level of Travel Insurance. In many cases, this will cover any losses incurred if you are forced to cancel your booking.
Vehicles must be returned on the date, place and time as agreed on the contract. If the motorhome is kept beyond the contractual hire period without authorization or consultation with the rental company, the contracted daily rate will be doubled for each day the vehicle is overdue.
A current valid international or New Zealand driver's licence or drivers licence from your country of origin is required. Drivers must be over 21 (25 for Fiat Ducato 4 berth)years of age with at least two years driving experience. No special licence is required to drive our motorhomes.
Breakdowns, Accident or Mechanical Failure
Our motorhomes have 24-hour roadside breakdown assistance by telephoning the provided number. In the event of an accident or mechanical problems, the hirer should contact the rental company as soon as possible. Repairs with a cost of up to NZ$80 may be made without authorisation and will be reimbursed, as long as receipts are available and the hirer was not directly responsible for the damage. Any cost above NZ$80 will require prior approval. No responsibility will be accepted for accommodation charges, meals or out-of-pocket expenses resulting from a breakdown or accident. Due to ever increasing bookings for our motorhomes especially during peak demand periods we may not be able to provide a replacement vehicle. Our liability extends only to a refund of rental charges for any days of loss of vehicle usage caused by a mechanical breakdown or accident.
New Zealand Speed Limits
The laws in this country restrict open road speeds. Our 4/5 berth motorhomes can legally travel at a maximum speed of 90 km/h but travel best at 80km/h. The two berth motorhomes can travel legally at 100km/h but we suggest 90km/h. Our countryside varies from rugged to serene and most roads are two-way and windy, the scenery is amazing so you will not want to rush by and miss the fantastic sights.
Our motorhomes can only be driven on sealed roads. No motorhome is to be taken on Skippers Canyon Road (Queenstown), Ninety Mile Beach (Northland), Ball Hutt Road (Aoraki Mt Cook) and/or north of Colville Township (Coromandel Peninsula).
Environmentally Friendly Motorhomes
We take pride in the presentation of our motorhomes and will provide you with a clean and sanitised vehicle. To this end, we kindly ask that you do not smoke in our motorhomes and we do not allow pets to be taken on board. Candles in any form are extremely dangerous and are prohibited.
If in the unlikely event, the Scenic NZ Motorhome you have booked is not available, we reserve the right to substitute a comparable vehicle at no extra cost in some circumstances. This shall not constitute a breach of contract and does not entitle the hirer to any refund. Should this replacement not be possible, we will refund each full day of the hire that is lost. Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant supplier at the earliest possible time. This will allow the supplier to remedy any issues and minimise any inconvenience to you. If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 2% credit card or debit card surcharge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.